Therapist

• Conduct remote physiotherapy assessments via video consultations.
• Assess and manage musculoskeletal pain, injuries and movement limitations.
• Develop personalised rehabilitation and self-management plans.
• Monitor client progress and adjust recommendations as required.
• Provide evidence-based guidance to support safe recovery and ongoing physical activity.
• Adapt training programmes to accommodate injuries, existing health conditions and physical limitations.
• Advise clients on mobility, movement quality and injury prevention strategies.
• Support clients in maintaining consistent progress while reducing the risk of further injury.
• Promote safe exercise practices and long-term physical wellbeing.
• Collaborate closely with health coaches, dietitians and mindset specialists.
• Provide practical advice to coaches on exercise modifications and safe programming.
• Support the wider team with guidance on movement, rehabilitation and load management.
• Contribute to delivering a consistent, client-centred experience.
• Recognise when clients require referral for in-person assessment or specialist medical care.
• Maintain accurate client records and clinical documentation.
• Deliver services in accordance with professional standards and best practice guidelines.
• Maintain confidentiality and uphold ethical practice at all times.

Fractional Physiotherapist

• Manage the day-to-day operations of multiple USA client accounts in the ABA Therapy Industry.
• Lead, coach and support remote agents to achieve performance, productivity and quality targets.
• Monitor attendance, adherence, productivity and KPIs, addressing performance concerns proactively.
• Conduct regular one-on-one coaching sessions and performance reviews with assigned agents.
• Build strong working relationships with assigned clients and serve as their primary operational contact.
• Respond to client enquiries, concerns and operational escalations promptly and professionally.
• Work closely with the Client Success Manager to ensure a consistent client experience.
• Analyse operational data and identify trends, risks and opportunities for improvement.
• Prepare and present weekly and monthly operational performance reports.
• Coordinate staffing, scheduling and resource planning to meet client requirements and service level agreements.
• Collaborate with Recruitment, HR, IT and Operations teams to ensure smooth onboarding and ongoing support for client accounts.
• Drive continuous improvement initiatives that enhance both client satisfaction and operational efficiency.

Client Account Manager, ABA Therapy Industry

• Submit and process billing claims for Medicaid and private insurance providers.
• Bill therapy session hours accurately through the **Waystar** clearinghouse.
• Investigate and resolve denied claims by identifying the reason for denial.
• Contact insurance companies to obtain claim information and resolve billing issues.
• Correct and resubmit denied claims in a timely manner.
• Assist with provider and company credentialing with insurance companies.
• Ensure clinicians remain credentialed with the appropriate insurance providers.
• Maintain accurate records and ensure compliance with billing procedures.

Billing Assistant – US Healthcare, ABA Therapy

• Monitoring and responding promptly to new candidate applications on Indeed
• Conducting screening and placement interviews for specific ABA therapy client cases
• Filling new cases within 24–48 hours of receipt
• Sending onboarding documentation to successful candidates and following up to ensure timely return
• Coordinating background checks and ensuring all compliance requirements are met
• Handing completed cases off to the onshore staffing department with all relevant information
• Proactively sourcing fresh candidates on LinkedIn to build and maintain a strong talent pipeline
• Maintaining accurate records across internal systems including ClickUp, Viventium, and Teams
• Communicating professionally and warmly with candidates throughout the full recruitment process

ABA Recruiter – ABA Therapy, US Healthcare

• Following up with RBTs (Registered Behaviour Technicians) to confirm availability, schedules, and any updates that affect client sessions.
• Checking in with families and parents to provide scheduling updates, address concerns, and ensure their expectations are being met.
• Sourcing new RBT/ABA Therapist candidates through various channels to support the team’s ongoing staffing needs.
• Assisting with the pairing of RBTs/ABA Therapists to clients based on availability, location, and client needs.
• Maintaining accurate and up-to-date records of therapist and client statuses in the relevant systems.
• Flagging scheduling conflicts, staffing gaps, or unresponsive parties to the relevant coordinator in a timely manner.
• Drafting and sending professional written communications to both RBTs and families as required.
• Supporting the broader scheduling and staffing team with administrative tasks as needed.

Scheduling Support Coordinator – ABA Therapy, US Healthcare

• Serving as the first point of contact for families inquiring about or beginning ABA therapy services, delivering a warm, professional, and reassuring experience from the very first interaction.
• Guiding families through the full intake process, explaining each step clearly, answering questions, and ensuring they feel supported throughout.
• Collecting and following up on required intake documentation and paperwork, ensuring all forms are completed accurately and on time.
• Tracking the status of each family through the intake pipeline and proactively following up to keep the process moving without unnecessary delays.
• Responding promptly to incoming inquiries via phone and email, maintaining a high standard of responsiveness at all times.
• Accurately capturing and updating family and client information in the relevant systems (including CentralReach or similar platforms).
• Coordinating with internal teams (scheduling, clinical, and administrative) to ensure a smooth handover once intake is complete.
• Flagging any delays, incomplete documentation, or unresponsive families to the relevant team member in a timely manner.
• Maintaining consistency and attention to detail across a high volume of concurrent intake cases.

Intake Specialist – ABA Therapy, US Healthcare

• Serving as the dedicated point of contact for an ongoing portfolio of families receiving ABA therapy services, building trusted and consistent relationships over time.
• Proactively monitoring case progress and family satisfaction, identifying potential concerns or risks before they escalate.
• Handling difficult, emotional, or high-tension conversations with professionalism, empathy, and a solutions-focused approach.
• De-escalating frustrated or distressed families by actively listening, acknowledging concerns, and guiding conversations toward resolution.
• Identifying the root cause of family concerns and coordinating with internal clinical, scheduling, and administrative teams to resolve them effectively.
• Using case data and family feedback to track trends, flag recurring issues, and recommend improvements to the broader team.
• Following up consistently on open cases and outstanding concerns to ensure nothing is left unresolved.
• Documenting all case interactions, resolutions, and follow-up actions accurately in the relevant systems (including CentralReach or similar platforms).
• Communicating service updates, changes, or disruptions to families in a clear, empathetic, and timely manner.
• Collaborating closely with scheduling, intake, and clinical teams to ensure families receive a seamless, well-coordinated experience.

ABA Case Manager – ABA Therapy, US Healthcare

• Conducting onboarding meetings via Zoom or Teams with newly hired therapists.
• Guiding candidates through each stage of the onboarding process and identifying what still needs to be completed.
• Following up consistently to ensure candidates are progressing through their onboarding steps on time.
• Managing candidate statuses on a shared board and ensuring no one is stuck at a stage for too long.
• Completing and tracking tasks accurately within the company's systems (including ClickUp).
• Flagging candidates who are not engaging or progressing and following the relevant protocols.
• Coordinating with the staffing team once candidates reach the placement stage of onboarding.
• Handling approximately 30 onboarding candidates per month per state, with team support during high-volume periods.

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