Minster Law

General

• Lead a group of Associates who handle complex Serious Injury claims, predominantly RTA-based, typically valued over multi-million-pound outcomes.
• Alongside your team, take responsibility for case strategy throughout the lifecycle of the claim, including liability, quantum, rehabilitation planning and settlement.
• Provide guidance, oversight and peer support to your team ensuring outcomes for clients and the business are achieved.
• Lead with integrity, be respectful of all colleague opinions.

Catastrophic Injury Team Leader

• Lead a supportive Fast Track Claims team at Minster Law, coaching and delivering excellent client care.
• Monitor all aspects of performance in line with targets and be responsible for agreed KPIs.
• Responding to and managing Client complaints in accordance with the Law Society and company policies and procedures.
• Provide technical guidance on issues relating to personal injury cases, both litigated and non-litigated.
• Conduct monthly team performance meetings and assess training requirements for the team.

Claims Team Leader

• To provide technical support and effective supervision to Grade A colleagues and their supporting hubs conducting multi-track RTA claims with a value in excess of £100k to up to £1M
• The level of supervision required will be in accordance with the firms’ supervision framework and the post holder is expected to be an ambassador of best practice.
• To provide technical coaching and guidance to leads and AFE’s.
• To ensure efficient case progression to achieve the required operational, financial and client service performance in line with the firm's objectives.
• To support colleagues in optimising case planning and hub productivity.
• To undertake monthly technical 121’s with Grade A colleagues enabling reportable feedback to Technical Leads for action plans and business strategy.
• To identify and escalate any capability concerns to the Technical Lead and support with the implementation of training, development or support plans if appropriate.
• To collaborate with QA and Technical Compliance and / or Technical Leads to manage risk.
• To support in Billing Governance Forums as required providing technical submissions for team members.
• To ensure your team adheres to Minster Law Costs Process and provide technical costs support to fee earners.
• Working collaboratively with fellow Team Leaders, Team Managers and Technical Leads to embed business change, manage risk and deliver performance.%0A• To engage and support in forums on a variety of technical issues including peer reviews.
• To work alongside the leadership team in delivering and embedding Objectives.
• To hold team meetings and share key messages ensuring these are delivered effectively.%0A• To complete monthly returns to the leadership team to optimise supervision

Catastrophic Injury Team Leader

Claims Team Leader

Associate Team Leader