GTM Program Manager – Sales Operations
Semrush
Client Program Manager
A.P. Moller - Maersk
full-time
Posted on:
Location Type: Remote
Location: Remote • Oregon • 🇺🇸 United States
Visit company websiteSalary
💰 $95,000 - $120,000 per year
Job Level
Mid-LevelSenior
Tech Stack
PMP
About the role
- Provide program management from medium to large, complex, cross-functional projects and programs
- Leads complex cross-functional projects and programs end-to-end using a formal process
- Identify and hold operational leadership accountable to the client’s program deliverables
- Maintain & improve customer satisfaction levels with NPS & Voice of the Customer
- Maintain & improve internal satisfaction levels with Voice of Key Stakeholders
- Ensure performance KPIs are aligned with customer expectations and maintained in one data set globally that reflects the customer performance
- Establish, own, & improve appropriate KPIs to measure operational performance in one data set globally that reflects the operational performance
- Facilitates meetings to review performance, strategy, projects, and future growth alignment
- Collaborates with core team to develop solutions and lead project team(s) through implementation and completion
- Manages internal and external relationships in support of program(s)
- Mentors and coaches team members to further develop competencies
- Leads by example and models behaviors that are consistent with our company's values
- Create lockstep alignment with commercial counterpart on account initiatives, strategy, and deliverables
- Partake in setting team’s objectives and proactively provide recognition and feedback
- Participate in Program Management meetings, calls and share best practices.
- Help Maersk become a great place to work
- Adapt communication style when working with all levels of the organization
- Lead and influence various client teams of the organization across business units
- Participate in workstreams and high impact project opportunities aimed to improve our community’s quality of work experience
Requirements
- Bachelor degree preferably in Business/Logistics/Engineering
- 3+ years relevant experience with a proven track record in operational management (preferably Maersk)
- 2+ years international SCM/origin management experience
- Understanding and passion for driving Operational Excellence in the business
- Ability to work in a matrix organization and influence decision makers
- Proven and sustained track record of delivery, with focus on driving results through others
- Experience of working with wide variety of complex operational and commercial challenges
- Exposure and understanding of Business Improvement / Lean tools
- Excellent communication and influence skills
- Ability to interface with local and regional management teams
- Being a team member supporting the global/regional/country teams proactively
- Ability to build strong effective networks
- Knowledge of risk management with the ability to identify activities
- Proficient in Microsoft PowerPoint, Word, and Excel
- Preferred: PMP, CSCP, Six Sigma, Proficient in Power BI
Benefits
- Medical
- Dental
- Vision
- 401k + Company Match
- Employee Assistance Program
- Paid Time Off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operational managementinternational SCMorigin managementBusiness ImprovementLean toolsrisk managementKPI developmentprogram managementproject implementationcustomer satisfaction measurement
Soft skills
communication skillsinfluence skillsmentoringcoachingteam collaborationrelationship managementstrategic alignmentadaptabilitynetwork buildingleadership
Certifications
PMPCSCPSix Sigma
