1GLOBAL

Operations

• Support the investigation and troubleshooting of customer complaints related to service provisioning, subscriber configuration, and customer-facing platform issues.
• Assist the Systems Operations team with daily case handling, operational monitoring, and incident follow-up across production systems.
• Help investigate provisioning failures, activation issues, service configuration mismatches, and customer-impacting platform incidents.
• Learn and support the use of operational tools and customer-facing service management platforms to validate, troubleshoot, and resolve provisioning and configuration issues.
• Escalate complex or high-impact issues to senior engineers, Engineering, Product, vendors, or other operational teams with clear technical findings and supporting evidence.
• Maintain accurate records of incidents, troubleshooting activities, provisioning actions, resolutions, and follow-up tasks.
• Support incident response activities, including impact assessment, service restoration, operational updates, and post-incident documentation.
• Contribute to root cause analysis by collecting logs, provisioning records, system outputs, API responses, and operational evidence.
• Help ensure customer-impacting issues are handled in line with SLAs, operational KPIs, and service assurance processes.
• Collaborate with Customer Services, Customer Success Managers, Engineering, Product, Network Operations, Platform Operations, and other operational teams to ensure reliable service delivery.
• Create and maintain internal documentation, troubleshooting guides, provisioning procedures, and knowledge articles.
• Share learnings and best practices with the team to improve operational efficiency, service reliability, and operational consistency.

Systems Operations Intern

Network Operations

• **About Us**
• **1GLOBAL** is a technology-driven global mobile communications provider, delivering global connectivity solutions to enterprises and consumers. Powered by a best-in-class telecom platform – including its own owned and operated global mobile core network, fully fledged in-house developed eSIM technology, and an extensive portfolio of telecom licenses – 1GLOBAL operates as a fully regulated telecommunications provider across 40 countries worldwide.
• **We serve many of the world’s leading banks, enterprises, and digital-first businesses, including neo-banks, global fast moving consumer goods companies, travel leaders, and payment service providers. Today, 1GLOBAL connects more than **70 million people and devices globally**, enabling our customers to launch, scale, and innovate with confidence in the mobile ecosystem.
• **1GLOBAL is a profitable, fast-growing business. With full-year revenues in 2025 exceeding **US$200 million** and profits of over **US$25 million**, we generate strong cash flows to fund our growth allowing us to continuously invest in infrastructure, platform innovation, and global expansion. Recent years have marked a defining phase in our journey, with major enterprise and mass-consumer client wins accelerating our evolution into a global mobile connectivity powerhouse, purpose-built to enable consumer brands to enter and succeed with their own aspirations to offer telecommunications services to their clients.
• **Founded in 2022 by experienced technology entrepreneurs, Hakan Koç and Pyrros Koussios, 1GLOBAL has rapidly emerged as a European technology leader **shaping the future of global telecommunications**. We operate as a fully regulated Mobile Virtual Network Operator (MVNO) in 12 countries and as a regulated telecom operator in an additional 28 markets. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, our team of more than **500 experts across 16 countries** is united by a single ambition: to redefine global mobile connectivity through technology, scale, and execution excellence.******About the Team**
• We are looking for a Network Operations Intern to join our Networks Operations team, part of the wider Service Assurance function. This team acts as a 2nd line technical support team, working closely with Customer Services, Customer Success, Engineering, Product, vendors, and NOC teams to troubleshoot and resolve customer-impacting network issues.
• You will support the investigation of customer complaints and operational incidents across services such as registration, voice, data, and SMS. This is a hands-on learning role for someone who wants to build practical experience in telecom operations, incident handling, network troubleshooting, and service assurance.
• The ideal candidate is organised, analytical, curious, and calm under pressure. You should be comfortable following guidance from experienced engineers and remote teams, while also being proactive in learning, documenting, and communicating clearly.******About the Role**
• - Support the investigation and troubleshooting of customer complaints related to registration, voice, data, SMS, and connectivity services.
• - Assist the Networks Operations team with daily case handling, monitoring, and incident follow-up.
• - Help analyse network faults using diagnostic tools, monitoring platforms, logs, and protocol traces.
• - Learn and support troubleshooting across telecom signalling flows such as SS7, MAP, ISUP, SIP, CAP, DIAMETER, and related network procedures.
• - Escalate complex or high-impact issues to senior engineers, Engineering teams, vendors, or NOC teams with clear and accurate context.
• - Maintain accurate records of incidents, troubleshooting steps, resolutions, and follow-up actions.
• - Support incident response activities, including impact assessment, updates, and post-incident documentation.
• - Contribute to root cause analysis by collecting evidence, timelines, logs, traces, and operational observations.
• - Help ensure service issues are handled in line with SLAs, operational KPIs, and customer-impact priorities.
• - Collaborate with Customer Services, Customer Success Managers, Engineering, Product, and other operational teams to support smooth service delivery.
• - Create and maintain internal documentation, troubleshooting guides, procedures, and knowledge articles.
• - Share learnings and best practices with the team to improve operational efficiency and consistency.

Network Operations Intern

Business Development Rep

• **About the Role**
• - Drive revenue growth by acquiring new accounts and lead the full sales cycle.
• - Represent 1GLOBAL to potential customers and manage the entire customer acquisition process.
• - Build and nurture long-lasting relationships with key decision-makers and stakeholders within enterprises.
• - Develop and present solutions that seamless integrate into our customer’s apps and drive additional revenue.
• - Plan, optimise and implement processes and learn how to scale a business.
• - Execute continuous benchmark and performance analyses.
• - Conceptualise key growth initiatives Develop market entry and expansion strategies.
• - Actively track and report sales KPIs to the leadership team.

Business Development Manager – B2B2C

DevOps Engineer

• Act as a senior technical contributor within the SRE team, mentoring peers and setting the technical bar for reliability engineering.
• Define, measure, and maintain SLIs and SLOs for core infrastructure and customer-facing services.
• Plan and execute redundancy and resilience testing across service, infrastructure, and networking layers — validating failover, HA configurations, and disaster recovery readiness.
• Design and implement automated recovery mechanisms, self-healing workflows, and intelligent alerting systems.
• Drive incident response, root-cause analysis, and blameless post-mortems, and ensure implementation and tracking of corrective and preventive actions derived from them to achieve continuous improvement.
• Develop and enhance observability (metrics, logs, traces) using Prometheus, Grafana, Loki, and OpenTelemetry.
• Partner with Infrastructure and DevOps teams to ensure deployment safety, rollback policies, and configuration consistency.
• Proactively identify weaknesses through fault-injection, load, and chaos testing.
• Continuously reduce operational toil through automation and reliability tooling.
• Contribute to on-call practices, improving alert quality, runbooks, escalation procedures, and incident management processes.
• Perform capacity planning, performance benchmarking, and resilience audits across systems.
• Ensure compliance with security, reliability, and availability standards.
• Create and maintain internal documentation, playbooks, and operational guidelines for peers and users.
• Contribute to cloud cost-optimization initiatives, including reserved capacity planning, autoscaling design, storage tiering, workload right-sizing, and continuous anomaly detection.

Systems Operations Intern

Network Operations Intern

Business Development Manager – B2B2C

Senior Site Reliability Engineer, SRE