Technical Project Manager

• Oversees various system projects and/or programs of a highly complex nature
• Assembles and leads project team
• Identifies appropriate resources needed and develops schedules
• Manages stakeholder partnerships and mitigates risks
• Familiar with the system scope and project objectives
• Coordinates the activities of the team
• Oversees the interdependencies and integration of interrelated projects
• Sets strategies and leads program execution to deliver longer term business value

IT Project Manager

• Develop and maintain detailed project plans, schedules, budgets, and resource allocations
• Define project scope, objectives, and system requirements aligned with business goals
• Lead end-to-end project execution and provide technical guidance to teams
• Oversee project staff activities to ensure adherence to standards and deliverables
• Prepare and review system specifications for development and integration
• Develop and manage testing and implementation strategies for system delivery
• Conduct regular project status meetings and provide updates to stakeholders
• Facilitate project execution using Agile, Scrum, and Waterfall methodologies
• Ensure proper documentation of all project phases and deliverables
• Provide mentorship and leadership to project team members

• Own end-to-end project delivery across the SaaS Operations portfolio, managing scope, schedule, risk, and stakeholder communication across multiple concurrent initiatives
• Partner with CloudOps, Infrastructure, SRE, Solution Architecture, Security and Service Management leads to drive execution, surface blockers, and maintain delivery momentum
• Develop and maintain core project artifacts including charters, RACI matrices, RAID logs, dependency maps, and integrated project schedules
• Manage project intake and change requests through our Portfolio governance process, enforcing proper scoping and approvals before development/execution begins
• Produce status reporting for portfolio and stakeholders with clear, concise, audience-appropriate communication
• Assist in program-level planning and execution for our Data Center Exit program
• Drive requirements gathering sessions with technical leads and translate inputs into structured, actionable and traceable requirements
• Continuously help improve our TPO processes, templates, and tooling to increase team efficiency and mature the governance process across the program portfolio.

• Perform requirements gathering necessary to design and build complex Public Safety & Emergency Management systems of enterprise monitoring system for related projects.
• Manage the design of the Enterprise Monitoring Solution meeting Public Safety & Emergency Management needs related to monitoring and alerting requirements.
• Develop and design VISIO or CAD type engineering drawings, bill of materials and technical specifications.
• Plan and coordinate the design of system hardware and software for monitoring systems.
• Manage validation of systems for functionality, performance, fault tolerance and operational readiness.
• Coordinate technical specifications and bill of materials discussions.
• Provide oversight of IT consultants and staff; manage vendor relationships.
• Ensure adherence to PMO methodology and development standards.
• Engage in PMO functions including budget monitoring, communication plans, and risk management.
• Review project artifacts including requirements, UX design, architecture, testing and implementation documentation.
• Manage training plans and future support needs.
• Manage project closeout and knowledge transfer.
• Support process improvement aligned with PMBOK and PSEM methodologies.
• Report project status to senior management and stakeholders.
• Support PMO functions including change requests, scheduling and reporting.
• Address client concerns and manage risks and issues.
• Manage special projects and initiatives.

PSEM Technical Project Manager

• Develop and manage project plans, charters, schedules, and deliverables across multiple concurrent initiatives
• Evaluate and communicate trade-offs across scope, cost, schedule, risk, and stakeholder value to support prioritization decisions
• Lead cross-functional project teams from initiation through closure, providing direction, coaching, and accountability
• Facilitate discovery, design sessions, and stage-gate reviews, including go/no-go decisions and key project checkpoints
• Define and align on success metrics, KPIs, and acceptance criteria with business sponsors
• Ensure adherence to PMO standards, SDLC requirements, and applicable regulatory and compliance guidelines
• Deliver clear, consistent project reporting to stakeholders, sponsors, and executive leadership
• Manage and coordinate technical deliverables, including system integrations, data flows, and API requirements
• Partner with Engineering, Compliance, Operations, and vendors to manage dependencies, integrations, testing, and deployment readiness
• Track project financials, including budgets, resource allocations, and forecasts; escalate variances with recommended actions
• Validate project outcomes against business case objectives, ROI targets, and defined success criteria
• Drive continuous improvement through process optimization and implementation of Lean or Six Sigma methodologies
• Ensure effective transition to business-as-usual operations, including documentation, training, and support readiness

Senior Technical Project Manager

• Direct activities of the project team’s execution with a focus on efficiency, quality, and visibility.
• Create and manage leadership visibility aspects of projects such as reporting on budget revisions and project timelines.
• Coordinate project material availability, consumption, and reporting.
• Review new and existing processes for improvement opportunities.
• Anticipate and review resource constraints and demands associated with project execution.
• Serve as point of escalation for all project prioritization and issues.

• Own projects end-to-end — from scoping and planning through to technical handover and production sign-off.
• Oversee the adaptation of our platform for particular customer needs and requirements.
• Monitor customer expectations and fulfill them.
• Ensure stable and constant delivery of client-requested features, from release planning to managing feature dependencies and the product lifecycle.
• Understand the effort required for product development, including team roles and the stages of their involvement.
• Ensure alignment of product with customer requirements.
• Provide regular project status updates to clients to maintain transparency.
• Oversee project scope, allocate resources efficiently, and ensure budget adherence for optimal performance.
• Maintain high-quality standards through thorough testing before product releases.
• Set key product metrics and monitor achievements, adjusting goals based on performance feedback.

Technical Project Manager – Voice AI

• Lead the development of project plans, timelines, and budgets in collaboration with stakeholders, ensuring alignment with client objectives and business requirements
• Own end-to-end delivery from kickoff through deployment, ensuring predictable outcomes. Build and manage integrated, dependency-driven project plans with clear critical path, ownership, and milestones.
• Monitor project progress and proactively identify risks in advance and drive mitigation actions to maintain schedule, scope, and budget alignment.
• Manage project financials and scope with discipline, including tracking against budget, identifying variances, and driving structured change control. Ensure all scope changes are documented, approved, and aligned to business and contractual expectations. Make informed tradeoff recommendations for balancing timeline, cost, and feature delivery.
• Proactively manage stakeholder expectations and influence outcomes across Client Services, Product, and Technology.
• Serve as a primary point of contact for clients, establishing and maintaining strong relationships to understand their needs, expectations, and concerns.
• Communicate effectively with internal and external stakeholders, providing regular updates on project status, risks, and issues.
• Lead decision-oriented stakeholder forums that drive alignment and assign clear accountability. Translate complex delivery details into concise, executive-ready narratives, including risks, tradeoffs, and required decisions.
• Lead cross-functional project teams, providing direction, guidance, and support to team members throughout the project lifecycle.
• Foster a collaborative team environment, promoting communication, teamwork, and accountability to achieve project goals.
• Coach and mentor junior project managers and team members, fostering their professional growth and development
• Ensure the quality of project deliverables meets or exceeds client expectations and industry standards.
• Proactively identify and assess project risks and issues, developing and implementing risk mitigation and contingency plans as needed.
• Conduct regular project reviews and audits to monitor compliance with project management processes and best practices.
• Identify opportunities for process improvements and efficiency gains within the project management office.
• Lead lessons learned sessions at the conclusion of projects to capture key insights and best practices for future initiatives.
• Contribute to the development and refinement of project management methodologies, tools, and templates.

• Own end-to-end delivery of assigned technical projects, including data center consolidations and site exits, voice network unification, platform decommissioning, and prepaid and one-off billing integration changes.
• Break each project down to the task level with clear owners, dependencies, milestones, and acceptance criteria.
• Coordinate service orders with internal engineering teams and follow up to closure.
• Escalate to carriers and third parties when delivery commitments are at risk.
• Ensure data center staff and field teams are aligned and following established internal processes and procedures.
• Apply structured project management practices – schedules, status reporting, change control, RAID logs.
• Act as the primary point of accountability for project status, risks, blockers, and issue resolution.
• Coordinate across Network Engineering, Operations, IT, Product, and external partners (carriers, colocation providers, HW and SW vendors).
• Work alongside existing project managers focused on voice migration and billing quick-hits.
• Interface with vendors and suppliers to align project execution with the overall consolidation program.
• Coordinate with Finance on project budgets, forecasts, and actuals.
• Maintain sufficient financial literacy to challenge cost items and to validate that claimed savings are genuinely attributable to a given project.
• Track avoided spend and tech-debt avoidance as part of overall program success, in partnership with Finance owners.
• Flag scope or schedule changes that have budget implications before they are committed.
• Identify and mitigate risks associated with network migrations, service continuity, and customer impact.
• Ensure each cutover is supported by runbooks, rollback plans, and readiness checks.
• Maintain documentation suitable for internal audit and compliance review.
• Produce concise, accurate project status reports, dashboards, and action trackers.
• Deliver clear updates to engineering leadership and, when needed, to executive stakeholders.
• Translate technical detail into business relevant updates without losing accuracy.

Senior Technical Project Manager, Telecom

• Oversees the analysis, design, construction administration, and preparation of technical reports, plans, and specifications for various water/wastewater treatment, reuse and resource recovery facility projects
• Must have proven skills in managing complex, multi-discipline treatment plant projects and teams
• Must have a mix of technical experience including but not limited to water and wastewater process design, an understanding of treatment plant civil/structural/mechanical/electrical design, treatment process studies, and construction contract administration and management
• Must have a demonstrated ability to work in a team as well as independently
• Must have a proven ability to build and maintain trusted advisor relationships with clients, both internal and external, as well as representatives of local, state and federal regulatory and resource agencies

Engineering Project Manager – Treatment

• Lead highly complex, cross‑functional IT initiatives with multiple workstreams and significant business impact.
• Manage concurrent initiatives with broad scope, complex dependencies, and enterprise‑level visibility.
• Own end‑to‑end delivery accountability for scope, schedule, cost, risk, quality, and outcomes across initiatives typically ranging from $1M–$10M.
• Translate business objectives into actionable technology delivery plans, coordinating architecture, engineering, infrastructure, data, security, and vendor teams.
• Select and apply Agile, Waterfall, or hybrid delivery approaches aligned to initiative complexity, risk, and organizational readiness.
• Serve as the strategic delivery partner for Managing Directors and senior technology leadership.
• Lead executive‑level governance forums, steering committees, and status reviews for initiatives with high organizational impact and risk exposure.
• Proactively manage inter‑project and inter‑portfolio dependencies, escalations, and delivery trade‑offs.
• Communicate with clarity and authority, framing technical progress, risks, and decisions in business terms.
• Coordinate delivery across teams of 15–50+ resources, including internal staff, contractors, and external partners.
• Manage vendor performance, delivery quality, and contractual expectations.
• Ensure alignment with enterprise architecture, security, and operational standards.
• Balance transformation delivery with production stability and operational risk management.
• Operate effectively in ambiguous, fast-evolving environments, bringing structure, clarity, and momentum to complex delivery challenges.
• Own financial management ensuring investments align to ROI, business outcomes, and strategic priorities for large‑scale technology initiatives, including forecasting, tracking, and variance management within $1M–$10M budgets.
• Identify, assess, and mitigate delivery risks across multi‑vendor, multi‑team environments.
• Develop mitigation and contingency plans before risks materially impact delivery, cost, or business outcomes.
• Ensure delivery decisions protect business value, compliance, and return on investment.
• Set expectations and model behaviors for senior‑level project management excellence.
• Mentor and support less‑senior project managers through guidance on complex delivery scenarios, risk management, and stakeholder engagement.
• Contribute to the evolution of delivery standards, governance models, and portfolio reporting across Retail Technology.

Senior IT Project Manager

• Oversee various system projects and/or programs of a highly complex nature.
• Lead end-to-end project management for initiatives related to workflow automation and storage systems.
• Define project scope, objectives, and deliverables in collaboration with stakeholders and technical teams.
• Develop detailed project plans, schedules, and budgets; monitor progress and adjust as necessary.
• Identify and manage project risks, issues, and dependencies.
• Ensure project deliverables meet quality standards and comply with security, privacy, and regulatory requirements.

• The Permit Project Manager is responsible for partnering with the OSP permitting team to prioritize activities and manage permit requirements.
• Coordinate with the Permitting Team to complete a variety of tasks, including completion of permitting with federal, state and local agencies, review of necessary project reports and materials.
• Daily routine interaction with various agencies to aid Permitting Team to obtain approvals, submit permit applications and prepare responses in a timely manner.
• Routine interaction with internal departments to build relationships, build business cohesion and help internal clients to expand Metronet services in the market.
• Manage work within defined scheduled expectations, remove roadblocks and use analytics to anticipate and avoid future roadblocks and keep projects on schedule.
• Apply technical and creative solutions to aid in completion of permitting acquisitions.
• Advise Permitting Team and OSP Construction with appropriate strategies to obtain permits and maintain compliance with regulations and permit conditions to adhere to schedule.
• Provide guidance with internal resources to assure pole applications are submitted in order and on time to meet the project schedule.
• Ensure timely completion of assigned deliverables, assemble, submit, and track progress of permit applications and notify management of delays with actionable solutions.
• Document and coordinate with Permit Team to ensure permit submittals are in line with the field’s construction schedule.
• Monitor/track permit packages via online systems, email, or in person as necessary to meet local requirements, adjust and report when situations arise.
• Monitor projects and effectively communicates the status of each permit. Up to 25% travel may be required as necessary and required by project or construction commitments.

Permit Project Manager

• Lead large-scale, complex IT projects and multi-workstream programs with cross-functional dependencies.
• Develop and manage detailed schedules, scope, budgets, risks, and interdependencies.
• Proactively identify delivery risks, drive mitigation strategies, and escalate when necessary.
• Ensure adherence to standard project management methodologies (Waterfall, Agile, Hybrid).
• Serve as a primary point of contact for project executives, business owners, and technical leaders.
• Deliver clear, concise, and executive‑ready updates on health, milestones, risks, and decisions.
• Facilitate steering committee and governance meetings for assigned initiatives.
• Coordinate across multiple teams to manage cross‑project dependencies and readiness checkpoints.

• Lead the end-to-end management of assigned IT projects in accordance with the State of Florida Project Management and IT Governance Framework.
• Develop and maintain project plans, schedules, resource allocations, risk registers, and budget forecasts.
• Serve as the primary point of contact for agency leadership, project sponsors, stakeholders, and vendors.
• Facilitate requirements gathering sessions with business and technical teams, ensuring clear documentation and sign-off.
• Coordinate and monitor vendor performance, contract compliance, and deliverable acceptance.
• Conduct regular project status meetings, prepare progress reports, and present updates to executive stakeholders and oversight committees.
• Proactively identify and mitigate project risks, issues, and dependencies.
• Ensure adherence to state cybersecurity standards, data governance policies, and accessibility requirements.
• Manage project change requests through formal change control processes.
• Oversee UAT (User Acceptance Testing) coordination, defect triage, and resolution tracking.
• Ensure project documentation is complete, accurate, and in compliance with state archival and audit requirements.
• Support post-implementation review and transition to operations.

• Lead end-to-end project delivery, ensuring alignment with scope, schedule, budget, and quality goals
• Drive project planning, execution, and tracking, including milestones, deliverables, and dependencies
• Collaborate with cross-functional teams (Engineering, QA, DevOps, Business) to ensure seamless delivery
• Build strong understanding of networking applications, including technical architecture and business drivers
• Manage stakeholder communication, including client interactions, status reporting, and escalation management
• Conduct weekly governance and stakeholder meetings and drive closure of action items
• Own project reporting (RAG status, burndown charts, KPIs, dashboards)
• Ensure adherence to Definition of Done (DoD) and quality standards
• Oversee resource planning, allocation, and utilization, including timesheet tracking
• Drive continuous improvement initiatives across delivery processes and standards
• Lead Agile ceremonies and act as a Scrum Master when required
• Manage multiple projects/workstreams simultaneously with strong prioritization
• Ensure delivery aligns with Statement of Work (SOW) and client expectations
• Facilitate innovation discussions (Agile transformation, Design Thinking, Cloud adoption)

• Led delivery of AI-powered applications leveraging Azure AI Foundry
• Managed end-to-end project lifecycle: requirements, architecture alignment, sprint execution, testing, and deployment
• Directed Azure DevOps implementation, including backlog structuring, sprint planning, and CI/CD pipeline orchestration
• Coordinated cross-functional teams to deliver solutions on time and within budget
• Designed and executed AI adoption strategies
• Implemented change management processes to maximize user adoption

• As a PMO representative, oversee multiple projects within a program or functional area to ensure cohesive delivery aligned with organizational goals.
• Manage project governance, reporting, and performance metrics.
• Lead project planning, budgeting, and resource allocation.
• Identify dependencies and manage risks across projects.
• Engage senior stakeholders and facilitate cross-functional collaboration.
• Drive continuous improvement and implement industry standards.
• Participate in the exchange of ideas and information within the PMO, IT department, and with others to ensure that best practices are shared throughout the organization.
• Ensure 100% adherence to all IT and organizational policy, processes, and procedures.
• Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively, making customer concerns a priority.

• Oversee and manage changes to project scope, schedule, and costs, ensuring timely delivery of projects within defined scope and budget.
• Analyze the data input to create accurate internal and external reporting and forecasting for all stakeholders.
• Track project performance, specifically to analyze the successful completion of short and long-term goals.
• Clarify and develop project scope, detailed work plans, schedules, objectives, estimates coordinates activities of the project team, identifying resources and implementation strategy.
• Collaborate across multiple functions to ensure adherence to quality standards and internal processes, review project deliverables, and drive the achievement of required project results.
• Provide overall direction and technical or analytical guidance to project and program teams, often spanning multiple organizations, markets, and external suppliers/vendors.
• Direct experience leading new fiber deployment and/or expansion initiatives.
• Oversee general contractor deliverables, closely monitor progress, and proactively identify risks to ensure alignment with the market build plan.
• Lead project status meetings, prepare project reports, and oversee tracking and analysis, including the management of project interdependencies.
• Ensure timely completion of milestones as outlined in the contract and facilitate prompt billing.
• Create and maintain comprehensive project documentation.
• Identifies, recommends and takes action to drive the analysis, solutions resolution to all issues/roadblocks in a timely fashion.

OSP Engineering Project Manager

• Own end-to-end delivery of a multi-year legacy platform modernization program
• Define and maintain a master program roadmap
• Establish and operate a structured program cadence
• Drive release and deployment planning in coordination with engineering leads
• Facilitate alignment across three engineering workstream leads

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