Team Leader

• Lead, motivate and develop a high-performing paralegal team
• Manage recruitment, onboarding and resource allocation
• Set expectations for productivity, quality, client service and behaviours
• Deliver one-to-ones, performance reviews and development plans
• Monitor KPIs and use MI and data insights to improve performance, productivity and efficiency
• Address underperformance through formal processes where required
• Work with fee earners to align expectations, delegation and delivery
• Identify knowledge gaps and implement targeted development and training
• Manage attendance, wellbeing, return-to-work and absence processes
• Lead disciplinary, performance and absence management processes with the Operations Manager and People Team
• Build relationships across the business and act as an escalation point for performance, quality and conduct issues
• Liaise with fee earners to onboard and develop paralegals
• Gather and act on feedback to improve individual and team performance
• Facilitate and deliver induction and ad hoc training
• Contribute to talent mapping and wider people processes
• Support midpoint and end-of-year reviews and colleagues’ personal growth
• Promote accountability, innovation and continuous improvement
• Deliver team productivity and performance targets, employee engagement, retention and capability growth

Operational Team Leader developing paralegal teams at UK legal services firm Minster Law

Operational Team Leader

Operational Team Leader developing paralegal teams at Minster Law, a UK legal services firm. Driving performance, wellbeing, capability growth and outstanding client service.

• Provide real-time sales and knowledge support
• Support escalation calls and provide coaching and feedback
• Coach and develop new agents during and after induction
• Provide immediate development QA feedback and agree coaching plans
• Complete call-taking activities to maintain current knowledge and customer service and sales skills
• Provide feedback to improve agent and team performance
• Analyze agent performance data and coach to improve performance
• Review intraday performance and focus the team on areas of need
• Support additional coaching requirements, share expertise and best practices, and mentor others
• Work with L&D during induction call-taking activities
• Hold team huddles when required
• Role-model professional standards and coach employees against them
• Drive continuous improvement with Performance and Knowledge Specialists, L&D, IT, and other support functions
• Build and maintain stakeholder relationships across the business
• Design, manage, and track team and department incentives within budget

Service Excellence Team Leader coaching Domestic & General agents in appliance aftercare services

Service Excellence Team Leader

Service Excellence Team Leader coaching agents and improving performance at Domestic & General, a domestic-appliance aftercare provider.
Supporting escalations, QA feedback, training, stakeholder relationships, and team incentives in a hybrid UK role.

• Take the lead in one of our branded outlets—Greggs, Subway, or Burger King—supporting your team to deliver fast, friendly, and high-quality service.
• Help manage daily routines, support new starters, and ensure food safety and brand standards are consistently met.
• Prep food, manage queues, or solve problems, to be a key part of the team’s success.

Team Leader in food services managing outlet operations at Asda

Team Leader, Food Services

Team Leader in food services managing operations at branded outlets like Greggs and Burger King. Leading team to deliver quality service and ensure food safety standards.

• Our Midlands based client is looking for a skilled MRI (Capita/Academy) trained Revenues Team Leader to assist with setting of / managing the tax base and NDR Inspections
• This is an ongoing Team Leader role
• The ideal candidate will have strong financial skills as well as being a trained Council Tax / Business Rates Officer

Revenues Team Leader managing tax base and NDR Inspections for Midlands client

NDR and Inspections Team Leader

Revenues Team Leader managing tax base and NDR Inspections for Midlands based client. Requires strong financial skills and MRI (Capita/Academy) experience for ongoing role.

• Lead and coordinate a team of warehouse operatives
• Allocate labour and resources effectively
• Monitor team performance and provide coaching
• Utilise warehouse management systems and operational reporting
• Drive a culture of continuous improvement, safety and accountability

Team Leader overseeing warehouse operations at GXO

Team Leader overseeing warehouse operations in fast-paced environment at GXO. Coordinating teams, driving performance, and ensuring customer satisfaction in Northampton DC7.

• Oversee a section of the warehouse, ensuring smooth day-to-day operations.
• Support the management team in achieving business targets.
• Lead a team of operatives, coordinating workloads and monitoring performance.
• Maintain high standards of quality and productivity.
• Train new operatives and support ongoing development.
• Ensure compliance with health and safety standards.
• Produce reports and assist with stock takes.

Warehouse Team Leader overseeing warehouse operations and team management

Warehouse Team Leader

Warehouse Team Leader overseeing section of warehouse operations at DSV, ensuring productivity and safety alongside managing a team of operatives.

• Support with all required tasks to meet Health & Safety and Operators license compliance, including managing and driving a good Health and Safety reporting culture
• Complete regular team meetings, 121’s and ensure personal development plans are in place, as well as ensuring continuous development and control of Admin and Drivers performance
• Liaise with the Planning Team to ensure effective planning and utilisation of the fleet, and the effective and timely Kick-Out and de-briefing of all drivers
• Manage and maintain the vehicles and equipment, ensuring any defects are completed in a timely manner, as well as ensuring admin tasks of the fleets MOT, servicing, defect process and that all repairs are completed in a timely manner

Transport Team Leader managing late/night shift at GXO

Transport Team Leader

Transport Team Leader responsible for overseeing transport operations during late shifts. Managing a team and ensuring compliance with health and safety standards at GXO Logistics in the UK.

• Lead a team of Customer Account Specialists
• Support the team in delivering effective, compliant services
• Maximize rent collection while minimizing financial hardship for customers
• Coach, develop, and motivate team members
• Manage performance, provide feedback, and address underperformance
• Set clear objectives and monitor progress
• Foster a culture of continuous learning

Customer Accounts Team Leader leading a team for a leading housing organisation

Customer Accounts Team Leader

Customer Accounts Team Leader leading a team of Customer Account Specialists in a leading housing organisation. Focusing on effective services and maximising rent collection while minimising financial hardship.

• Lead your team in a fast-paced reverse operation
• Coordinate tasks to ensure all activity is completed in a timely and accurate manner
• Deal with all returned products and equipment
• Support the shift manager with engaging the team and reacting to the varying inbound workloads

Team Leader overseeing equipment management operations at GXO

Team Leader managing equipment operations at GXO's Morrisons RRU site in Stockton. Ensuring efficient recycling and reuse processes while leading a dedicated team.

• Lead the delivery of a team of authorised food safety officers
• Deliver Camden’s statutory food safety and infectious disease functions
• Protect citizens from harm resulting from unsafe food
• Support the development and delivery of partnership projects
• Ensure compliance with legislation, policies and guidance
• Manage staff within your team including HR processes and providing support
• Develop and maintain the service’s case management systems
• Work flexibly to meet evolving service demands

Food Safety Team Leader overseeing food safety operations in Camden

Food Safety Team Leader

Food Safety Team Leader overseeing food safety inspections and managing a team in Camden. Ensuring compliance with food safety regulations and protecting citizens from unsafe food.

• Plan and distribute workload across the team, paying appropriate attention to individual team member’s current capability, to ensure the timely and profitable completion of cases.
• Provide supervision and technical support to their team, enabling individuals to continue to progress in role.
• Ensure compliance with benchmarks set by Keoghs and by clients whilst driving quality of delivery.
• Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
• Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible.
• Complete projects and process updates in order to improve current operating practices or to address specific client issues.
• To ensure compliance with the SRA Standards & Regulations.
• #INDUKI

Technical Supervisor supporting a team in disease claims management

Technical Supervisor – Military Deafness

Technical Supervisor overseeing a team in disease claims management, providing supervision and technical support. Ensuring compliance with benchmarks while managing a caseload of mixed disease cases.

Technical Supervisor supporting disease claims team at Keoghs

Technical Supervisor managing disease claims at Keoghs, providing support to team and ensuring compliance. Oversee workload distribution and client complaint resolutions in a hybrid work environment.

• - Plan and distribute workload across the team, paying appropriate attention to individual team member’s current capability, to ensure the timely and profitable completion of cases.
• - Provide supervision and technical support to their team, enabling individuals to continue to progress in role.
• - Ensure compliance with benchmarks set by Keoghs and by clients whilst driving quality of delivery.
• - Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
• - Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible.
• - Complete projects and process updates in order to improve current operating practices or to address specific client issues.
• - To ensure compliance with the SRA Standards & Regulations.
• - #INDUKI

Technical Supervisor managing a team in disease claims handling

Technical Supervisor leading a team in disease claims, ensuring compliance with standards and client satisfaction. Supervising workload and providing technical support in legal sector.

• Be responsible for effective people management of the Technical Assessment Team, ensuring team morale, timely customer management and consistent achievement of operational metrics, KPIs and SLAs, acting as first point of contact for escalations.
• Be responsible for implementing corrective actions from QA function are completed to ensure consistent achievement.
• Coach individuals on their performance to exceed targets through regular 1:1s, identifying training needs, managing performance and ensuring all technical and mandatory training is completed and evidenced.
• Develop a customer-focused, technically competent team who are pro-active and always seek the opportunity to improve the customer's assessment experience.
• Build and maintain close working relationships with all key stakeholders, including certification bodies, scheme owners and internal teams.
• Be responsible for the recruitment, induction and technical training of new starters into the Technical Assessment team, ensuring they meet the minimum requirements for the Technical Assessor role before undertaking unsupervised assessments.
• Monitor customer satisfaction, ensuring assessment processes are completed to standard and outputs reported, with corrective actions taken or recommended as required.
• Work as part of the Customer Operations Management Team, reviewing processes and driving continuous improvement through the creation, training and enforcement of such improvements.
• Monitor and ensure the team's ongoing SSIP Assessor competence, including initial SSIP Assessor Training, 3-yearly SSIP Refresher Training and CPD evidence, escalating and actioning any lapses in line with SSIP Membership Rules.
• Undertake technical assessments personally as required, to support team capacity and to maintain first-hand technical credibility when coaching and quality-checking the team's work.

Team Leader managing Technical Assessment Team ensuring compliance and service quality

Technical Assessment Team Leader

Team Leader managing Technical Assessment Team focused on compliance and quality assessments. Overseeing effective people management and customer satisfaction in health and safety sector.

• Lead and guide the QA team in implementing and enhancing quality assurance practices
• Introduce and coordinate the review and approval of test scripts and results
• Oversee and execute meticulous manual testing processes to identify and resolve software issues
• Strategically drive and integrate automated testing practices to improve efficiency and reliability
• Foster a collaborative team culture, encouraging effective communication and knowledge sharing
• Communicate clearly with both technical and non-technical colleagues across departments
• Establish and enforce QA best practices, ensuring compliance with industry standards and regulations
• Champion the adoption and integration of automated testing tools and technologies
• Collaborate with cross-functional teams to align development and testing processes
• Stay up to date with industry trends and advancements in testing methodologies
• Take accountability for the overall efficiency and reliability of testing processes
• Lead initiatives to maintain comprehensive documentation for knowledge sharing
• Provide insights and recommendations on testing tools and technologies to enhance strategy
• Offer leadership and line management for the QA team, supporting development, performance, and collaboration

QA Test Team Leader ensuring quality excellence in software solutions

Product Testing Team Leader

QA Test Team Leader leading a small QA team at Appello Group driving software quality assurance practices. Fostering collaboration and adopting automated testing to enhance efficiency and reliability.

• Leading, coaching and developing a team of network design professionals
• Conducting performance reviews, regular 1:1s and supporting personal development plans
• Managing resource planning and forecasting to ensure delivery against business demand
• Overseeing network risk management and working closely with Operations teams to mitigate risks
• Driving technical input into RFIs, ITTs, business cases and infrastructure investment decisions
• Supporting innovation initiatives, new technologies and continuous improvement projects
• Making informed technical and operational decisions to support business objectives
• Ensuring high-quality network designs are delivered on time, within budget and to agreed standards
• Building strong relationships with internal stakeholders, customers and external vendors
• Championing best practice, quality standards and operational excellence across the design function

Transmission Team Leader managing network design professionals for Neos Networks

Transmission Team Leader

Transmission Team Leader responsible for leading network design at Neos Networks. Overseeing a team and driving critical network infrastructure and customer solutions.

• Play a key role in driving the success of your area, leading a team of colleagues to deliver excellent service and ensure the smooth running of daily operations.
• Responsible for managing your section efficiently—whether that’s replenishment, checkouts, grocery, or fresh food—making sure shelves are stocked, standards are high, and customers are happy.
• Support your team to meet targets, solve problems, and create a welcoming store environment.

Team Leader managing retail operations at Asda

Team Leader at Asda leading a team in retail operations to ensure excellent service and high standards. Engaging in coaching and supporting staff to create a welcoming environment.

• Lead, motivate, and develop a team to achieve and exceed operational KPIs and customer expectations
• Manage stock integrity through cycle counting, inventory audits, investigations, and stock control processes
• Promote a strong Health & Safety culture, ensuring compliance with policies, procedures, and safe systems of work
• Monitor productivity, allocate workloads, and provide performance feedback to drive continuous improvement
• Support customer requirements by responding to queries, producing reports, and maintaining excellent service levels

Warehouse Team Leader at GXO leading operational excellence

Warehouse Team Leader at GXO responsible for supervising a team to achieve operational targets. Ensuring compliance with health and safety standards and maintaining stock integrity in a fast-paced environment.

• Lead your team in a fast-paced picking operation
• Support with all 1-2-1’s and appraisals
• Support the shift manager with engaging with the team and reacting to the varying inbound workloads
• Lead the team on health & safety, showing good working practices, as you’ll be responsible for keeping all our operational processes fully compliant whilst keeping your people safe

Warehouse Team Leader managing a team at GXO's Sainsbury’s site

Warehouse Team Leader managing a team for GXO at the Sainsbury’s site in Tamworth. Leading operations and ensuring health & safety compliance in a fast-paced environment.

• Lead , coach and develop a team of Complaint Resolution Specialists, supporting team members through regular 1:1s, feedback , performance conversations and personal development.
• Oversee the day-to-day running of the complaints function, ensuring workloads, resource and service standards are managed effectively.
• Ensure complaints are handled fairly, consistently, and in line with internal procedures, FCA regulations, DISP rules, FOS guidelines and Consumer Duty principles.
• Provide subject matter expertise within your specialist area, using quality checks, MI and complaint trends to coach colleagues, improve outcomes and highlight emerging risks.

Leading Complaints Team at Hastings Direct's insurance service

Complaints Team Leader

Leading a team of Complaint Resolution Specialists at Hastings Direct, ensuring fair and efficient handling of customer complaints. Fostering a positive culture and supporting team development in a hybrid work environment.

Team Leader jobs in United Kingdom

See all jobs on JobTailor

Operational Team Leader

Service Excellence Team Leader

Team Leader, Food Services

NDR and Inspections Team Leader

Team Leader

Warehouse Team Leader

Transport Team Leader

Customer Accounts Team Leader

Team Leader

Food Safety Team Leader

Technical Supervisor – Military Deafness

Technical Supervisor – Military Deafness

Technical Supervisor – Military Deafness

Technical Assessment Team Leader

Product Testing Team Leader

Transmission Team Leader

Team Leader

Warehouse Team Leader

Warehouse Team Leader

Complaints Team Leader