User Researcher

• Define & Lead Research: Lead end-to-end qualitative and quantitative design research across early-stage, exploratory projects; rigorously uncover customer needs, pain points, and emerging trends
• Strategy & Opportunity Framing: Provide thought leadership and frameworks that connect research findings to business and product strategy; help teams prioritize opportunities and guide decision-making
• Synthesize Insights and communicate effectively: Distill complex data into clear, actionable narratives and frameworks for senior executives, product managers, and engineers
• Drive Experimentation: Collaborate with Product and Design to rapidly test new hypotheses via concepts, prototypes, and MVPs
• Mentorship: Mentor and elevate best practices for design research across the Horizon 3 team and broader Twilio UX community
• Customer Advocacy: Represent the voice of the customer in every conversation. Inspire teams to build solutions that surprise and delight customers

Principal Design Researcher

• Lead the design of registries, observational studies, and pragmatic/real-world evidence (RWE) studies
• Serve as the primary clinical point of contact for external customers, investigators, sites, and partner organizations
• Partner with Clinical Operations, Biostatistics, Epidemiology, and Regulatory Affairs to ensure protocols meet scientific, regulatory, and operational standards
• Identify, cultivate, and lead strategic research partnerships with academic medical centers, health systems, professional societies, and external research networks

Physician Researcher, Study Design, Registry

• Own end-to-end research across generative, evaluative, and strategic studies
• Design and run rapid experiments as a primary research tool
• Lead research into emerging, ambiguous problem spaces
• Study how personalization should adapt across different member segments
• Help define what 'trustworthy' means operationally for Oura's personalization surfaces
• Embed research early in roadmap and planning conversations

Staff UX Researcher, Personalization

• Define, plan, and execute mixed-method research to shape product strategies across banking and fintech products
• Partner closely with product, design, engineering, and other teams from ideation to product launch
• Lead design workshops, sprints, and collaborative planning processes
• Analyze and communicate data through storytelling

Senior Designer, User Research Technology

• Deliver high quality feature designs at a fast pace, collaborating with product and engineering to execute on the product roadmap
• Translate feature requirements into UX designs, creating elegant and simple solutions to complex challenges
• Collaborate with other designers to deliver a holistic UX for all TalkingPoints applications
• Conduct user research to inform product design

Junior UX Researcher – Designer

• Design and execute quant + qual research across the AI product lifecycle
• Evaluate collaboration in real workflows
• Build strong relationships with Design, Product, Engineering, and Data Science
• Tailor storytelling to different audiences
• Connect research to business outcomes

• Define what “good” looks like (frameworks & rubrics)
• Run recurring evals (longitudinal & feature-specific)
• Anchor evaluation in real workflows (context > isolated feedback)
• Identify failure modes & recovery behavior (guardrails)
• Operationalize evaluation with partners (process & tooling)

User Researcher, AI Evaluations

• Own end-to-end research across one or more product pods, from scoping the question through delivery and follow-through with partners
• Produce insights that directly influence product decisions, roadmap priorities, and design direction at the pod level
• Build credibility and influence with cross-functional partners, including product managers, designers, and Director-level stakeholders
• Leverage AI tools and workflows to extend research capacity across a one-to-many model—prioritizing where your time and judgment are highest-value while using AI to handle research tasks that can be systematized or accelerated
• Bring a clear point of view to product conversations, not just findings, and advocate for member needs in the decisions that follow
• Contribute to the evolution of the research team's practices, tools, and ways of working

Senior UX Researcher

• Build and scale the foundational infrastructure for our research practice. This includes managing participant sourcing, as well as evaluating and implementing modern research tools (including AI solutions and testing platforms).
• Design and conduct rigorous qualitative and quantitative research. Analyze user engagement by product area, run complex sentiment analyses, and execute surveys, focus groups, and targeted 1:1 user interviews.
• Lead early-stage exploratory research to evaluate product concepts. Partner with leadership across Design, Product, and Eng to influence direction from the very beginning, ensuring research drives decisions rather than trying to wrangle alignment after the fact.
• Synthesize complex data into memorable, creative artifacts that extend beyond traditional written reports, such as infographics, highlight videos, and dynamic presentations. Connect user pain points and feature requests directly to ARR opportunities, ensuring research always drives business value.
• Proactively identify research needs based on quantitative engagement data. Draft proposals, conduct targeted outreach (e.g., Slack pings to heavy/non-users), and develop actionable recommendations and training strategies to drive product adoption.

Senior/Staff User Experience Researcher

• Plan, execute, and synthesize foundational, generative, and evaluative research across multiple product lines.
• Use mixed methods (qualitative and quantitative) to uncover user needs, motivations, and friction points.
• Design studies that address key product risks — value, usability, feasibility, and viability
• Translate findings into clear, actionable insights that guide strategic decisions and measurable outcomes.
• Balance deep research with lean, iterative testing to support product agility and continuous learning.
• Maintain and enhance the participant panel, consent workflows, and research documentation systems.
• Develop reusable research frameworks, templates, and toolkits to make research more efficient and consistent.
• Evolve a research repository that promotes knowledge sharing and long-term organizational learning.
• Establish standards for insight tagging, storage, and discoverability to reduce duplication and scale research impact.
• Partner with Product, Design, Engineering, and Marketing to define user-centered goals and success metrics.
• Integrate research insights into product strategy and roadmap prioritization.
• Present insights clearly to executive and cross-functional audiences, influencing both product and business direction.
• Champion user empathy and customer-centric culture across the organization.

• Define and drive the UX research roadmap by identifying critical knowledge gaps and prioritizing work
• Act as a senior partner to Marketing, Product, Design, and Engineering teams to drive decision making
• Conduct and guide team members on the design and execution of various research methods
• Mentor the user research team, set clear direction, and establish high research craft standards

Director, UX Research

• Identify, prioritize, and lead research initiatives that generate actionable insights to inform product, design, and user experience decisions for future in-vehicle experiences.
• Plan and execute a range of generative and evaluative research studies, including concept testing, usability testing, interviews, field studies, diary studies, participatory design, ethnography, and surveys.
• Partner closely with Design, Product Management, Prototyping, Engineering, and other cross-functional stakeholders to define research goals, inform design iteration, and proactively shape the product strategy.
• Evaluate current and future concepts, features, and interfaces across both hardware and software experiences.
• Synthesize findings into clear, compelling stories, frameworks, and recommendations that influence design strategy and design direction.
• Conduct concept testing and provide actionable feedback and recommendations to design teams.

User Researcher jobs in California

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Principal Design Researcher

Physician Researcher, Study Design, Registry

Staff UX Researcher, Personalization

Senior Designer, User Research Technology

Junior UX Researcher – Designer

User Researcher

User Researcher, AI Evaluations

Senior UX Researcher

Senior/Staff User Experience Researcher

Senior UX Researcher

Director, UX Research

Senior Vehicle Design Researcher