Senior User Experience Researcher

M&T Bank

Senior UX Researcher at M&T Bank delivering actionable research influencing business decisions. Collaborating with teams to design intuitive and inclusive products that enhance user experiences.

Posted 6/17/2026full-timeWilmington • Maryland, New York, Vermont, Washington • 🇺🇸 United StatesSenior💰 $113,300 - $188,800 per yearWebsite

About the role

Key responsibilities & impact

Create deep understanding and empathy around user needs
Design and execute primary research to explore user behaviors and motivations
Deliver clear, compelling written, visual, and in-person presentations
Drive definition of user problem statement and alignment
Employ a range of UX Research methodologies
Perform sophisticated, rigorous analysis of research data
Build and maintain a strong partnership with Market Research and analytics teams
Communicate research results through effective storytelling

Requirements

What you’ll need

Bachelor’s degree and a minimum of 5 years’ related experience
Background in the user experience researcher field
Strong understanding of strengths and shortcomings of different research methods
Experience dealing with ambiguity and leveraging design research
Experience using modern design, prototyping and collaboration tools (e.g. Figma, UserTesting, Miro, Jira)
Experience interacting with various multi-disciplinary teams of professionals
Strong time management skills
Strong problem-solving skills
Strong critical thinking skills
Strong verbal and written communication skills
Strong collaboration skills

Benefits

Comp & perks

Medical and retirement
Forty hours of paid volunteer time, each year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

UX Research methodologiesuser experience researchdata analysisdesign research

Soft Skills

time managementproblem-solvingcritical thinkingverbal communicationwritten communicationcollaboration

Certifications

Bachelor’s degree