Operational Team Leader

Minster Law

Operational Team Leader developing paralegal teams at Minster Law, a UK legal services firm. Driving performance, wellbeing, capability growth and outstanding client service.

Posted 8/10/2026full-timeWakefield • 🇬🇧 United KingdomSenior💰 £30,000 - £38,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in developing high-performing paralegal teams, with a focus on performance management, employee engagement, and continuous improvement. Utilizes data-driven insights to enhance productivity and efficiency while fostering a culture of accountability and innovation.

Highest-signal resume keywords

Team LeadershipPerformance ManagementData-Driven Decision MakingEmployee RelationsMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance ReviewsCoachingKPI MonitoringTraining DevelopmentAttendance Management

Soft Skills

Strong CommunicationInfluencing SkillsOrganizational SkillsProblem-SolvingInterpersonal Skills

Tools & Technologies

Microsoft WordMicrosoft TeamsMicrosoft PowerPointMicrosoft Excel

Industry Keywords

Legal ServicesProfessional ServicesEmployee EngagementTalent MappingContinuous Improvement

About the role

Key responsibilities & impact

Lead, motivate and develop a high-performing paralegal team
Manage recruitment, onboarding and resource allocation
Set expectations for productivity, quality, client service and behaviours
Deliver one-to-ones, performance reviews and development plans
Monitor KPIs and use MI and data insights to improve performance, productivity and efficiency
Address underperformance through formal processes where required
Work with fee earners to align expectations, delegation and delivery
Identify knowledge gaps and implement targeted development and training
Manage attendance, wellbeing, return-to-work and absence processes
Lead disciplinary, performance and absence management processes with the Operations Manager and People Team
Build relationships across the business and act as an escalation point for performance, quality and conduct issues
Liaise with fee earners to onboard and develop paralegals
Gather and act on feedback to improve individual and team performance
Facilitate and deliver induction and ad hoc training
Contribute to talent mapping and wider people processes
Support midpoint and end-of-year reviews and colleagues’ personal growth
Promote accountability, innovation and continuous improvement
Deliver team productivity and performance targets, employee engagement, retention and capability growth

Requirements

What you’ll need

Proven track record of leading and developing high-performing teams
Strong Microsoft Office skills, including Word, Teams, PowerPoint and Excel
Confident delivering one-to-ones, performance reviews and development plans
Ability to drive performance through coaching, people management and accountability
Experience in attendance, wellbeing, return-to-work and employee relations
Data-driven approach using MI to inform decisions and improve outcomes
Strong communication and influencing skills, including handling challenging conversations
Highly organised, able to manage competing priorities and deliver practical solutions
Willingness to embrace new technology and support teams through change
Experience in legal or professional services desirable but not essential
Motivated people leader passionate about performance and building team capability
Integrity, respect and strong personal accountability
Ability to set clear expectations and standards
Sound decision-making aligned with company processes and objectives
Full-time availability for 35 hours per week
Ability to work with on-site presence potentially exceeding 50% of the working week

Benefits

Comp & perks

Agile working is fully supported
Opportunity for high-performing individuals to move into different departments and develop a career within Minster Law
Equal opportunity and disability confident employer