Technical Customer Success Manager

Merkle Science

Account Manager at Merkle Science fostering client relationships and ensuring solution delivery. Collaborating with product teams and advocating for customer requirements in the blockchain industry.

Posted 6/2/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $20,000 - $40,000 per yearWebsite

About the role

Key responsibilities & impact

Be the primary point of contact and build long-term relationships with clients.
Client champion within Merkle Science who will work closely with the product team to advocate for customer requirements and identify new opportunities.
Develop a trusted advisor relationship with key accounts, client stakeholders and executive sponsors.
Ensure the timely and successful delivery of solutions according to customer needs and objectives.
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
Forecast and track key account metrics.
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests.
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
Monitor and analyze client’s usage of our product to be proactive if utilization drops.
Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
Responsible for product adoption and in turn, client retention.
Liaise between the client and internal teams to advocate on the clients’ behalf.

Requirements

What you’ll need

At least 4+ years of prior Account management experience.
Previous crypto/blockchain experience a big plus but not necessary.
Previous compliance/finance experience also a big plus.
Proven sales track record.
Exceptionally strong relationship and people management capabilities.
A creative problem solver, results driven and self-motivated.
Possesses a resilient personality, proactive and reacts well under pressure.
Ability to handle changing requirements and unforeseen issues rapidly and positively.

Benefits

Comp & perks

Excellent health insurance
Flexible time off
Learning & development initiatives
Team-building sessions
Discussions around mental health
Industry-leading compensation
Generous equity

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementsalesclient retentionproduct adoptioncompliancefinancecryptoblockchain

Soft Skills

relationship managementproblem solvingresults drivenself-motivatedresilienceproactiveadaptabilitycommunication