Technical Product Manager

• Lead the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members
• Collaborate with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers' (internal/external) experience with market offerings
• Design and drive implementation of multi-platform technology and digital solutions
• Optimize and improve existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs)
• Employ User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market
• Develop the product strategy, vision, and goals and justify decision-making related to the balance and mix of innovation types and investments for Digital and Technology products of complex and significant scope

Digital Technical Product Manager – Lead

• Lead system engineering teams that deliver secure, scalable, and member-focused technology solutions in support of Consumer Lending products and services.
• Own and drive the technology product roadmap, align engineering execution with business and product priorities.
• Partner closely with Consumer Lending Business stakeholders, Product Owners, Enterprise Technology Services teams, architecture, vendors, and delivery partners.
• Accountable for end-to-end solution delivery, including design, build, test, deployment, production support, service governance, and continuous improvement.
• Serve as a technical product leader and subject matter expert for assigned Consumer Lending capabilities, ensuring delivery aligns with Navy Federal’s member, employee, operational, risk, compliance, and enterprise architecture needs.

Manager I, Technical Product Management

• Help application development teams understand and prioritize needs related to shared platform and infrastructure capabilities
• Structure incoming requests into clear problems, requirements, backlog items, decisions, and follow-up actions
• Partner with technical leads to translate DevSecOps, infrastructure, reliability, operational readiness, and security/compliance work into product outcomes and stakeholder-facing artifacts
• Help balance urgent team-specific support requests with investments in reusable patterns, standards, documentation, automation, and shared services
• Support roadmap, backlog, intake, prioritization, documentation, and communication practices for shared platform services
• Facilitate alignment across project, application development teams, Nava, partner contractors, delivery leadership, and technical stakeholders
• Help make platform value visible through clear service definitions, adoption signals, operational metrics, risk summaries, and stakeholder updates
• Support transition, onboarding, knowledge transfer, and operational-readiness artifacts as platform services evolve

Technical Product Manager – Platforms, AI

• Manage the product roadmap for identified areas by defining and delivering the next generation of insurance services.
• Develop innovative product solutions and execute strategic go-to-market plans.
• Cultivate essential business relationships to seize market opportunities.
• Provide mentorship to junior product managers.
• Nurture vendor relationships and foster cross-domain collaboration.
• Ensure that product direction aligns seamlessly with organizational objectives.
• Regularly update stakeholders and customers on the roadmap and product status.
• Utilize data, usability studies, research, and market analysis to inform product strategies.
• Establish and track key metrics for product success.
• Work efficiently with the engineering team to deliver key product features and manage delivery risks.

Senior Technical Product Manager – AIS

• Conduct comprehensive user and market research to guide product strategy, translating insights into features and actionable roadmaps
• Evaluate and prioritize opportunities based on business impact, technical complexity, and resource availability, helping prioritize work against larger project and business goals
• Drive the strategy, discovery, and implementation of initiatives involving complex system integrations, improvements, and customer-facing features
• Manages the site search strategy, including relevance tuning, ranking signal prioritization, synonym and query understanding, faceted navigation, autocomplete, and zero-results recovery
• Manages category navigation and browse taxonomy to ensure the information architecture facilitates easy customer navigation and effective search engine discovery across thousands of product SKUs
• Lead the CX platform strategy by assessing, choosing, and refining the technology stack that supports acquisition, personalization, analytics integrations, and CRM data flows
• Own the product backlog: create detailed, technically sound user stories, acceptance criteria, and technical documentation within JIRA and Confluence
• Facilitate Agile ceremonies such as backlog grooming, sprint planning, and sprint reviews, ensuring the team delivers high-quality solutions on time
• Actively manage timelines and deliverables, focusing on interactions within and across departments; collaborate with key stakeholders to ensure deadlines are met
• Collaborate closely with developers to define technical requirements, ensuring feasibility and alignment with business objectives
• Act as a translator between business and technical stakeholders, clarifying business needs while advocating for technical best practices
• Lead UAT planning and execution to ensure product quality across projects and releases
• Support end-to-end testing, QA, and validation for technical implementations and system integrations
• Establish metrics for key projects and ensure monitoring plans support business goals; analyze product performance and resolve technical issues post-launch
• Effectively communicate complex insights and outcomes to stakeholders at all levels of the organization
• Identify and communicate problems affecting the team, and proactively propose and implement solutions

• As part of the Innovation team, ideate and evaluate technology, industrial/physical automation, and AI opportunities in helping our Biomedical Services mission area delivery.
• Document the business cases that can be used to initiate technology and AI projects.
• Drive rapid experimentation by quickly translating ideas into user stories, UX mockups, and functional prototypes to validate desirability, feasibility, and user desirability in our Biomedical Services Test Kitchen.
• Partner closely with engineers and stakeholders to keep prototypes moving from concept to working demo—removing blockers and ensuring clear next actions.
• Help maintain a roadmap of all active projects with high-level timelines tracking project/portfolio performance metrics to monitor business value over time.
• Work closely with clients to analyze the current and future direction of technology and data science to meet business goals.
• Investigate complex operations-related problems/inquiries and recommend, facilitate and coordinate solutions.
• Prepare communications and make presentations related to your work.
• Facilitate problem resolution between IT and the business, as needed.
• Log bugs and work with the developers for resolving the issues.
• Drive user testing with field resources to check if the product works as desired from user point of view.

Associate Technical Product Manager

• Define and drive the technical product strategy and roadmap aligned with business objectives
• Own end-to-end delivery of complex, solution-level, platform-level, or infrastructure products
• Translate business requirements into scalable technical solutions and engineering deliverables
• Partner closely with Engineering and Architecture to design resilient, scalable systems
• Drive prioritization of initiatives based on impact, feasibility, and strategic alignment
• Act as a bridge between business, product, and engineering teams
• Oversee the entire product lifecycle from ideation through launch and iteration
• Establish KPIs, monitor performance, and enable data-driven decision making
• Lead and mentor a team of TPMs, fostering a culture of ownership and innovation
• Drive execution excellence in an Agile delivery environment

Senior Technical Product Manager

• Lead the evolution of a critical framework that determines the "next best action" for experiences that serve millions of customers and thousands of customer service agents
• Collaborate with tech teams to build comprehensive acceptance criteria
• Own and prioritize feature development roadmaps
• Conduct research and develop features utilizing new and evolving technology
• Articulate a succinct product roadmap to deliver business value and share with stakeholders

Senior Associate, Product Management – Dynamic Experiences Technical Product Manager

• Develop and communicate a risk-based and data-driven strategy and outcome-driven roadmaps for enterprise security services, solutions, and capabilities, in partnership with engineering and operations partners, customers, and other stakeholders
• Create operational and technical solutioning options and provide recommendations based on threat, risk, desirability, feasibility, and viability
• Keep abreast of advances in industry to assess and address the threat landscape, contextualize risk, and secure product development ecosystems
• Advise executive decision makers based on business and technology risk grounded in threat
• Facilitate build vs. buy decisions to identify optimal strategies for addressing business and technology risks
• Develop and lead RFI/RFPs to assess the market and/or procure effective cyber solutions
• Maintain technical and risk credibility with your own team and with partners across the enterprise
• Maintain close ties to various stakeholders, developers, and engineers across the company, ensuring the services we create meet their needs as products evolve
• Iterate quickly and see the products through to production and scale
• Establish product value propositions, metrics, and key indicators
• Recruit, motivate, mentor, and lead those around you to be their best

Senior Lead Technical Product Manager – Cyber

• Owned roadmap execution for core capabilities across our Data Platform & Insights products and Forms initiative
• Partnered closely with engineering teams to define scalable platform functionality, APIs, integrations, and data workflows
• Collaborated with customers and internal stakeholders to understand reporting, analytics, and operational workflow needs across public safety agencies
• Worked on new configurable forms and workflow experiences that improve data collection and operational efficiency
• Prioritized and refined product requirements and backlog items based on customer feedback, technical constraints, and business priorities
• Collaborated with go-to-market, sales, and services teams to support launches, customer adoption, and implementation planning
• Helped define product requirements for AI-enabled insights, automation, and workflow enhancements across the platform
• Balanced delivery of new platform capabilities with the operational work required to improve system reliability, usability, and scalability

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