User Researcher

• Define and drive the UX research vision, strategy, and roadmap for Dating Outcomes and Platform — prioritizing the questions that need to be answered before roadmaps are locked
• Lead, coach, and grow a team of seasoned, experienced researchers, setting a high bar for craft, rigor, and impact
• Operate as a strategic partner through synthesizing UXR and DS insights into POVs that shape product vision and strategy and inform executive decisions
• Represent Dating Outcomes and Platform insights clearly to senior leadership and cross-functional stakeholders, communicating roadmaps, tradeoffs, and product implications
• Drive cross-team synthesis and frameworks that unify insights across teams and product groups
• Identify structural and organizational gaps; proactively design ways of working that improve team velocity, cross-functional collaboration, and research quality
• Build a team culture grounded in curiosity, rigor, deep user empathy – and fun!

Director of UX Research, Dating Outcomes – Platform

• Design and implement research throughout the product lifecycle, from early stage discovery and strategic research through iterative prototype testing and post-launch measurement
• Proactively collaborate with design, product, clinical, and commercial teams to define a research roadmap that answers high impact product and strategy questions
• Build on past research and evolve insights over time, driving impact by effectively communicating findings to cross-functional partners and stakeholders
• Take ownership in defining the role of UX Research at Spring Health as an early member of the team, including building out processes and communications strategies that allow us to scale and grow our capabilities responsibly and efficiently

Senior UX Researcher

• Conduct thorough data analysis to draw out insights into user interactions
• Define and analyze KPIs to track user buying behavior
• Journey mapping and funnel analysis
• Conduct A/B Testing to measure site performance
• Identify and translate key findings into insights and communicate recommendations

UX Researcher – Contract

• Act as a top-level specialist in digital UX research, leveraging advanced expertise to generate actionable insights.
• Plan, design, and execute a wide range of qualitative and quantitative research studies, including moderated/unmoderated usability testing, tree testing, card sorting, and surveys.
• Translate business questions into rigorous research plans and methodologies.
• Identify and implement appropriate methods for gathering user feedback across channels.
• Employ research tools (online or AI based), such as UserTesting.
• Synthesize findings into clear, actionable recommendations that influence product, design, and business strategy.
• Apply AI tools to support analysis, synthesis, secondary research, and reporting, using strong judgment where human rigor is required.
• Coordinate external research efforts with vendors or partners, seeking industry-leading practices and benchmarking opportunities (QXscore).
• Consult on UX-related matters with cross-functional teams, fostering collaboration and knowledge-sharing across departments.
• Coach other professionals within the UX research team, providing guidance and mentorship to junior colleagues.
• Evaluate and implement new tools, including AI-enabled research solutions.

Senior Manager, User Research

• Plan and conduct iterative usability tests
• Plan and conduct UX research projects, including initial concept, method selection, execution, analysis, synthesis, reporting, and archiving.
• Own and maintain the tagging taxonomy
• Mentor junior researchers

Senior User Experience Researcher

• Independently own generative and evaluative research across Consumer and Provider experiences, helping teams understand APFM's two core customers: families navigating care decisions and providers growing their businesses while delivering care.
• Shape and maintain a practical research plan tied to product strategy, design priorities, marketplace questions, and leadership decisions.
• Plan and run interviews, usability studies, concept tests, journey research, surveys, diary or longitudinal studies when appropriate, and lightweight mixed-method studies.
• Help teams understand families navigating senior care decisions and providers managing lead quality, engagement, and conversion.
• Synthesize findings into crisp, decision-oriented artifacts that influence roadmap, product and user experience direction, service design, and product strategy, connecting research to the broader care placement journey where family needs, provider needs, advisor workflows, AI capabilities, and business outcomes intersect.
• Partner with Product, Design, Analytics, Engineering, Marketing, Operations, Sales, and customer-facing teams to connect qualitative insight with behavioral, funnel, marketplace, and business data.
• Identify cross-squad patterns, unmet needs, trust gaps, high-risk assumptions, and experience risks before they become delivery problems.
• Facilitate conversations that help teams align on what we know, what we need to learn, and what decisions should change.
• Contribute to repeatable research practices so teams can learn faster without lowering the quality bar.
• Use and improve lightweight rituals, templates, participant pipelines, and insight repositories that make Consumer and Provider insight easier to reuse.
• Partner with designers and product managers on practical research planning, method selection, and evidence-backed decisions.
• Model strong research craft and help teams choose the right level of rigor for the question, from rapid directional learning to deeper strategic research.
• Experiment with AI-assisted workflows to accelerate research planning, desk research, transcript review, synthesis, pattern detection, and insight sharing.
• Help APFM evaluate AI-enabled product experiences for trust, usefulness, clarity, safety, adoption, and edge cases in moments where families and providers need confidence.
• Share what you are learning with Product, Design, Analytics, Engineering, Marketing, Operations, Sales, and research partners so the team gets better together.

Senior User Researcher

• Plan and conduct generative and evaluative research across CEM product domains — including equity plan administration, ESPP, batch processing, broker integrations, admin reporting, financial reporting, and participant experiences
• Select and apply appropriate research methodologies based on the question at hand — including usability testing, contextual inquiry, task analysis, card sorting, tree testing, diary studies, surveys, and moderated/unmoderated interviews
• Design research studies that account for the complexity and specificity of equity compensation workflows
• Recruit and screen research participants from relevant user segments, including equity plan administrators, finance and accounting teams, HR stakeholders, plan participants, and broker operations contacts
• Manage research logistics end-to-end, including study design, participant scheduling, session facilitation, note-taking, and synthesis
• Synthesize qualitative and quantitative research data into clear, actionable findings with specific design and product recommendations
• Develop and maintain persona frameworks, journey maps, empathy maps, and workflow models specific to CEM's core user segments and equity administration contexts
• Identify usability issues, friction points, and unmet needs across existing CEM workflows, categorizing findings by severity, frequency, and business impact
• Conduct heuristic evaluations and expert reviews of CEM interfaces
• Track and report on UX metrics — task completion rates, time-on-task, error rates, satisfaction scores — to establish baselines and measure the impact of design changes over time
• Partner with Product Managers across all CEM domains to integrate research into discovery, prioritization, and validation cycles
• Collaborate with UI Designers to translate research findings into design direction, validating concepts and prototypes through iterative testing before engineering commitment
• Contribute research-informed input during PRD development
• Participate in sprint reviews and QA walkthroughs
• Support the platform modernization initiative by conducting foundational research that informs the UX vision and interaction model for the next-generation architecture
• Present research findings to product leadership, engineering, Professional Services, and cross-functional stakeholders in clear, compelling formats that drive action
• Create and maintain a research repository — organizing past studies, key findings, persona documentation, and journey maps
• Advocate for user-centered design practices by making research visible, sharing insights proactively, and helping stakeholders build empathy for the end users they serve
• Coach Product Managers and UI Designers on lightweight research techniques they can apply independently, extending research impact beyond dedicated study cycles
• Participate in customer advisory sessions, onsite visits, and user group meetings to observe equity administration workflows in context and build direct relationships with end users
• Partner with Professional Services to understand implementation pain points, onboarding friction, and common configuration challenges that signal underlying UX problems
• Collaborate with Customer Support to analyze support ticket patterns, identify usability-driven issues, and prioritize research efforts toward the highest-impact problem areas
• Support Sales in strategic engagements by providing user research insights, persona summaries, and UX case studies that demonstrate insightsoftware's commitment to customer-centered product development.

UX Researcher, Equity

• Build and scale the foundational infrastructure for our research practice. This includes managing participant sourcing, as well as evaluating and implementing modern research tools (including AI solutions and testing platforms).
• Design and conduct rigorous qualitative and quantitative research. Analyze user engagement by product area, run complex sentiment analyses, and execute surveys, focus groups, and targeted 1:1 user interviews.
• Lead early-stage exploratory research to evaluate product concepts. Partner with leadership across Design, Product, and Eng to influence direction from the very beginning, ensuring research drives decisions rather than trying to wrangle alignment after the fact.
• Synthesize complex data into memorable, creative artifacts that extend beyond traditional written reports, such as infographics, highlight videos, and dynamic presentations. Connect user pain points and feature requests directly to ARR opportunities, ensuring research always drives business value.
• Proactively identify research needs based on quantitative engagement data. Draft proposals, conduct targeted outreach (e.g., Slack pings to heavy/non-users), and develop actionable recommendations and training strategies to drive product adoption.

Senior/Staff User Experience Researcher

• Design and execute quantitative research studies that address complex user experience questions
• Lead or contribute to a wide range of quantitative methods and analyses
• Demonstrate genuine methodological fluency
• Coordinate with panel and recruitment vendor partners on sample design
• Program and QA surveys using a programming platform
• Apply descriptive, inferential, and multivariate statistical techniques appropriately
• Move beyond reporting what the data shows to interpreting what it means for product and experience strategy
• Communicate insights clearly to a range of audiences
• Produce strong data visualizations and well-structured deliverables
• Mentor colleagues at more junior levels

Quantitative UX Researcher

• Plan, execute, and synthesize foundational, generative, and evaluative research across multiple product lines.
• Use mixed methods (qualitative and quantitative) to uncover user needs, motivations, and friction points.
• Design studies that address key product risks — value, usability, feasibility, and viability
• Translate findings into clear, actionable insights that guide strategic decisions and measurable outcomes.
• Balance deep research with lean, iterative testing to support product agility and continuous learning.
• Maintain and enhance the participant panel, consent workflows, and research documentation systems.
• Develop reusable research frameworks, templates, and toolkits to make research more efficient and consistent.
• Evolve a research repository that promotes knowledge sharing and long-term organizational learning.
• Establish standards for insight tagging, storage, and discoverability to reduce duplication and scale research impact.
• Partner with Product, Design, Engineering, and Marketing to define user-centered goals and success metrics.
• Integrate research insights into product strategy and roadmap prioritization.
• Present insights clearly to executive and cross-functional audiences, influencing both product and business direction.
• Champion user empathy and customer-centric culture across the organization.

• Own UX measurement through surveys, including designing and running large-scale tracking to understand the user experience over time
• Translate survey data into clear insights, identifying what drives user behavior and outcomes like engagement, retention, and conversion
• Partner with product, design, and analytics teams to connect user feedback with product decisions and provide context to behavioral data
• Synthesize insights into actionable recommendations, helping teams understand what matters most to users and where to focus
• Prioritize and manage research in fast-moving environments, delivering directional insights that unlock decisions

Senior Quantitative UX Researcher

• Define and drive the UX research roadmap by identifying critical knowledge gaps and prioritizing work
• Act as a senior partner to Marketing, Product, Design, and Engineering teams to drive decision making
• Conduct and guide team members on the design and execution of various research methods
• Mentor the user research team, set clear direction, and establish high research craft standards

Director, UX Research

• Define and execute user research programs
• Lead exploratory and generative research studies
• Plan, design, and execute tactical research initiatives
• Monitor UX project execution and establish relevant project metrics
• Develop foundational UX research artifacts
• Synthesize qualitative and quantitative data
• Work collaboratively with multi-disciplinary teams
• Leverage generative AI tools to enhance research workflows
• Mentor and assist UX Researchers

• Establish and execute the quantitative UX research roadmap and data strategy for major product lines, ensuring insights map directly to business priorities, core customer satisfaction (CSAT) indexes, and product goals.
• Independently scope and spearhead advanced, multi-method quantitative research studies (e.g., A/B testing experimentation frameworks, complex on-platform surveys, MaxDiff, profiling, and behavioral modeling).
• Synthesize complex log data and high-volume survey results into actionable insights and strategic storytelling artifacts that inform leadership decisions and de-risk high-stakes product discovery.
• Partner directly with Product Managers, Designers, and Engineers to identify research questions, define critical user journeys, and establish shared understandings early in the product life cycle.
• Innovate within existing quantitative methodologies to improve team efficiency, operational pace, and user experience measurement capabilities.
• Actively mentor junior and mid-level researchers, advocating for evidence-based research rigor across the organization while guiding colleagues on survey design and quantitative fundamentals.
• Support the maintenance of internal insights repositories, democratize data tools across teams, and champion user experience metrics as direct predictors of core business outcomes.

Lead Quantitative UX Researcher

• Identify, prioritize, and lead research initiatives that generate actionable insights to inform product, design, and user experience decisions for future in-vehicle experiences.
• Plan and execute a range of generative and evaluative research studies, including concept testing, usability testing, interviews, field studies, diary studies, participatory design, ethnography, and surveys.
• Partner closely with Design, Product Management, Prototyping, Engineering, and other cross-functional stakeholders to define research goals, inform design iteration, and proactively shape the product strategy.
• Evaluate current and future concepts, features, and interfaces across both hardware and software experiences.
• Synthesize findings into clear, compelling stories, frameworks, and recommendations that influence design strategy and design direction.
• Conduct concept testing and provide actionable feedback and recommendations to design teams.

Senior Vehicle Design Researcher

• The User Experience/Product Research Intern will primarily be responsible for the support of planning, conducting, analyzing, and reporting research connected with a variety of Church products including mobile, web, and native applications; museums and visitor centers; curriculum and programs, manuals, and other materials.
• A successful research intern must be able to work independently on multiple concurrent projects, either alone or as a member of one or more collaborative teams.
• Contribute to projects, maintain project management documents and databases, help colleagues solve problems, and review colleagues’ plans and products.

User Experience Researcher Intern

• Build and lead the Voice of the Customer (VoC) program for Modo Casino
• Develop scalable systems to collect and organize player feedback across surveys, interviews, reviews, social channels, support interactions, and gameplay experiences
• Create closed-loop feedback processes to ensure player insights drive action
• Serve as the internal advocate for the player perspective across departments
• Conduct qualitative and quantitative player research to understand behaviors, motivations, frustrations, and engagement drivers
• Design and execute player interviews, usability testing, surveys, focus groups, and concept validation sessions
• Partner with Product and UX teams to validate new features, promotions, events, and player experiences
• Analyze trends across retention data, player behavior, support tickets, sentiment, and customer feedback
• Identify opportunities to improve onboarding, retention, monetization, VIP experiences, and overall player satisfaction
• Partner closely with Product, Marketing, CRM, VIP, Data, Fraud/Risk, and Player Operations teams
• Support roadmap prioritization and strategic decision-making through player insights
• Present research findings, trends, and recommendations to leadership teams
• Develop dashboards and reporting around customer sentiment and player experience metrics
• Track KPIs including NPS, CSAT, retention, engagement, loyalty, and player satisfaction
• Monitor competitor experiences and industry trends to identify innovation opportunities
• Deliver actionable insights that improve the overall player journey and business performance.

User Researcher, Voice of the Customer

• Run primary research with the people who live inside Pennsylvania's rural health data system
• Build persona profiles for each priority rural provider archetype
• Map how clinical and claims data actually move across Health Information Organizations (HIOs), the providers they serve, the Managed Care Organizations (MCOs), and Commonwealth offices
• Identify the breakpoints that matter most for patient care, public health, and Medicaid operations
• Synthesize field findings into the As-Is picture and partner with the team to ground the target-state design in real user need rather than reference architecture
• Co-author the discovery's research and strategy deliverables, including findings briefs, the target-state vision, and the sequenced recommendations that PA will use to direct federal Rural Health Transformation funding

Senior UX Researcher – Contract

• Establish the research function at Ethos
• Lead strategic research initiatives across complex user journeys
• Develop and maintain a panel of agents for research
• Deeply understand and simplify multi-step workflows
• Build scalable research frameworks
• Lead mixed-method research efforts
• Synthesize research findings with usage data
• Communicate research insights with clarity
• Shape product strategy
• Mentor and scale research capabilities

Principal User Researcher, Mixed Methods, B2B

• Plan and conduct user research studies using a range of qualitative and quantitative methods
• Collaborate with product managers, designers, engineers, and other stakeholders to understand research questions and product goals
• Conduct rapid discovery and evaluative research to inform AI‑powered product experiences
• Engage directly with customers and legal professionals to understand workflows, needs, and pain points
• Synthesize qualitative and quantitative data into clear findings, insights, and recommendations
• Communicate research insights in ways that influence product and design decisions
• Work with designers and product teams to iterate and validate solutions
• Use AI‑assisted tools to support research planning, synthesis, analysis, and insight communication

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