Technical Customer Success

• Serve as the lead technical authority, architecting and deploying complex, scalable security solutions across global client environments.
• Translate intricate enterprise business demands into robust technical blueprints.
• Provide masterful technical expertise in Prisma AIRS, driving capacity planning, technology lifecycle governance, and seamless upgrades within mission-critical infrastructure.
• Guide Fortune 500 enterprises on embedding intelligent agents and automated security frameworks directly into core product workflows.
• Systematically evaluate client AI adoption maturity and direct complex cross-functional teams to align vendor innovations with overarching enterprise business goals.
• Champion predictive data analytics and operational metrics to evaluate customer environment health, intercept operational risks before they manifest, and aggressively eliminate churn vectors.
• Design and spearhead high-impact Executive Business Reviews (EBRs) that synthesize deep technical health metrics into high-level business outcomes.
• Act as the ultimate technical escalation point for critical production environments.
• Partner aggressively with Product Management, Core Engineering, and Sales leadership to champion enterprise customer requirements, influence product roadmaps, and co-develop next-generation use cases.

Senior Enterprise Customer Success Engineer, Prisma AIRS

• Act as a technical Customer Success Engineer, designing and implementing scalable, secure solutions within client environments.
• Translate enterprise business requirements into technical layouts.
• Provide deep technical expertise in Prisma AIRS, assisting with capacity planning, lifecycle management, and upgrade processes in mission-critical environments.
• Embed intelligent agents and automated security features directly into the customer's daily workflows.
• Monitor how effectively clients adopt AI-powered features and guide them on aligning Palo Alto Networks' technologies with complex enterprise goals.
• Leverage enterprise predictive analytics and configuration metrics to continuously analyze customer usage, flag risks before they manifest, and proactively prevent churn.
• Lead impactful Quarterly/Executive Business Reviews (QBR/EBR) focused on business outcomes.
• Serve as the core technical contact managing high-pressure escalations.
• Collaborate closely with internal Product, Sales, and Engineering teams to influence product roadmaps based on strategic customer deployments and innovative new use cases.

Enterprise Customer Success Engineer – Prisma AIRS

• Own end to end technical success across assigned customer accounts• Implementing architecture and solutions for new and expansion opportunities• Serve as the primary customer-facing lead• Perform hands-on work within the platform• Support primary use cases in CCM and cyber risk reporting• Drive delivery across data ingest, ETL, storage, and integrations• Act as a DataBee practitioner voice externally• Partner with Sales Engineering and Product teams to support solution deployment• Engage alongside Sales Engineering in complex enterprise opportunities• Provide technical leadership and mentorship across teams• Drive continuous optimization and maturity of customer environments post-deployment• Travel to customer sites or Comcast office upon request

Principal Technical Customer Success Manager

• Be the primary point of contact and build long-term relationships with clients.
• Client champion within Merkle Science who will work closely with the product team to advocate for customer requirements and identify new opportunities.
• Develop a trusted advisor relationship with key accounts, client stakeholders and executive sponsors.
• Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Monitor and analyze client’s usage of our product to be proactive if utilization drops.
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
• Responsible for product adoption and in turn, client retention.
• Liaise between the client and internal teams to advocate on the clients’ behalf.

Technical Customer Success Manager

• Partner directly with customers to troubleshoot technical issues related to integrations, SDK implementations, APIs, survey deployments, and platform configuration
• Lead technical onboarding and implementation support to help customers successfully roll out Sprig across their teams and workflows
• Conduct technical demos and solution consultations aligned to customer business goals and technical requirements
• Collaborate closely with Product and Engineering teams to help isolate common customer requests, test workarounds and new feature releases, and make technical documentation updates to assure customer success
• Act as a trusted advisor to customers by recommending best practices, creative solutions, and scalable workflows that maximize platform adoption and long-term success
• Partner closely with Sales and Customer Success teams to support technical evaluations, expansions, and customer growth opportunities

Customer Success Engineer

• Align Omnea’s platform with customer needs and troubleshoot complex integration challenges
• Serve as the first line of defense for customer requests and issues
• Collaborate with the Omnea Product team and share feedback from customer interactions
• Lead continuous improvement efforts for internal tools and processes

Client Success Engineer

• Own Omnea’s most complex customer-side technical work in the US
• Act as a senior technical authority across the business
• Help establish how we support and scale enterprise customers from our New York hub
• Collaborate directly with leading tech companies like Spotify and McAfee
• Own and lead the resolution of high-impact customer challenges
• Act as the escalation point for critical customer issues in the US
• Identify patterns across US customer issues and translate them into actionable input for Product and Engineering
• Maintain a deep understanding of Omnea’s architecture, configuration patterns, and integrations

Senior Client Success Engineer

• Shape the success journey for customers
• Become an expert on the Dreamdata platform and its integrations
• Support both existing customers and the sales team during pre-sales
• Drive adoption and usage
• Provide technical acumen as well as marketing expertise

Technical Customer Success jobs in New York

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Senior Enterprise Customer Success Engineer, Prisma AIRS

Enterprise Customer Success Engineer – Prisma AIRS

Principal Technical Customer Success Manager

Technical Customer Success Manager

Customer Success Engineer

Client Success Engineer

Senior Client Success Engineer

Technical Customer Success Manager