User Researcher

• Build and scale the foundational infrastructure for our research practice. This includes managing participant sourcing, as well as evaluating and implementing modern research tools (including AI solutions and testing platforms).
• Design and conduct rigorous qualitative and quantitative research. Analyze user engagement by product area, run complex sentiment analyses, and execute surveys, focus groups, and targeted 1:1 user interviews.
• Lead early-stage exploratory research to evaluate product concepts. Partner with leadership across Design, Product, and Eng to influence direction from the very beginning, ensuring research drives decisions rather than trying to wrangle alignment after the fact.
• Synthesize complex data into memorable, creative artifacts that extend beyond traditional written reports, such as infographics, highlight videos, and dynamic presentations. Connect user pain points and feature requests directly to ARR opportunities, ensuring research always drives business value.
• Proactively identify research needs based on quantitative engagement data. Draft proposals, conduct targeted outreach (e.g., Slack pings to heavy/non-users), and develop actionable recommendations and training strategies to drive product adoption.

Senior/Staff User Experience Researcher

• Plan, execute, and synthesize foundational, generative, and evaluative research across multiple product lines.
• Use mixed methods (qualitative and quantitative) to uncover user needs, motivations, and friction points.
• Design studies that address key product risks — value, usability, feasibility, and viability
• Translate findings into clear, actionable insights that guide strategic decisions and measurable outcomes.
• Balance deep research with lean, iterative testing to support product agility and continuous learning.
• Maintain and enhance the participant panel, consent workflows, and research documentation systems.
• Develop reusable research frameworks, templates, and toolkits to make research more efficient and consistent.
• Evolve a research repository that promotes knowledge sharing and long-term organizational learning.
• Establish standards for insight tagging, storage, and discoverability to reduce duplication and scale research impact.
• Partner with Product, Design, Engineering, and Marketing to define user-centered goals and success metrics.
• Integrate research insights into product strategy and roadmap prioritization.
• Present insights clearly to executive and cross-functional audiences, influencing both product and business direction.
• Champion user empathy and customer-centric culture across the organization.

Senior UX Researcher

• Define and drive the UX research roadmap by identifying critical knowledge gaps and prioritizing work
• Act as a senior partner to Marketing, Product, Design, and Engineering teams to drive decision making
• Conduct and guide team members on the design and execution of various research methods
• Mentor the user research team, set clear direction, and establish high research craft standards

Director, UX Research

• Identify, prioritize, and lead research initiatives that generate actionable insights to inform product, design, and user experience decisions for future in-vehicle experiences.
• Plan and execute a range of generative and evaluative research studies, including concept testing, usability testing, interviews, field studies, diary studies, participatory design, ethnography, and surveys.
• Partner closely with Design, Product Management, Prototyping, Engineering, and other cross-functional stakeholders to define research goals, inform design iteration, and proactively shape the product strategy.
• Evaluate current and future concepts, features, and interfaces across both hardware and software experiences.
• Synthesize findings into clear, compelling stories, frameworks, and recommendations that influence design strategy and design direction.
• Conduct concept testing and provide actionable feedback and recommendations to design teams.

Senior Vehicle Design Researcher

• Lead end-to-end qualitative and quantitative UX research—from problem framing and scoping through to analysis and delivery of actionable insights
• Inform product and design strategy through rigorous generative and evaluative research executed to the highest standards
• Balance research rigor with scrappiness and innovation as you work alongside a fast-moving AI product and design team
• Partner with PMs to define UX metrics and telemetry plans, then synthesize data into narratives that guide product decisions or future research
• Explore how AI can enhance security and networking experiences, identifying opportunities to integrate AI responsibly into our users’ workflows

Lead Design Researcher

• Build and maintain the core systems, workflows, dashboards, documentation, and playbooks that support UX Research at scale.
• Identify operational gaps across study intake, participant recruiting, data handling, feedback triage, and insight activation.
• Create repeatable processes that help researchers work faster, more consistently, and with less operational friction.
• Partner closely with Research, Product, Design, Legal, Ops, IT, BizApps, Data, Support, and external vendors.
• Manage stakeholder alignment, resource coordination, communication of process changes, ownership transitions, and operational risk.
• Build strong working knowledge of partner team workflows and use that understanding to connect people, systems, and decisions across the organization.
• Own participant recruitment operations across internal and external participant pools.
• Manage research vendors, recruitment platforms, fieldwork partners, participant databases, scheduling workflows, and self-service recruiting processes.
• Improve recruitment speed, quality, reliability, and compliance while ensuring researchers can access the right participants for the right studies.
• Build and manage the systems that convert customer feedback and research findings into structured, visible, and actionable product signals.
• Support feedback pipelines, dashboards, tagging taxonomies, AI-enabled classification, research repositories, and insight tracking workflows.
• Help ensure that insights do not remain passive documentation, but are connected to owners, decisions, follow-up actions, or product calls to action.
• Manage workflows for PII, restricted research data, consent artifacts, NDAs, access control, and data retention.
• Partner with Legal, Privacy, IT, Security, BizApps, and research stakeholders to ensure research data is handled responsibly.
• Maintain clear documentation for data ownership, system access, compliance expectations, and operational handoffs.

UX Research Operations Program Manager

• Shape Product Strategy with Leadership: Partner with product and design leadership to align on priorities and guide product strategy, ensuring research informs high-level decision-making.
• Lead a High-Impact Research Team: Manage and mentor a small team of researchers by providing strategic guidance and setting clear priorities.
• Prioritize the Research Roadmap: Ensure the research team is focused on the highest-impact opportunities and aligning efforts with business goals and user needs.
• Drive End-to-End Research: Lead research across the product lifecycle; Identify the right methods for each question and execute with rigor.
• Translate Complexity into Insight: Synthesize complex qualitative and quantitative data into clear, actionable insights.
• Influence Product and Design Direction: Partner closely with product managers, designers, and engineers to shape roadmaps, inform decisions, and prioritize opportunities.
• Build Empathy and Alignment Across Teams: Communicate findings in compelling and accessible ways. Create shared understanding through storytelling, artifacts, and rituals that keep users top of mind.
• Elevate the Practice of Research: Set a high bar for quality, rigor, and impact. Mentor others, introduce new methods, and continuously improve how research contributes to the organization.
• Bring the Voice of the Clinician into Every Decision: Develop a deep understanding of clinicians, patients, and care teams. Surface insights that reflect real-world workflows, constraints, and needs — ensuring the product aligns with how healthcare actually works.

User Research Lead

• Take ownership of end-to-end research studies, including scoping, participant recruitment, methodology selection, facilitation, and analysis, across the full product lifecycle.
• Frame research questions that address product uncertainties and business goals in collaboration with product, design, engineering, and growth.
• Contribute to roadmap planning by surfacing user needs, pain points, and opportunity areas grounded in data.
• Conduct mixed-methods research (e.g., interviews, usability tests, surveys, field studies, A/B testing, etc.) and synthesize findings into clear, actionable insights.
• Support product teams with rapid evaluative testing, continuous discovery practices, and post-launch learnings.
• Partner with data analysts and designers to triangulate findings and ensure insights reflect user behavior, attitudes, and context.
• Translate insights into frameworks, personas, journey maps, or recommendations that support product decisions and roadmap prioritization.
• Present findings clearly and persuasively to cross-functional teams, fostering a shared understanding of user needs.
• Work closely with design, product, engineering, marketing, and customer success teams to ensure user insights are integrated into design and business processes.

UX Researcher

• Design and implement best-in-class user research methodologies, including customer interviews, surveys, and VoC programs
• Conduct qualitative and quantitative research to capture the full spectrum of customer experience and competitive dynamics
• Lead customer segmentation, persona mapping, and win/loss analysis to understand why customers choose, expand with, or leave Airwallex
• Analyze and synthesize customer and market feedback, identifying key trends and actionable insights to inform product and business strategy
• Help establish governance, metrics, and repeatable processes for a trusted customer intelligence function
• Build and maintain dashboards and reporting tools to monitor key customer experience and competitive metrics
• Own executive-ready outputs including regular briefings and quarterly insights reports for leadership
• Present findings and recommendations to senior management in a clear, compelling manner
• Collaborate with cross-functional teams across Product, Engineering, Commercial, and GTM to ensure customer insights are integrated into product and service improvements
• Support the hiring and development of analysts and researchers as the team scales

Senior Manager, Operations Strategy – Market Insights, User Research

• Lead UX research end-to-end, from problem framing through synthesis and recommendation
• Translate ambiguous business questions into structured research plans aligned to product goals
• Design and execute qualitative and quantitative research across discovery, evaluation, and optimization
• Synthesize research, analytics, and market signals into actionable product insights
• Deliver evidence-based recommendations that inform product direction, risks, and tradeoffs
• Present findings clearly and confidently to senior and cross-functional stakeholders
• Build strong partnerships with Product, Design, Engineering, and Marketing
• Influence prioritization and roadmap decisions through research-backed storytelling
• Contribute to research standards and improve research literacy across teams

• Lead research on the most important product strategy, adoption, and growth questions tied to the forward-looking R&D priorities
• Use current customers, prospective customers, and target market end users to validate roadmap bets, pressure-test concepts, and improve operational confidence
• Identify the workflows, product gaps, and adoption barriers most likely to impact product-market fit, expansion potential, and long-term product value
• Build and lead customer advisory boards and other lightweight advisory forums to keep Chorus close to strategic customers and inform roadmap, adoption, and expansion decisions over time
• Translate research findings into clear recommendations that shape roadmap priorities, product direction, feature improvements, expansion opportunities, and go-to-market readiness
• Build and strengthen research operations, including lightweight processes, tooling, repositories, participant sourcing approaches, and insight-sharing practices
• Create the guidance, training, and guardrails that enable a continuous discovery culture for other teams
• Build and maintain a searchable research knowledge base that makes past insights, patterns, and evidence easier for teams to find, reuse, and apply in future product, delivery, and GTM decisions

• Design and execute both qualitative and quantitative research that uncovers core user needs, behaviors, and experience patterns
• Synthesize insights into clear frameworks that inform product direction
• Contribute to defining principles that guide the evolution of in-vehicle experience
• Move beyond individual features to map the entire end-to-end vehicle rider experience journey.
• Conduct foundational research in ambiguous, early-stage product areas where the problem space is not well defined.
• Design and run robust quant studies to establish experience benchmarks. You will define what "good" looks like and track our progress against those metrics as the vehicle platform and in-cabin experience evolves.
• Lead a high volume of testing sessions within the vehicle to validate features.
• Investigate how digital touchpoints sync with physical movements and cabin environments.
• Partner closely with Product, Design, and Vehicle Engineering
• Translate research findings into clear implications for product decisions
• Proactively identify opportunities where research can drive impact

UX Researcher, Vehicle Experience

• Lead research initiatives that connect us deeply with our users
• Execute a variety of research methods including qualitative interviews, usability testing, contextual inquiry, journey mapping, surveys, and quantitative benchmarking
• Design and implement comprehensive research plans for complex projects in a fast-moving environment
• Regularly present at Town Hall and All Tech meetings
• Synthesize research findings into actionable insights and effectively communicate them to stakeholders
• Collaborate with design, product, marketing, and engineering teams to incorporate user insights throughout the product development process
• Expand our research repository to make insights accessible and usable by the broader organization
• Partner with analytics teams to combine qualitative insights with quantitative data for a holistic view of user behavior
• Proactively identify research opportunities that could improve product strategy and user experience
• Advocate for user needs in strategic planning and prioritization discussions

• PWDR Program leadership and enablement: Refine and scale our 'People Who Do Research' program. You will empower designers and product triads to conduct high-quality tactical UXR research (both qual and quant) by providing the playbooks, training, and mentorship necessary to maintain rigorous standards across the team.
• AI strategy and research operations: Design, propose, and manage a research tech stack (including Dovetail) powered by responsible AI. You will implement automated workflows for recruiting, synthesis, and insight distribution, serving as the UXR 'Human-in-the-Loop' authority to ensure AI-generated outputs are grounded, ethical, and accurate.
• Cross-product research, synthesis, and leadership: Act as the Design Leadership Team’s expert on customer and user profiles, end-to-end user journeys, and forward-looking research. You will synthesize insights that span multiple product surface areas to identify 'connective tissue,' strategic gaps, and opportunities that go beyond the scope of individual embedded researchers or designers on product teams.
• Strategic advisory and methodological governance: Serve as a high-level internal consultant, guiding teams on the selection of lean vs. rigorous methodologies. You will lead or co-facilitate complex mixed-method studies when business needs require, providing the foundational frameworks (blueprints, journey maps) that keep teams aligned with the 'big picture.'
• Support the design team with on-site research in schools, providing guidance and ethical scaffolding, and ensuring legal compliance. U.S. based travel up to 20%.

Staff User Experience Researcher – Foundations and Enablement

• Assist in planning, leading and formulating user-centered design strategies and solutions for experiences and initiatives using insights and inputs gathered from moderately complex profile research projects, psychology and user experience (UX) best practices
• Serve as a change agent, looking for new ways to solve moderately complex problems
• Work cross-functionally to conduct research and perform analysis to uncover opportunities and formulate innovative solutions that deliver value and create exceptional experiences
• Work under limited supervision from higher level peers and/or leadership on moderately complex projects and analysis
• Exercise judgement within defined procedures and practices

UX Researcher II

• Support research projects and help synthesize findings for the team.
• Monitor users’ app engagement metrics using internal dashboards.
• Conduct benchmarking and ongoing monitoring of competitors.
• Help set up and take part in UX quality assurance reviews.

User Research Intern

• Coordinating work with the point of contact in the UX Research team, the rest of the team, and stakeholders to drive and support research projects.
• Supporting the UX Research point of contact in scoping projects as requested (e.g., to determine project goals, methodologies, logistics, and timelines).
• Developing an understanding of the product, its context, and the research objectives.
• Coordinating with UX Research point of contact to manage and execute all phases of the research process, including creating materials, coordinating research operations, overseeing participant recruitment/survey distribution, scheduling and running research sessions (using interpretation support when appropriate) or data collection, and doing analysis and report-writing.
• Delivering comprehensive research results, translating findings into actionable insights that can inform product and decisions.
• Communicating research findings and recommendations to stakeholders in clear and compelling ways.

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