Director, UX Research

Collectors

Director, UX Research leading Customer Insights at Collectors to shape products for card collectors. Driving UX research strategy and mentoring the research team.

Posted 6/3/2026full-timeCalifornia, New Jersey • 🇺🇸 United StatesLead💰 $163,308 - $267,038 per yearWebsite

About the role

Key responsibilities & impact

Define and drive the UX research roadmap by identifying critical knowledge gaps and prioritizing work
Act as a senior partner to Marketing, Product, Design, and Engineering teams to drive decision making
Conduct and guide team members on the design and execution of various research methods
Mentor the user research team, set clear direction, and establish high research craft standards

Requirements

What you’ll need

7+ years of experience in user research, preferably with experience in consumer technology, collectibles, sports or fandom
2+ years of people management experience
A broad methodology range (qualitative and quantitative)
Track record of research that has moved the needle on real-world business outcomes
Ability to moderate interviews and conduct user research independently
Strong strategic thinking skills to translate ambiguous problem spaces into clear research questions
Excellent storytelling ability to communicate findings to various audiences

Benefits

Comp & perks

Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All salaried employees are eligible for flexible time-off
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

user researchqualitative researchquantitative researchresearch methodologydata analysisinterview moderationresearch executionUX research roadmapbusiness outcome measurement

Soft Skills

strategic thinkingstorytellingmentoringteam leadershipcommunicationdecision making