Client Success Manager
Ylopo
Core Customer Success Manager – APAC
Remote
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $36,950 - $83,100 per year
Job Level
Mid-LevelSenior
About the role
- Manage the entire customer journey, fostering long-term partnerships.
- Set and achieve Success Plans with your customers on a regular basis.
- Deliver business reviews in partnership with our sales team.
- Collaborate with Sales on customer expectations.
- Identify and leverage upselling and cross-selling opportunities.
- Share customer feedback to improve team processes.
- Act as a trusted advisor on product functionality.
- Ensure high-quality service delivery.
- Educate and train customers on product use.
- Monitor customer health to prevent churn and manage escalations.
Requirements
- A Strong expertise in the customer lifecycle, with particular emphasis on the customer retention, churn mitigation, and business reviews
- Successful implementation of Customer Success Plans / goals setting strategies
- Proven track record of growing and developing customers, with a keen ability to understand client needs and suggest targeted solutions.
- Extensive knowledge of managing complex implementation/onboarding projects and working with a medium-sized book of clients.
- Excellent attention to detail.
- A strong passion for problem-solving and executing strategies across a wide variety of technical scenarios and customer verticals.
- Deep understanding of the different stakeholders in your book of business and how to address them in writing, speaking, and presenting.
- Fluent written and spoken English, with well-structured communication skills.
Benefits
- work from anywhere
- flexible paid time off
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer lifecycle managementcustomer retentionchurn mitigationbusiness reviewsCustomer Success Plansimplementation projectsonboarding projectsupsellingcross-sellingproblem-solving
Soft skills
attention to detailcommunication skillscollaborationcustomer relationship managementstrategic thinkingpresentation skillsclient needs assessmenttrust buildingfeedback sharingtraining and education
