1Password

Support Engineer

• Own complex, ambiguous, or sensitive employee technology issues through resolution
• Coordinate with Identity, Endpoint, Security, Infrastructure, and Enterprise Systems teams when needed
• Participate in a regular support queue rotation while maintaining dedicated time for service improvements
• Build and maintain AI-assisted playbooks, automations, triage workflows, knowledge resources, and self-service experiences
• Improve onboarding, access, device, and software support workflows
• Identify recurring support problems and create durable improvements to processes, workflows, or services
• Establish baselines and measure support improvement impact, including resolution quality, time to resolution, repeat demand, automation success, and employee experience
• Help teammates adopt effective support practices
• Make sound decisions about automation, human review, specialist escalation, verification, approval, access, and privacy controls
• Report to the Team Lead, IT Support and work with teams across multiple time zones

Senior IT Support Engineer

Systems Engineer

• Design, maintain, and scale secure AI and automation solutions across 1Password
• Identify workflow challenges with technical and non-technical stakeholders and build practical solutions
• Manage and configure centralized AI and automation platforms
• Build and maintain AI-powered workflows to streamline operations
• Translate business workflow challenges into technical solutions
• Develop documentation, standards, and best practices for enterprise AI and automation
• Provide technical guidance and training to support adoption
• Improve productivity by reducing manual steps, workflow completion times, and operational overhead
• Support secure and effective use of AI-enabled enterprise tools
• Report to the Manager, Enterprise Tools

Senior Enterprise Systems Engineer, AI Productivity

Account Executive

• Manage a territory including target accounts and an existing book of business with companies up to 1,000 employees
• Hunt new business opportunities, build sales pipeline, and drive SMB growth
• Own and grow a designated geographical region or country within EMEA
• Build and maintain a healthy pipeline through prospecting, inbound leads, cold calling, and networking using the MEDDPPICC sales process
• Meet or exceed monthly and quarterly sales quotas and KPIs
• Maintain high outbound activity through calls, emails, and meetings
• Develop and close new business opportunities
• Identify and execute upsell opportunities for 1Password solutions within existing accounts using Extended Access Management
• Attend industry events, trade shows, and conferences to represent 1Password, build brand presence, and network
• Stay current on cybersecurity trends, especially Identity and Access Management
• Collaborate with BDR, Solutions, Channels, Onboarding, and Customer Success teams
• Build multi-threaded relationships within client organizations to improve account health
• Align solutions with client needs and objectives through solution selling
• Present product value propositions to decision makers and stakeholders
• Create mutual action plans covering responsibilities, steps, and timelines
• Negotiate mutually beneficial outcomes

Account Executive, SMB – German

Performance Marketing

• Design, launch, and continuously improve digital customer journeys across onboarding, activation, adoption, expansion, and renewal
• Develop targeted campaigns that move customers from trial to meaningful product adoption and guide them toward the next step
• Draft, edit, and optimize customer-facing email campaigns connected to education resources and other digital experiences
• Use customer signals, milestones, and behaviors to identify friction or opportunity and create timely interventions
• Monitor engagement, activation, product usage, retention, and expansion metrics
• Use experimentation and cohort analysis to improve campaign results
• Partner with Data and Analytics teams on dashboards and reporting
• Make informed recommendations based on customer and product insights
• Collaborate with Product, Customer Success, Marketing, Operations, and Content teams
• Use Gainsight, Salesforce, marketing automation platforms, and AI solutions to improve campaign quality, testing speed, and operational efficiency

Digital Customer Success Campaign Manager

• Own and grow a designated geographical region or country within EMEA
• Acquire new enterprise clients with 3,000+ employees
• Build sales pipeline through proactive prospecting, inbound leads, BDR collaboration, and marketing initiatives
• Manage territory segmentation against Ideal Customer Profiles
• Develop enterprise insights, identify decision-makers and buying processes, and engage multiple stakeholders
• Conduct discovery and scoping to align 1Password's value with enterprise challenges
• Expand and cross-sell 1Password solutions within existing accounts
• Participate in coaching to improve sales performance
• Attend industry events, trade shows, and conferences
• Stay informed about cybersecurity trends, especially Identity and Access Management
• Collaborate with BDR, Solutions, Channels, Onboarding, and Customer Success teams
• Build relationships with C-level, IT, and security stakeholders
• Apply 1Password's solution-driven sales methodology
• Present product value propositions to executives
• Create mutual action plans for deal closure
• Negotiate mutually beneficial outcomes

Account Executive, Enterprise

Security Engineer

• Lead end-to-end response to product security incidents, from discovery, triage, remediation, and disclosure
• Own and evolve 1Password's PSIRT function, including incident classification frameworks, severity models, escalation paths, and response playbooks
• Drive coordinated vulnerability disclosure processes and manage responsible disclosure timelines and communications with external security researchers
• Coordinate Product Security, Engineering, Legal, Communications, and Customer Success during active security incidents
• Lead post-incident reviews and translate findings into systemic improvements across products, processes, and detection capabilities
• Develop and maintain incident response tooling, automation, and reporting to reduce time-to-detect and time-to-respond
• Contribute to customer-facing security advisories, CVE disclosures, and public incident communications
• Evaluate and integrate AI-powered tooling and workflows for incident detection and response
• Mentor other engineers and shape the maturity of product security and incident response capabilities
• Serve on an on-call rotation with out-of-business-hours coverage
• Build Incident Response tooling with AI and demonstrate measurable impact from systems and automation work

Senior Security Engineer, Vulnerability Management

Software Engineer

• Participate in the complete lifecycle of a feature: contribute to planning, do the development, and help oversee its release and customer support.
• Ensure code is high quality and maintainable by developing new testing strategies in addition to existing ones, writing unit and integration tests for new and existing code, documenting your work thoroughly, and reporting issues effectively.
• Plan your solutions ahead of writing code, recognize and reuse existing patterns and best practices (development, security, quality), and submit well-documented merge requests.
• Participate in and review documented proposals (RFCs/RFDs), promote best practices in code reviews, and provide thoughtful peer feedback.
• Empower our customer support team to better support our products, address tough issues driving support inflows, and help determine high-priority customer feedback.
• Be an active participant in team organization: refinement, prioritization, and group estimation.
• Be curious and on the lookout for improvement opportunities you can suggest or tackle yourself, whether in repo cleanup, community engagement tooling, or IDE integration ergonomics.

Developer, Open Source

Backend Engineer

• deliver features and improvements on the SaaS Manager platform
• take end-to-end ownership of well-defined features from initial development through production
• participate actively in code reviews, giving and receiving thoughtful feedback, and use both as opportunities to grow your technical judgment
• write meaningful tests and clear documentation as part of your regular workflow, not as an afterthought
• collaborate with product managers and designers to understand the customer problems behind your work and advocate for good outcomes within your scope
• surface blockers and open questions early, keeping yourself and your teammates unblocked and the work moving forward

.Net Developer, SaaS Manager

Customer Success Manager

• lead a team of Enterprise CSMs across experience levels
• own the Enterprise segment's NRR outcomes, engagement model, and team performance
• accountable for the full post-sale success motion in the Enterprise segment: retention, expansion pipeline generation, executive business review quality, success plan coverage, and forecasting accuracy
• shape how Customer Success operates at scale, develops exceptional talent, and serves as a senior cross-functional partner to Enterprise Sales, RevOps, Solutions Engineering, and Product
• drive forecasting rigor at the team level and provide CS leadership with accurate, forward-looking segment visibility

Director, Customer Success – Enterprise

QA Engineer

• play a key role in shaping how we measure, maintain, and improve the quality of our customer experience across every support interaction.
• lead the evolution of our QA program, helping define the frameworks, processes, and operational strategies that enable our teams to deliver consistent, high-quality support at scale.
• leverage AI-powered QA tooling, you’ll surface actionable insights, identify emerging themes, and help drive continuous improvements in support quality and team performance.
• partner closely with Support Operations, frontline leaders, Enablement, Product, and other cross-functional teams to identify opportunities for operational improvement, coaching, and quality enhancements across the customer journey.
• help establish scalable QA methodologies, calibration practices, reporting structures, and feedback loops that drive accountability and continuous improvement throughout the organization.
• evaluate both human and AI-generated customer interactions to ensure quality, consistency, accuracy, and alignment with the customer experience we aim to deliver.

Manager, Quality Assurance, Customer Support

Engineering Manager

• Help set and support strategic direction for the Compute Services team
• Drive alignment and be responsible for the results of the team in support of broader company objectives.
• Collaborate with senior individual contributors to create an engaging technical vision for your team
• Work with cross-functional partners to define the best solutions for our customers, both internal and external.
• Work to scope and plan key deliverables for projects and initiatives with the team.
• Drive execution with an emphasis on iterations and deliverables, quality, velocity, and communication.
• Provide technical leadership to developers both in your team and across the engineering organization.
• Coach individual contributors to help them reach their full potential.
• Recruit and retain top tier talent in a fast growing environment.
• Continue scaling a highly specialized engineering team by working with a team of Engineering Managers to continuously refine hiring, onboarding, and development processes.

Engineering Manager, Compute Services

• We are seeking a full-stack or backend-leaning Developer to join our Insights team
• The Insights team’s mission is to gather the data required to deliver impactful reporting and actionable insights anywhere they are needed by admins, developers, and automations
• We own a wide and complex domain, spanning data streaming, infrastructure, and core services for all 1Password clients
• Our engineers tackle challenging problems, such as unifying diverse audit events and optimizing large-scale data platforms, directly contributing to 1Password's security posture and customer value
• Code, test, debug, deliver and maintain production software systems for new and existing product features
• Collaborate with cross functional teams and/or stakeholders throughout the development cycle to ensure smooth releases
• Work with your teammates and project manager to communicate technical requirements to stakeholders and solve technical problems in a scalable and realistic way
• Mentor junior and new team members by helping them understand team expectations, providing technical guidance, sharing knowledge, and engaging in pair programming sessions
• Participate in planning by identifying major tasks and breaking down, estimating, and planning work
• Write comprehensive tests during various stages of the development cycle, ensuring code is functioning as expected
• Review code for others to maintain high code quality, knowledge share within the team, and support creating a safe environment of giving and receiving feedback
• Generate and review documentation on code processes to ensure scalability
• Stay informed about the latest industry trends, technologies, and best practices in development
• Be available for on-call rotational work to ensure uninterrupted support and resolve emergencies

Developer, Insights

• Lead the architecture, design, and implementation of scalable notification systems for administrators across email and integration channels.
• Partner closely with product, design, and data to refine hypotheses, define measurable outcomes, and interpret results.
• Balance rapid iteration with long-term architectural health and security.
• Set an example in code reviews by evaluating code quality, architectural alignment, performance, security, and adherence to best practices.
• Mentor engineers through code reviews, technical design discussions, and pairing.
• See your work directly influence measurable customer and business outcomes.

Senior Developer, Admin Workflows

Analytics Engineer

• Work at the intersection of data engineering and analytics, partnering with analysts and stakeholders across the business to turn raw data into trusted, reusable datasets.
• Model data from a broad ecosystem of sources on our central data platform.
• Help define and validate key metrics, ensuring the data our models, dashboards, and AI tools depend on is accurate, reliable, and well documented.
• Contribute to semantic layer and metric governance, ensuring definitions are consistent, documented, and reliable across reporting surfaces.
• Mentor junior and intermediate analytics engineers through code review, pairing, and knowledge sharing.

Senior Analytics Engineer

• Contribute large new features and significant product improvements
• Make architectural decisions for public repositories
• Contribute to the team's roadmap
• Raise the quality bar by identifying lapses in code quality
• Ensure alignment with cross-functional partners
• Drive initiatives that better support 1Password customers
• Contribute to a positive, collaborative team environment