Customer Support

• Responsible for leading corporate functional groups, and external development partners, for the overall development and execution of new programs and technology implementation plans.
• Facilitate clear outlines of scope, objectives, and goals, and the successful execution of program activities.
• Provide global oversight of all program efforts from project inception to production and commercial launch.
• Provide leadership to Program Managers/Project Manager(s) and work with functional group management.
• Ensure all project elements and milestones are met and aligned with corporate strategies and business objectives.

Director, Agile Delivery, Customer Experience

Customer Support Representative

Legal Support Specialist

Live Chat Support Agent

Customer Experience Manager – Business Banking

Digital Strategy Lead – Customer Experience, Digital & Media Strategy