Core Customer Success Manager – APAC
Remote
Customer Success Manager
8x8
full-time
Posted on:
Location Type: Remote
Location: Remote • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $98,250 - $163,750 per year
Job Level
Mid-LevelSenior
About the role
- Maintain monthly recurring revenue for our most valued customers
- Responsible for on-time contract renewals
- Develop strong multi-threaded customer relationships and serve as a trusted advisor
- Analyze health metrics to drive adoption and retention
- Represent the voice of the customer within 8x8
Requirements
- 5+ years direct and verifiable enterprise-level customer success experience
- Proven track record of success with a verifiable history of exceeding sales and customer satisfaction goals
- Strong analytical, problem-solving skills
- Experience and comfort interacting with C-level executives
- BS or equivalent education and relevant experience
- SaaS experience required
- Experience in Video, Contact Center or Web Collaboration desired
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
- Remote work options
- Discretionary merit increases
- Bonus and/or stock options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successanalytical skillsproblem-solvingSaaScontract renewalshealth metrics analysis
Soft skills
relationship buildingtrusted advisorcommunicationinterpersonal skillsexecutive interaction
