Technical Account Manager

• Prepare and deliver compelling technical presentations, demos, and webinars
• Providing in-depth technical expertise and tailored post-sales content based on customer needs
• Cultivate strong relationships with clients, acting as a trusted advisor and technical point of contact
• Drive adoption and further implementation of LocalStack across different teams by engaging in discovery sessions, addressing technical objections
• Work with product and engineering organization on actionable product feedback from customer interactions

• Provide adoption guidance, implementation of good practices and supportable insights to customers for the Red Hat Middleware solutions portfolio
• Develop relationships with key business and IT stakeholders
• Help customers achieve their business goals and outcomes by providing recommendations
• Attain Trusted Advisor status with both key business and technical decision makers
• Lead Technical Health Reviews and provide technical recommendations
• Monitor and identify trends in Red Hat adoption and utilization
• Proactive liaison with Red Hat Technology and Product teams
• Provide proactive communications in the event of a service degradation or disruption
• Participate in triage and resolution of high severity cases
• Provide executive level summary status reports for high severity cases
• Collaborate with internal teams to improve customer satisfaction

Middleware Technical Account Manager

• Acting as the Client’s representative within the Casino Platform ecosystem
• Support clients with technical requests, incidents, and platform-related questions
• Consult clients on product functionality, best practices, and operational workflows
• Perform initial troubleshooting and technical investigation, including log analysis and issue reproduction
• Escalate complex or unresolved issues to related teams with a complete technical and business context
• Prioritize and manage client requests according to urgency, impact, and SLA expectations
• Collaborate with Product, QA, Development, and Infrastructure teams to deliver effective client solutions
• Acting as a stakeholder for client-relevant product requests
• Act as a stakeholder for client-facing product improvements and requests
• Analyze client feedback and business needs to propose product or process improvements
• Maintain and improve internal knowledge base documentation and troubleshooting materials

• Provide architectural guidance and implementation advice for the Red Hat Infrastructure and Automation Portfolio
• Perform technical reviews and share knowledge to proactively identify and prevent issues
• Gain an understanding of customers' technical infrastructure and environment, hardware, and products
• Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug and resolve issues
• Create documentation regarding customer issues and technical details on how to resolve them
• Manage and grow customer relationships by delivering attentive, relationship-based support

Automation Technical Account Manager

• The Technical Account Manager (TAM) is responsible for cultivating and maintaining strong relationships within assigned accounts; ensuring high levels of customer satisfaction and recognition of ROI that lead to strong renewals and growth opportunities.
• Act as the primary owner for assigned customers — accountable for onboarding, adoption, value realization, renewal, and expansion.
• Build trusted relationships with customer executives and decision-makers, ensuring alignment at both technical and business levels.
• Manage regular cadence: weekly cadence, Exec summaries - customer & internal, adoption strategy and plan, and executive business reviews (EBRs).
• Partner with AEs and SEs on renewals, upsells, and cross-sells.
• Advocate internally for customer priorities and represent their voice in roadmap discussions.
• Develop and maintain detailed account success plans in partnership with the account team.
• Work with customers on business value realization exercise and case studies, in partnership with the Oscilar customer marketing and account teams.
• Lead customer onboarding and implementation projects, ensuring fast time-to-value.
• Deliver product demos and walkthroughs.
• Build workflows, reports, and dashboards to support customer adoption.
• Handle non-complex technical tasks directly: API integrations, SQL queries and debugging, Python scripting.
• Collaborate with Solutions Architects for complex technical implementations.
• Serve as a technical liaison between customers, Engineering, and Product teams.

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Technical Account Manager

Middleware Technical Account Manager

Technical Account Manager

Automation Technical Account Manager

Technical Account Manager