Intake Specialist – ABA Therapy, US Healthcare

iSTA Solutions

Intake Specialist for ABA therapy serving as the first point of contact for families. Guiding families through the intake process with warmth and professionalism.

Posted 6/3/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serving as the first point of contact for families inquiring about or beginning ABA therapy services, delivering a warm, professional, and reassuring experience from the very first interaction.
Guiding families through the full intake process, explaining each step clearly, answering questions, and ensuring they feel supported throughout.
Collecting and following up on required intake documentation and paperwork, ensuring all forms are completed accurately and on time.
Tracking the status of each family through the intake pipeline and proactively following up to keep the process moving without unnecessary delays.
Responding promptly to incoming inquiries via phone and email, maintaining a high standard of responsiveness at all times.
Accurately capturing and updating family and client information in the relevant systems (including CentralReach or similar platforms).
Coordinating with internal teams (scheduling, clinical, and administrative) to ensure a smooth handover once intake is complete.
Flagging any delays, incomplete documentation, or unresponsive families to the relevant team member in a timely manner.
Maintaining consistency and attention to detail across a high volume of concurrent intake cases.

Requirements

What you’ll need

Excellent English verbal communication skills with a warm, professional, and empathetic phone manner — you need to be comfortable speaking with families going through a significant process.
Strong written communication skills, with the ability to craft clear, professional, and compassionate emails and messages.
Highly organised with the ability to manage multiple intake cases simultaneously without losing track of details or deadlines.
A strong sense of urgency and responsiveness — you understand that speed matters and act accordingly.
Prior experience in a customer-facing, intake, patient coordination, or administrative support role is preferred.
Experience with CentralReach, ClickUp, or similar practice management or CRM platforms is an advantage.
Familiarity with the ABA therapy space or a background in healthcare, disability services, or education is a plus.
Self-motivated and process-oriented — you follow through consistently and don’t need to be reminded to take the next step.
Comfortable with repetitive, process-driven work and able to maintain high standards of quality and accuracy throughout.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account iSTA Solutions Website LinkedIn All Job Openings 1001 - 5000 employees 🤝 B2B ⚕️ Healthcare Insurance ☁️ SaaS B2B
Healthcare Insurance
SaaS iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity. Intake Specialist – ABA Therapy, US Healthcare 🔥 9 minutes ago 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 😶‍🌫️ Therapist Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serving as the first point of contact for families inquiring about or beginning ABA therapy services, delivering a warm, professional, and reassuring experience from the very first interaction.
Guiding families through the full intake process, explaining each step clearly, answering questions, and ensuring they feel supported throughout.
Collecting and following up on required intake documentation and paperwork, ensuring all forms are completed accurately and on time.
Tracking the status of each family through the intake pipeline and proactively following up to keep the process moving without unnecessary delays.
Responding promptly to incoming inquiries via phone and email, maintaining a high standard of responsiveness at all times.
Accurately capturing and updating family and client information in the relevant systems (including CentralReach or similar platforms).
Coordinating with internal teams (scheduling, clinical, and administrative) to ensure a smooth handover once intake is complete.
Flagging any delays, incomplete documentation, or unresponsive families to the relevant team member in a timely manner.
Maintaining consistency and attention to detail across a high volume of concurrent intake cases. 🎯 Requirements
Excellent English verbal communication skills with a warm, professional, and empathetic phone manner — you need to be comfortable speaking with families going through a significant process.
Strong written communication skills, with the ability to craft clear, professional, and compassionate emails and messages.
Highly organised with the ability to manage multiple intake cases simultaneously without losing track of details or deadlines.
A strong sense of urgency and responsiveness — you understand that speed matters and act accordingly.
Prior experience in a customer-facing, intake, patient coordination, or administrative support role is preferred.
Experience with CentralReach, ClickUp, or similar practice management or CRM platforms is an advantage.
Familiarity with the ABA therapy space or a background in healthcare, disability services, or education is a plus.
Self-motivated and process-oriented — you follow through consistently and don’t need to be reminded to take the next step.
Comfortable with repetitive, process-driven work and able to maintain high standards of quality and accuracy throughout. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Intake Specialist – ABA Therapy 🕒 February 25 ReWorks Solutions 201 - 500 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Intake Specialist providing ABA therapy support for families of autistic children. Responding to inquiries, guiding onboarding, and collaborating with clinical teams. 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 😶‍🌫️ Therapist View More Therapist Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

verbal communicationwritten communicationempathyorganizationattention to detailresponsivenesscustomer serviceself-motivationprocess orientationquality assurance