Technical Account Manager

• Serve as the primary technology liaison between different Engineering pillars and assigned line(s) of business
• Understand the LOB’s strategy, processes, regulatory landscape, and technology pain points to guide technical decisions
• Partner with CIO/business unit leadership and product owners to develop roadmaps and technology enablement strategies
• Act as a technical advocate and escalation point for service delivery, incident management, and change coordination
• Translate business requirements into technical specifications and collaborate with different engineering departments
• Monitor and report on service performance, compliance adherence, and project status specific to the line of business CIO
• Ensure that all implemented solutions follow enterprise security, risk, and compliance frameworks
• Support digital transformation initiatives, cloud migrations, or FinTech integrations relevant to the CIO business domain
• Conduct regular health checks and CIO business reviews with stakeholders
• Coordinate cross-functional engineering teams, including vendors and third-party service providers

Engineering Technical Account Manager – Cloud

• Guide customers through onboarding and implementation by coordinating with delivery teams.
• Drive adoption, overall health, value realization, and renewal readiness, serving as the primary point of contact.
• Build trust and develop strong, multi-threaded relationships across business and technical stakeholders to drive mutual value.
• Knowledgeable of key product use cases and expected outcomes to guide customers toward best-practice adoption.
• Proactively maintain an accurate rolling 4-quarter outlook of attrition forecast and maniacally manage customer health.
• Actively engage with customer to calculate ROI derived from Adobe solutions (Productivity and Business Value).
• Identify expansion opportunities through product-usage insights, evolving customer needs, and cross-sell alignment.

Account Manager

• Work with customers at varying stages of solution maturity to solve targeted customer issues
• Enable customers on Workfront features and functionality in short-term engagements
• Effectively assess a customer’s technical needs, devise efficient solutions, and present options to the customer
• Proactively maintain the highest level of technical expertise by staying current with new Workfront releases and functionality
• Build trusted advisor relationships with customers and product teams
• Take leadership during project discovery and delivery, while collaborating with the TAM or CSM
• Participate within the Adobe technical community to develop and share guidelines and processes

Senior Technical Account Manager

• Maintain and update customer account plans to reflect current activities, strategic goals, and communication history.
• Opening account issues within two business days of receiving notification that the close-out package is ready, to ensure timely resolution and customer alignment.
• Oversee close-out packages by documenting accurate dates, capturing customer acceptance or rejection, and addressing all action items.
• Ensure visibility for internal teams by documenting customer engagement, satisfaction levels, and proactive service efforts.
• Collaborate with customer-facing teams to track and report progress on key milestones.
• Maintain and update inventory records for all active and planned network circuits and cabling.
• Conduct regular audits to ensure accuracy and alignment with physical infrastructure.
• Review and finalize project close-out packages, ensuring all required documentation is accurate and complete.
• Provide technical support during the implementation phase to align network builds with customer locations and expectations.
• Troubleshoot discrepancies and support service validation and handoff to customers.
• Manage customer-requested design changes post-sales, ensuring alignment with technical requirements and timely implementation.
• Review completed network diagrams submitted by fiber engineering.

• Guide customers through onboarding and implementation by coordinating with delivery teams.
• Drive adoption, overall health, value realization, and renewal readiness, serving as the primary point of contact.
• Build trust and develop strong, multi-threaded relationships across business and technical stakeholders to drive mutual value.
• Knowledgeable of key product use cases and expected outcomes— to guide customers toward best-practice adoption.
• Proactively maintain an accurate rolling 4-quarter outlook of attrition forecast and manage customer health.
• Actively engage with customers to calculate ROI derived from Adobe solutions (Productivity and Business Value).
• Identify expansion opportunities through product-usage insights, evolving customer needs, and cross-sell alignment.

Enterprise Solutions Account Manager

• Own and execute account plans aligned with divisional objectives, including volume growth, margin improvement, and market share expansion.
• Lead the technical-commercial interface with converters and end users, developing deep, multi-level relationships from plant operations through executive leadership.
• Monitor market trends, competitive activity, and technical developments to inform strategy and proactively identify growth opportunities.
• Act as a technical subject-matter partner to customers by understanding their converting equipment, specifications, performance criteria, and application requirements.
• Collaborate with engineering, quality, and operations teams to develop, test, and commercialize new products, grades, and service offerings.
• Translate customer process challenges into actionable internal development projects, including trials, qualifications, and continuous improvement initiatives.
• Support value proposition development by quantifying performance improvements, material efficiencies, and operational benefits.
• Lead pricing strategy as well as margin management for assigned accounts.
• Maintain detailed account analytics including sales, volume forecasts, gross margins, competitive positioning, specifications, and contract terms.
• Support sales and operational planning (S&OP) through accurate forecasting and demand insights.
• Manage commercial agreements including pricing structures, supply agreements, inventory programs, and confidentiality agreements.
• Ensure disciplined management of AR/DSO and working capital objectives.
• Serve as the primary commercial liaison across operations, quality, technology, engineering, procurement, and finance to ensure alignment on account strategies.
• Champion internal communication to ensure flawless execution of customer programs from development through commercialization.
• Lead resolution of complex technical or commercial issues by coordinating cross-functional resources to ensure timely, effective outcomes.
• Conduct regular business and technical reviews covering performance, quality, delivery, innovation pipelines, and value creation.
• Promote a continuous improvement mindset focused on operational optimization and customer success.

• Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources.
• Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities.
• Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion.
• Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals.
• Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions.
• Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Enginering teams.
• Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution.
• Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients.
• Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.

• Play a crucial role in ensuring the successful implementation and utilization of Marketing Solutions for clients.
• Build strong client relationships, understand their needs, and deliver technical expertise and support.
• Collaborate with cross-functional teams to onboard clients, ensure timely and accurate delivery of Audience engagements, and serve as the client advocate.
• Manage onboarding and deployment, ensuring best practices for integration, scalability, and compliance.
• Proactively identify and mitigate risks.
• Serve as a subject matter expert on TransUnion’s Marketing Solutions.
• Troubleshoot and resolve technical issues in collaboration with internal teams.
• Coordinate cross-functional teams to deliver projects on time and provide status updates and performance reports.
• Conduct training sessions and workshops to help clients maximize solution value.

Marketing Solutions Technical Account Manager

• This Home-Based role will be responsible for managing and selling the suite of Research Intelligence solutions in the states of IL, IN, OH, and KY.
• Achieve overall revenue targets for a portfolio of scientific databases and solutions including Solutions Products and Content Licensing.
• Understand client needs in a consultative approach and translate into realistic propositions and packages in support of the company sales strategy.
• Formulate focused strategies tailored towards the market; align sales approach to meet market needs in accordance with company policies; devise and implement account strategies to address differentiated needs at all levels of accounts.
• Annual account planning and execution (jointly with Account Manager where required).
• Regularly review sales results and forecasts e.g. via Clari and other sales enablement tools and adjust actions accordingly.
• Work closely with regional and federal government agencies to develop projects for scientific databases and solutions.
• Gather, monitor and evaluate competitive information and provide market feedback to the business to enhance product development and GTM.
• Participation in trade shows and conferences, with agreed outcomes.
• Develop and maintain relationships with all relevant decision makers and influencers at the customer level to support Elsevier’s strategic objectives.
• Provide market feedback to enhance product development for a more customer-focused product.
• Integrate and process information derived from current projects, customers, market awareness and technical knowledge.
• Ensure Salesforce is always up to date.

See all jobs on JobTailor

Engineering Technical Account Manager – Cloud

Account Manager

Senior Technical Account Manager

Technical Account Manager

Enterprise Solutions Account Manager

Technical Account Manager

Technical Account Manager

Marketing Solutions Technical Account Manager

Solutions Account Manager, Research Intelligence