Lead UX Researcher – Digital Pharmacy

New Era Technology

Lead UX Researcher embedded in product development for a digital pharmacy platform. Collaborating with product leadership to enhance customer experience through structured research and testing.

Posted 6/18/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $80,000 - $105,000 per yearWebsite

About the role

Key responsibilities & impact

Partner with product leaders to develop and embed a UX research and testing strategy
Identify, design, and prioritize research and testing opportunities across multiple modalities
Manage and collaborate with a specialized third-party research firm for study design, recruitment, and execution
Develop unbranded prototypes and simulated experiences for testing new features

Requirements

What you’ll need

7+ years of experience conducting UX research in product or digital environments
Bachelor's degree in Human-Computer Interaction, Psychology, Cognitive Science, Design, or related field
Deep expertise in UX research methods, both qualitative and quantitative
Ability to establish and operationalize customer experience measurement frameworks

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

UX researchqualitative researchquantitative researchcustomer experience measurement frameworksprototypinguser testingstudy designresearch recruitmentexperience design

Soft Skills

collaborationcommunicationprioritizationstrategic thinkingproblem-solving