Support Engineer

• Configure and maintain Workday Core HCM functionalities and ensure accurate worker data management and organizational updates
• Design and configure time-off and leave plans, accrual rules, eligibility criteria, and calendar setups
• Troubleshoot and resolve absence balance discrepancies and time-off transaction issues
• Ensure compliance with global/local leave policies
• Configure, maintain, and enhance Workday Business Processes (Hire, Job change, Termination, Time-off request, Manager change)
• Define condition rules, approval chains, notifications, and security policies within workflows
• Collaborate with functional stakeholders to redesign or optimize workflows to reduce cycle time and eliminate bottlenecks
• Monitor system performance and recommend optimization strategies (streamline calculated fields, minimize custom validations, reduce unnecessary BP steps)
• Perform regular system audits and data quality checks
• Serve as key point of contact for day-to-day Workday issues and provide Tier-2/3 support
• Analyze root causes and implement long-term fixes
• Participate in unit testing, system testing, and UAT; document test cases and assist with release management
• Work closely with HR, Payroll, and IT teams to translate functional requirements into technical configurations
• Maintain up-to-date configuration documents, process maps, and training guides; educate end-users and HRIS team members on changes

Workday Technical Analyst

Counsel Support Analyst III

Technical Support Specialist – L2

Ops Support Analyst I, IRT

Support Engineer III

App Dev & Support Engineer II