Technical Account Manager

• Own and execute account plans aligned with divisional objectives, including volume growth, margin improvement, and market share expansion
• Lead the technical-commercial interface with converters and end users, developing deep, multi-level relationships from plant operations through executive leadership
• Monitor market trends, competitive activity, and technical developments to inform strategy and proactively identify growth opportunities
• Act as a technical subject-matter partner to customers by understanding their converting equipment, specifications, performance criteria, and application requirements
• Collaborate with engineering, quality, and operations teams to develop, test, and commercialize new products, grades, and service offerings
• Translate customer process challenges into actionable internal development projects, including trials, qualifications, and continuous improvement initiatives
• Support value proposition development by quantifying performance improvements, material efficiencies, and operational benefits
• Lead pricing strategy as well as margin management for assigned accounts
• Maintain detailed account analytics including sales, volume forecasts, gross margins, competitive positioning, specifications, and contract terms
• Support sales and operational planning (S&OP) through accurate forecasting and demand insights
• Manage commercial agreements including pricing structures, supply agreements, inventory programs, and confidentiality agreements
• Ensure disciplined management of AR/DSO and working capital objectives
• Serve as the primary commercial liaison across operations, quality, technology, engineering, procurement, and finance to ensure alignment on account strategies
• Champion internal communication to ensure flawless execution of customer programs from development through commercialization
• Lead resolution of complex technical or commercial issues by coordinating cross-functional resources to ensure timely, effective outcomes
• Conduct regular business and technical reviews covering performance, quality, delivery, innovation pipelines, and value creation
• Promote a continuous improvement mindset focused on operational optimization and customer success

• Build and deliver working POCs, agent prototypes, and automation accelerators directly within customer environments to fast-track agentic adoption.
• Develop reusable POC templates, deployment accelerators, and agentic solution patterns that the CS organization can replicate across the healthcare portfolio .
• Own the technical success of strategic healthcare customers, serving as the primary technical advisor throughout their UiPath journey.
• Provide proactive technical guidance to mature automation and Agentic AI programs, helping customers expand their vision of what is possible with the UiPath Platform while driving measurable adoption, business outcomes, and value realization.
• Assess customer environments, identify technical risks and opportunities, and independently drive actions that result in accelerated adoption, reduced risk, and measurable business value.
• Guide platform architecture, infrastructure planning, deployment strategies, upgrades, performance optimization, and troubleshooting activities.
• Conduct technical health checks and maturity assessments, identifying opportunities to improve scalability, governance, reliability, and adoption.
• Deliver technical advisory services while also providing hands-on support, solution development, proof-of-concept creation, troubleshooting, and code reviews when appropriate.
• Partner with customer technical teams to design solutions leveraging automation, AI, orchestration, integrations, and emerging agentic capabilities.
• Collaborate closely with Product Support, Product Management, Engineering, Professional Services, and Solution Engineering to resolve complex customer challenges.
• Collaborate with relevant UiPath Infra and security teams to ensure AI governance, security, and compliance considerations, especially for healthcare customers.
• Enable customer stakeholders on UiPath best practices and emerging capabilities through workshops, presentations, technical reviews, and strategic planning sessions.
• Stay current on advances in Agentic AI, Generative AI, LLMs, automation technologies, and healthcare industry trends, helping customers translate innovation into business outcomes.

Technical Account Manager – Healthcare

• Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers
• Manage toward TAM KPI’s
• Ensure team is driving internal service review meetings covering performance, service improvements, quality, and process
• Ensure team members are proactively monitoring open tickets, tenant health and removing any existing blockers for the customer
• Oversee TAM team as they provide complex responsive support to clients during normal business hours and after hours
• Oversee team as they complete all daily tasks and projects as requested, on-time, and with attention to detail and quality
• Provide excellent customer service using the communication methods designated by Relativity
• Maintain the flexibility to work any on-call schedules, or other time frames as needed or requested
• Translate business objectives and determine how to use resources to meet objectives and goals
• Manage issues of diverse and ambiguous scope which require evaluation of a variety of factors and current business trends
• Coach and develop employees to expand upon their technical and Relativity related skill sets and drive towards high performance.

Senior Manager, Technical Account Management

• Become one of our foremost product experts, with deep knowledge across the Highspot platform and its integrations.
• Serve as the primary technical point of contact for mid to upper market customers, understanding their business goals, technical environments, and adoption challenges.
• Provide proactive technical guidance and best-practice recommendations, including how to leverage AI-powered features and workflows, as well as automation capabilities.
• Help customers interpret platform analytics - usage trends, adoption metrics, and health scores - and translate those insights into clear business outcomes and ROI narratives.
• Partner closely with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to drive customer retention and expansion.
• Lead regular customer meetings with progress updates, strategic counsel, and actionable next steps.
• Identify opportunities for product enhancement and process improvement based on customer feedback and usage patterns.
• Manage customer expectations and deliverables through clear communication and stakeholder alignment.

Senior Technical Account Manager

• Provide product and technical support for assigned accounts
• Identify and develop potential new business opportunities
• Convey customer requirements to Product Management, Marketing, and Engineering teams
• Provide functional and technical support to customers
• Respond to customer questions on technical and business related issues
• Deliver high-level and detailed sales presentations
• Responsible for attending conferences and seminars

• Perform technical investigations into complex, real-world issues affecting production systems
• Analyze application logs, configuration files, data feeds, and database records to identify possible root causes
• Reproduce issues by building and configuring realistic test environments
• Debug behavior across distributed systems, APIs, messaging middleware and databases
• Work directly with Product teams to file high-quality defect reports and influence product improvements
• Participate in critical incident (Severity-1) troubleshooting with customers and internal teams
• Continuously build expertise as new features, architectures and technologies are released

• Activate new customers
• Address internal or external questions and issues from integrated clients
• Troubleshoot technical issues
• Provide solutions or escalate to tier 2 support when necessary
• Provide in-depth updates and insights on clients from a technology perspective
• Work closely with departments such as Product, Engineering, Product Marketing, Legal, Pricing, Technical Support
• Provide High Touch consultative technical services
• Lead training sessions and attend office hours for agency and brand-direct customers.

Senior Associate Technical Account Manager, Growth

• Serve as the primary technology liaison between different Engineering pillars and assigned line(s) of business
• Understand the LOB’s strategy, processes, regulatory landscape, and technology pain points to guide technical decisions
• Partner with CIO/business unit leadership and product owners to develop roadmaps and technology enablement strategies
• Act as a technical advocate and escalation point for service delivery, incident management, and change coordination
• Translate business requirements into technical specifications and collaborate with different engineering departments
• Monitor and report on service performance, compliance adherence, and project status specific to the line of business CIO
• Ensure that all implemented solutions follow enterprise security, risk, and compliance frameworks
• Support digital transformation initiatives, cloud migrations, or FinTech integrations relevant to the CIO business domain
• Conduct regular health checks and CIO business reviews with stakeholders
• Coordinate cross-functional engineering teams, including vendors and third-party service providers

Engineering Technical Account Manager – Cloud

• Guide customers through onboarding and implementation by coordinating with delivery teams.
• Drive adoption, overall health, value realization, and renewal readiness, serving as the primary point of contact.
• Build trust and develop strong, multi-threaded relationships across business and technical stakeholders to drive mutual value.
• Knowledgeable of key product use cases and expected outcomes to guide customers toward best-practice adoption.
• Proactively maintain an accurate rolling 4-quarter outlook of attrition forecast and maniacally manage customer health.
• Actively engage with customer to calculate ROI derived from Adobe solutions (Productivity and Business Value).
• Identify expansion opportunities through product-usage insights, evolving customer needs, and cross-sell alignment.

Account Manager

• Work with customers at varying stages of solution maturity to solve targeted customer issues
• Enable customers on Workfront features and functionality in short-term engagements
• Effectively assess a customer’s technical needs, devise efficient solutions, and present options to the customer
• Proactively maintain the highest level of technical expertise by staying current with new Workfront releases and functionality
• Build trusted advisor relationships with customers and product teams
• Take leadership during project discovery and delivery, while collaborating with the TAM or CSM
• Participate within the Adobe technical community to develop and share guidelines and processes

• Maintain and update customer account plans to reflect current activities, strategic goals, and communication history.
• Opening account issues within two business days of receiving notification that the close-out package is ready, to ensure timely resolution and customer alignment.
• Oversee close-out packages by documenting accurate dates, capturing customer acceptance or rejection, and addressing all action items.
• Ensure visibility for internal teams by documenting customer engagement, satisfaction levels, and proactive service efforts.
• Collaborate with customer-facing teams to track and report progress on key milestones.
• Maintain and update inventory records for all active and planned network circuits and cabling.
• Conduct regular audits to ensure accuracy and alignment with physical infrastructure.
• Review and finalize project close-out packages, ensuring all required documentation is accurate and complete.
• Provide technical support during the implementation phase to align network builds with customer locations and expectations.
• Troubleshoot discrepancies and support service validation and handoff to customers.
• Manage customer-requested design changes post-sales, ensuring alignment with technical requirements and timely implementation.
• Review completed network diagrams submitted by fiber engineering.

Technical Account Manager jobs in Illinois

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Technical Account Manager

Technical Account Manager – Healthcare

Senior Manager, Technical Account Management

Senior Technical Account Manager

Technical Account Manager

Technical Account Manager

Senior Associate Technical Account Manager, Growth

Engineering Technical Account Manager – Cloud

Account Manager

Senior Technical Account Manager

Technical Account Manager