Claims Team Leader

Minster Law

Claims Team Leader for Fast Track Claims team at Minster Law, coaching and delivering excellent client service while ensuring compliance and KPI achievement.

Posted 6/25/2026full-timeWakefield • 🇬🇧 United KingdomSenior💰 £38,000 - £45,000 per yearWebsite

About the role

Key responsibilities & impact

Lead a supportive Fast Track Claims team at Minster Law, coaching and delivering excellent client care.
Monitor all aspects of performance in line with targets and be responsible for agreed KPIs.
Responding to and managing Client complaints in accordance with the Law Society and company policies and procedures.
Provide technical guidance on issues relating to personal injury cases, both litigated and non-litigated.
Conduct monthly team performance meetings and assess training requirements for the team.

Requirements

What you’ll need

Proven track record of dealing with personal injury claims to include Part 7 litigation.
Proven track record of dealing with MOJ Portal personal injury claims, including Portal stages 1-3.
Understanding of or exposure to OIC and Intermediate Track Case Tracks.
Strong technical ability with practical knowledge of all Fast Track procedures.
Strong communication skills and excellent time management.
Interest and experience mentoring junior or developing colleagues.
Previous team management/ team leader/ supervisory experience desirable and to include performance management, achievement of objectives and motivating/developing individuals.

Benefits

Comp & perks

Flexible working hours
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

personal injury claimsPart 7 litigationMOJ PortalOICIntermediate Track Case TracksFast Track procedures

Soft Skills

coachingclient carecommunication skillstime managementmentoringteam managementperformance managementmotivating individuals