Digital Customer Success Campaign Manager

1Password

Digital Customer Success Campaign Manager scaling onboarding, adoption, and retention journeys for 1Password, a cybersecurity SaaS company. Using customer data, experimentation, email campaigns, Gainsight, Salesforce, and AI to improve customer value.

Posted 8/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $96,000 - $134,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Digital Customer Success and Lifecycle Marketing within a SaaS environment, focusing on optimizing customer journeys and engagement through data-driven insights and targeted campaigns. Proficient in using marketing automation tools and AI solutions to enhance campaign effectiveness and operational efficiency.

Highest-signal resume keywords

Digital Customer SuccessLifecycle MarketingCampaign DevelopmentData AnalysisMarketing Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Journey DesignCampaign OptimizationCohort AnalysisEmail Campaign DraftingData Interpretation

Soft Skills

Clear CommunicationAdaptabilityCollaboration

Tools & Technologies

GainsightSalesforceMarketing Automation PlatformsAI Solutions

Industry Keywords

SaaSCustomer MarketingGrowth OperationsProduct-led GrowthCustomer Success Operations

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Design, launch, and continuously improve digital customer journeys across onboarding, activation, adoption, expansion, and renewal
Develop targeted campaigns that move customers from trial to meaningful product adoption and guide them toward the next step
Draft, edit, and optimize customer-facing email campaigns connected to education resources and other digital experiences
Use customer signals, milestones, and behaviors to identify friction or opportunity and create timely interventions
Monitor engagement, activation, product usage, retention, and expansion metrics
Use experimentation and cohort analysis to improve campaign results
Partner with Data and Analytics teams on dashboards and reporting
Make informed recommendations based on customer and product insights
Collaborate with Product, Customer Success, Marketing, Operations, and Content teams
Use Gainsight, Salesforce, marketing automation platforms, and AI solutions to improve campaign quality, testing speed, and operational efficiency

Requirements

What you’ll need

Experience in Digital Customer Success, Customer Marketing, Lifecycle Marketing, Growth Operations, Customer Success Operations, or Product-led Growth within a SaaS environment
Owned or significantly contributed to lifecycle or digital customer programs with measurable impact
Ability to write clear, engaging customer-facing communications and adapt messaging for different audiences and customer needs
Ability to interpret customer and product usage data, identify patterns, and turn insights into campaign and journey improvements
Ability to work across Customer Success, Product, Marketing, Data, Operations, and Content teams
Ability to navigate changing priorities and build new programs from the ground up
Experience using AI tools for campaign development, analysis, experimentation, or content creation is a bonus
Experience with 1Password, cybersecurity, or a similar technology product is a bonus
Must live in and be legally authorized to work in the United States or Canada
No work authorization, relocation assistance, or visa sponsorship/transferring is offered
Successful applicants must complete a background check

Benefits

Comp & perks

Immediate participation in 1Password’s benefits program
Health benefits
Dental benefits
401k for USA-based roles
RRSP for Canada-based roles
Generous paid time off (PTO)
Equity grant
Incentive programs, where applicable
Maternity and parental leave top-up programs
Retirement matching program
Free 1Password account
Paid volunteer days
Peer-to-peer recognition through Bonusly
Remote-first work environment
In-person onboarding in Toronto for go-to-market roles
Accommodation available upon request during recruitment