Program Manager

• Provide program management from medium to large, complex, cross-functional projects and programs
• Leads complex cross-functional projects and programs end-to-end using a formal process
• Identify and hold operational leadership accountable to the client’s program deliverables
• Maintain & improve customer satisfaction levels with NPS & Voice of the Customer
• Maintain & improve internal satisfaction levels with Voice of Key Stakeholders
• Ensure performance KPIs are aligned with customer expectations and maintained in one data set globally that reflects the customer performance
• Establish, own, & improve appropriate KPIs to measure operational performance in one data set globally that reflects the operational performance
• Facilitates meetings to review performance, strategy, projects, and future growth alignment
• Collaborates with core team to develop solutions and lead project team(s) through implementation and completion
• Manages internal and external relationships in support of program(s)
• Mentors and coaches team members to further develop competencies
• Leads by example and models behaviors that are consistent with our company's values
• Create lockstep alignment with commercial counterpart on account initiatives, strategy, and deliverables
• Partake in setting team’s objectives and proactively provide recognition and feedback
• Participate in Program Management meetings, calls and share best practices.
• Help Maersk become a great place to work
• Adapt communication style when working with all levels of the organization
• Lead and influence various client teams of the organization across business units
• Participate in workstreams and high impact project opportunities aimed to improve our community’s quality of work experience

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