Technical Customer Success Manager

Dreamdata

Customer Success Manager at Dreamdata developing customer strategies and integrating marketing solutions. Focusing on customer success and platform expertise with a strong presence in the New York office.

Posted 5/28/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $130,000 per yearWebsite

Tech Stack

Tools & technologies

JavaScriptSQL

About the role

Key responsibilities & impact

Shape the success journey for customers
Become an expert on the Dreamdata platform and its integrations
Support both existing customers and the sales team during pre-sales
Drive adoption and usage
Provide technical acumen as well as marketing expertise

Requirements

What you’ll need

5+ years of experience as a CSM within B2B SaaS, preferably MarTech or Big Data
A proven track record of driving results for your customers and your company
A strategic approach to customer management, with strong business acumen
Ability to navigate complex organizations to accelerate product adoption, influence collaboration and evangelize opportunities for growth.
Entrepreneurial mindset. You will have to wear many hats, all while operating independently
SQL, JavaScript, and/or Website Script Tracking skills would be a significant advantage.
This is a hybrid role, in office at our Manhattan location (near MSG) Tuesday, Wednesday and Thursday each week. No exceptions for a full-time remote environment.

Benefits

Comp & perks

Base Salary of $110,000-$130,000 with Customer Retention Bonus up to $30,000+
Health/Dental/Vision Insurance 100% Covered
Equity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLJavaScriptWebsite Script Tracking

Soft Skills

customer managementbusiness acumenstrategic approachinfluence collaborationevangelize opportunitiesentrepreneurial mindset