ABA Case Manager – ABA Therapy, US Healthcare

iSTA Solutions

ABA Case Manager for fast-growing US-based ABA therapy company. Supporting families navigating emotional challenges during therapy with proactive case management and relationship-building.

Posted 6/3/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serving as the dedicated point of contact for an ongoing portfolio of families receiving ABA therapy services, building trusted and consistent relationships over time.
Proactively monitoring case progress and family satisfaction, identifying potential concerns or risks before they escalate.
Handling difficult, emotional, or high-tension conversations with professionalism, empathy, and a solutions-focused approach.
De-escalating frustrated or distressed families by actively listening, acknowledging concerns, and guiding conversations toward resolution.
Identifying the root cause of family concerns and coordinating with internal clinical, scheduling, and administrative teams to resolve them effectively.
Using case data and family feedback to track trends, flag recurring issues, and recommend improvements to the broader team.
Following up consistently on open cases and outstanding concerns to ensure nothing is left unresolved.
Documenting all case interactions, resolutions, and follow-up actions accurately in the relevant systems (including CentralReach or similar platforms).
Communicating service updates, changes, or disruptions to families in a clear, empathetic, and timely manner.
Collaborating closely with scheduling, intake, and clinical teams to ensure families receive a seamless, well-coordinated experience.

Requirements

What you’ll need

Demonstrated experience in a **case management, customer success, patient relations, or complaint resolution role** — **experience handling escalations is essential.**
Exceptional **English verbal communication skills** with the ability to remain calm, empathetic, and clear during emotionally charged or confrontational conversations.
**Strong written communication skills**, capable of composing professional, compassionate, and solution-oriented correspondence.
Proven ability to **de-escalate tense situations and steer difficult conversations** toward a constructive outcome.
**Critical thinking and sound judgment** — you assess each situation on its merits and respond appropriately rather than applying a one-size-fits-all approach.
Comfortable using data and case information to **proactively identify risks and improve family outcomes.**
Highly organised with the ability to **manage a portfolio of active cases simultaneously** without losing track of follow-ups or commitments.
Experience with **CentralReach, ClickUp, or similar CRM** or practice management platforms is an advantage.
A background in **healthcare, disability services, mental health, social work, or the ABA therapy space** is strongly preferred.
**Self-driven, accountable, and emotionally resilient **— you take ownership of your cases and don’t shy away from hard conversations.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account iSTA Solutions Website LinkedIn All Job Openings 1001 - 5000 employees 🤝 B2B ⚕️ Healthcare Insurance ☁️ SaaS B2B
Healthcare Insurance
SaaS iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity. ABA Case Manager – ABA Therapy, US Healthcare Job not on LinkedIn 🔥 9 minutes ago 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 😶‍🌫️ Therapist Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serving as the dedicated point of contact for an ongoing portfolio of families receiving ABA therapy services, building trusted and consistent relationships over time.
Proactively monitoring case progress and family satisfaction, identifying potential concerns or risks before they escalate.
Handling difficult, emotional, or high-tension conversations with professionalism, empathy, and a solutions-focused approach.
De-escalating frustrated or distressed families by actively listening, acknowledging concerns, and guiding conversations toward resolution.
Identifying the root cause of family concerns and coordinating with internal clinical, scheduling, and administrative teams to resolve them effectively.
Using case data and family feedback to track trends, flag recurring issues, and recommend improvements to the broader team.
Following up consistently on open cases and outstanding concerns to ensure nothing is left unresolved.
Documenting all case interactions, resolutions, and follow-up actions accurately in the relevant systems (including CentralReach or similar platforms).
Communicating service updates, changes, or disruptions to families in a clear, empathetic, and timely manner.
Collaborating closely with scheduling, intake, and clinical teams to ensure families receive a seamless, well-coordinated experience. 🎯 Requirements
Demonstrated experience in a **case management, customer success, patient relations, or complaint resolution role** — **experience handling escalations is essential.**
Exceptional **English verbal communication skills** with the ability to remain calm, empathetic, and clear during emotionally charged or confrontational conversations.
**Strong written communication skills**, capable of composing professional, compassionate, and solution-oriented correspondence.
Proven ability to **de-escalate tense situations and steer difficult conversations** toward a constructive outcome.
**Critical thinking and sound judgment** — you assess each situation on its merits and respond appropriately rather than applying a one-size-fits-all approach.
Comfortable using data and case information to **proactively identify risks and improve family outcomes.**
Highly organised with the ability to **manage a portfolio of active cases simultaneously** without losing track of follow-ups or commitments.
Experience with **CentralReach, ClickUp, or similar CRM** or practice management platforms is an advantage.
A background in **healthcare, disability services, mental health, social work, or the ABA therapy space** is strongly preferred.
**Self-driven, accountable, and emotionally resilient **— you take ownership of your cases and don’t shy away from hard conversations. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Intake Specialist – ABA Therapy 🕒 February 25 ReWorks Solutions 201 - 500 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Intake Specialist providing ABA therapy support for families of autistic children. Responding to inquiries, guiding onboarding, and collaborating with clinical teams. 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 😶‍🌫️ Therapist View More Therapist Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

case managementcustomer successcomplaint resolutionescalation handlingcritical thinkingdata analysisrisk identificationportfolio management

Soft Skills

verbal communicationwritten communicationempathyde-escalationsound judgmentorganizationself-drivenaccountabilityemotional resilience