Technical Account Manager

Zayo Group

Technical Account Manager managing key aspects of post-sales network delivery at Zayo. Collaborating with teams to ensure timely and accurate service deployment for financial customers.

Posted 5/28/2026full-timeRemote • Illinois, Massachusetts, New York, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $68,100 - $104,700 per yearWebsite

About the role

Key responsibilities & impact

Maintain and update customer account plans to reflect current activities, strategic goals, and communication history.
Opening account issues within two business days of receiving notification that the close-out package is ready, to ensure timely resolution and customer alignment.
Oversee close-out packages by documenting accurate dates, capturing customer acceptance or rejection, and addressing all action items.
Ensure visibility for internal teams by documenting customer engagement, satisfaction levels, and proactive service efforts.
Collaborate with customer-facing teams to track and report progress on key milestones.
Maintain and update inventory records for all active and planned network circuits and cabling.
Conduct regular audits to ensure accuracy and alignment with physical infrastructure.
Review and finalize project close-out packages, ensuring all required documentation is accurate and complete.
Provide technical support during the implementation phase to align network builds with customer locations and expectations.
Troubleshoot discrepancies and support service validation and handoff to customers.
Manage customer-requested design changes post-sales, ensuring alignment with technical requirements and timely implementation.
Review completed network diagrams submitted by fiber engineering.

Requirements

What you’ll need

Bachelor's degree (B.A.) from four-year College or University.
Minimum of five (5) years’ project or program management experience, engineering and design experience.
Experience with telecom circuit design, fiber infrastructure, or network implementation.
Proficiency with design tools (e.g., KMZ, Visio) and inventory databases.
Expert level of familiarity with MS Excel/PowerPoint/Word.
Strong communication and project coordination skills.
Familiarity with fiber construction processes and field operations is a plus.
Experience with Salesforce is a plus.

Benefits

Comp & perks

Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Generous paid time off policy including paid parental leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementengineeringdesigntelecom circuit designfiber infrastructurenetwork implementationinventory managementtechnical supporttroubleshootingnetwork diagram review

Soft Skills

communicationproject coordinationcollaborationcustomer alignmentproactive serviceattention to detailproblem-solvingcustomer engagementsatisfaction managementaudit skills

Certifications

Bachelor's degree