Therapist

• Following up with RBTs (Registered Behaviour Technicians) to confirm availability, schedules, and any updates that affect client sessions.
• Checking in with families and parents to provide scheduling updates, address concerns, and ensure their expectations are being met.
• Sourcing new RBT/ABA Therapist candidates through various channels to support the team’s ongoing staffing needs.
• Assisting with the pairing of RBTs/ABA Therapists to clients based on availability, location, and client needs.
• Maintaining accurate and up-to-date records of therapist and client statuses in the relevant systems.
• Flagging scheduling conflicts, staffing gaps, or unresponsive parties to the relevant coordinator in a timely manner.
• Drafting and sending professional written communications to both RBTs and families as required.
• Supporting the broader scheduling and staffing team with administrative tasks as needed.

Scheduling Support Coordinator – ABA Therapy, US Healthcare

• Serving as the first point of contact for families inquiring about or beginning ABA therapy services, delivering a warm, professional, and reassuring experience from the very first interaction.
• Guiding families through the full intake process, explaining each step clearly, answering questions, and ensuring they feel supported throughout.
• Collecting and following up on required intake documentation and paperwork, ensuring all forms are completed accurately and on time.
• Tracking the status of each family through the intake pipeline and proactively following up to keep the process moving without unnecessary delays.
• Responding promptly to incoming inquiries via phone and email, maintaining a high standard of responsiveness at all times.
• Accurately capturing and updating family and client information in the relevant systems (including CentralReach or similar platforms).
• Coordinating with internal teams (scheduling, clinical, and administrative) to ensure a smooth handover once intake is complete.
• Flagging any delays, incomplete documentation, or unresponsive families to the relevant team member in a timely manner.
• Maintaining consistency and attention to detail across a high volume of concurrent intake cases.

Intake Specialist – ABA Therapy, US Healthcare

• Serving as the dedicated point of contact for an ongoing portfolio of families receiving ABA therapy services, building trusted and consistent relationships over time.
• Proactively monitoring case progress and family satisfaction, identifying potential concerns or risks before they escalate.
• Handling difficult, emotional, or high-tension conversations with professionalism, empathy, and a solutions-focused approach.
• De-escalating frustrated or distressed families by actively listening, acknowledging concerns, and guiding conversations toward resolution.
• Identifying the root cause of family concerns and coordinating with internal clinical, scheduling, and administrative teams to resolve them effectively.
• Using case data and family feedback to track trends, flag recurring issues, and recommend improvements to the broader team.
• Following up consistently on open cases and outstanding concerns to ensure nothing is left unresolved.
• Documenting all case interactions, resolutions, and follow-up actions accurately in the relevant systems (including CentralReach or similar platforms).
• Communicating service updates, changes, or disruptions to families in a clear, empathetic, and timely manner.
• Collaborating closely with scheduling, intake, and clinical teams to ensure families receive a seamless, well-coordinated experience.

ABA Case Manager – ABA Therapy, US Healthcare

• Conducting onboarding meetings via Zoom or Teams with newly hired therapists.
• Guiding candidates through each stage of the onboarding process and identifying what still needs to be completed.
• Following up consistently to ensure candidates are progressing through their onboarding steps on time.
• Managing candidate statuses on a shared board and ensuring no one is stuck at a stage for too long.
• Completing and tracking tasks accurately within the company's systems (including ClickUp).
• Flagging candidates who are not engaging or progressing and following the relevant protocols.
• Coordinating with the staffing team once candidates reach the placement stage of onboarding.
• Handling approximately 30 onboarding candidates per month per state, with team support during high-volume periods.

Onboarding Coordinator – ABA Therapy, US Healthcare

• Monitoring and responding promptly to new candidate applications on Indeed
• Conducting screening and placement interviews for specific ABA therapy client cases
• Filling new cases within 24–48 hours of receipt
• Sending onboarding documentation to successful candidates and following up to ensure timely return
• Coordinating background checks and ensuring all compliance requirements are met
• Handing completed cases off to the onshore staffing department with all relevant information
• Proactively sourcing fresh candidates on LinkedIn to build and maintain a strong talent pipeline
• Maintaining accurate records across internal systems including ClickUp, Viventium, and Teams
• Communicating professionally and warmly with candidates throughout the full recruitment process

Recruiter, ABA Therapy, US Healthcare

• Schedule and coordinate 30, 60, and 90-day performance review meetings with RBTs
• Ensure all required evaluation forms (self-assessments and supervisor feedback) are completed prior to meetings
• Maintain an organized calendar and ensure evaluations are conducted on time
• Lead structured evaluation discussions in a professional and supportive manner
• Review and compare RBT self-assessments with BCBA supervisor feedback
• Identify and address any discrepancies in scoring or perception
• Guide constructive conversations around performance, strengths, and improvement areas
• Create a positive and encouraging environment during evaluations
• Ensure feedback is delivered in a clear, respectful, and constructive way
• Build rapport with RBTs to support open and honest communication
• Reinforce that evaluations are developmental and not punitive
• Accurately document evaluation outcomes and key discussion points
• Maintain organized digital records of all completed evaluations
• Track completion rates and follow up on outstanding evaluations

See all jobs on JobTailor

Scheduling Support Coordinator – ABA Therapy, US Healthcare

Intake Specialist – ABA Therapy, US Healthcare

ABA Case Manager – ABA Therapy, US Healthcare

Onboarding Coordinator – ABA Therapy, US Healthcare

Recruiter, ABA Therapy, US Healthcare

RBT Performance Evaluator – ABA Therapy, US Healthcare