Sales Representative, English Speaker
PromoGeneration
Customer Success Manager, B2B2C eSIM
1GLOBAL
full-time
Posted on:
Origin: • 🇪🇸 Spain
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Own the overall customer relationship and experience across 1GLOBAL services for assigned eSIM B2B2C accounts.
- Lead smooth and professional onboarding processes, ensuring customers are set up for long-term success.
- Manage ongoing service delivery, acting as the key point of contact for service-related queries and escalations.
- Coordinate with internal teams (Support, Network Operations, Sales, Product) to resolve issues and improve customer outcomes.
- Conduct regular Service Reviews and performance reporting, identifying and executing Service Improvement Plans as needed.
- Build strong, long-term relationships that drive retention, growth, and advocacy.
- Monitor usage trends and customer health metrics to identify risks and opportunities for expansion.
- Champion the voice of the customer internally to influence product and process improvements.
Requirements
- Experience in a customer-facing role within the telecommunications industry (Mobile services, eSIM solutions, API integrations, business process, partnership management).
- Strong knowledge of telecom services, connectivity platforms, and channel/partner expectations and management.
- Exceptional interpersonal and relationship management skills.
- Excellent written and verbal communication; capable of delivering clear, impactful updates to both technical and non-technical stakeholders.
- Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
- Comfortable leading cross-functional initiatives and influencing without direct authority.
- A proactive problem-solver who thrives in a customer-first culture.
