Team Lead

• Lead the cross-functional mRNA/Comirnaty Access Strategy & Pricing matrix team
• Develop and implement integrated value and access strategies for all mRNA assets
• Orchestrate outcomes studies and projects before and after launch to demonstrate value to payers and stakeholders
• Lead pricing and access strategy for mRNA assets to ensure tender success with value-based prices
• Build partnerships with external experts, healthcare policymakers, HTAs, payers, patient advocacy groups, and academic and community settings
• Partner with Global Marketing, International Commercial Office, US Market Access, Medical, regulatory, prioritized countries, and other cross-functional teams
• Manage and develop a team of Global Access and Pricing strategy colleagues
• Lead mRNA-specific business cases and strategic pricing decisions
• Guide evidence generation, including real-world evidence and non-interventional studies for access and payer value

Pfizer mRNA access leader shaping vaccine pricing, reimbursement, and evidence strategies

Vx GASP Team Lead, mRNA

Pfizer mRNA access leader shaping vaccine pricing, reimbursement, and evidence strategies. Leading cross-functional teams and evidence generation for Comirnaty, Flu, and Combo assets.

• Support daily warehouse operations by coordinating the activities of a designated team.
• Serve as the first point of contact for team members.
• Assist in maintaining workflow, productivity, and compliance with policies.
• Lead and support a team in daily operations including receiving, picking, packing, shipping, and inventory control.
• Assign and monitor work to ensure productivity and compliance with standards.
• Train new and existing associates on current Standard Operating Procedures.
• Provide on-the-job training, coaching, and feedback.
• Ensure proper use of equipment and adherence to safety policies.
• Perform regular quality and inventory checks.

Team Lead, Warehouse coordinating daily operations for logistics company

Team Lead, Warehouse

Team Lead, Warehouse supporting daily operations of logistics movements. Leading a team to ensure compliance and quality in warehouse processes.

• Support customer onboarding, account implementation, and ongoing service excellence.
• Serve as a key resource for resolving complex client, carrier, and supplier issues.
• Support customer retention through responsive communication and operational expertise.
• Reinforce service standards and customer-focused execution across the team.
• Manage export shipments and maintain a high level of operational performance on assigned accounts.
• Ensure adherence to CargoWise, GlobalLink, SOPs, and operational best practices.
• Lead resolution of complex shipment, customer, and operational issues.
• Coach, train, and mentor Export Coordinators and new team members.

Export Team Lead managing export shipments and leading team development at Mohawk Global

Export Team Lead

Export Team Lead managing export shipments and providing guidance to team members at Mohawk Global. Focused on operational support, customer retention, and process improvements in logistics.

• Lead, coach, and mentor a team of VOE Specialists
• Oversee daily VOE operations
• Maintain team Quality Assurance (QA) performance
• Document and validate employment verification documentation
• Promote exceptional customer service
• Prepare and maintain operational reports

Team Lead overseeing VOE Specialists verifying employment for mortgage applicants

Team Lead, VOE

Team Lead managing VOE Specialists to ensure verification of employment for mortgage applicants. Fostering a high-performance team culture while maintaining operational excellence.

• Lead, mentor, and support Commercial Lines Account Managers by providing coaching, training, and guidance to promote professional growth and consistent service delivery.
• Manage and service a designated portfolio of commercial insurance accounts, including renewals, policy changes, coverage reviews, and complex client service needs.
• Serve as an escalation point for complex client issues, coverage questions, and carrier negotiations, ensuring timely and effective resolution.
• Establish and reinforce service standards, workflow expectations, and best practices to promote operational consistency and client satisfaction.
• Assist with onboarding, training, performance management, and ongoing development of Commercial Lines team members.
• Monitor team workloads and productivity, helping balance assignments and ensure service level expectations are consistently met.
• Review reports and quality metrics to identify trends, improve processes, and support continuous operational improvement.
• Develop and maintain strong relationships with clients, carrier partners, Producers, and internal stakeholders.
• Support carrier relationships, assist withpotential E&O matters, and provide operational coverage during team member absences as needed.
• Maintain accurate documentation within the agency management system and ensure compliance with agency procedures and industry standards.
• Stay informed on commercial insurance products, carrier guidelines, underwriting practices, and industry trends through ongoing professional development.

Team Lead managing Commercial Lines Account Managers and portfolios in the insurance industry

Commercial Lines Team Lead

Team Lead managing Commercial Lines Account Managers and portfolios for We Insure Risk in Hudson, NY. Ensuring high-quality service delivery, operational support, and team development.

• Process and integrate customer data
• Ensure compliance with U.S. Government regulatory agencies
• Discuss and sell various services to clients
• Provide written and oral instructions to direct reports
• Prepare important documents for import customs clearance
• Manage aging/unresolved audits
• Resolve customer concerns and problems regarding billing and tracking shipments
• Perform routine and periodic Relationship Reviews

Import Specialist II managing customs compliance and data integration

Import Specialist II – Team Lead Backup

Import Specialist II responsible for compliance and data integration in customs brokerage. Processing customer data and ensuring regulatory standards are met with a remote schedule.

• Oversee the daily workflow for the MBS Allocations team; monitor volumes, queues, and work allocation to ensure timely and accurate completion of all allocation and pre-settlement processes.
• Serve as the first line of defense in monitoring control adherence and data quality for the Allocations team.
• Act as the primary escalation point for analysts on all allocation-related issues; identify root causes of recurring problems and drive them to resolution.
• Provide day-to-day coaching, mentorship, and workflow guidance to analysts.
• Build productive relationships with internal partners (front office, middle office, technology) to ensure smooth execution of the allocation process.
• Drive small-scale process improvement and automation initiatives within the Allocations team, partnering with Technology to refine workflows.

Team Lead on MBS Allocations managing workflow and mentor analysts

MBS Allocations Team Lead

Team Lead on MBS Allocations overseeing workflow and providing mentorship to analysts. Requires expertise in Mortgage-Backed Securities and operational processes.

• Own real time execution during assigned shifts across chat and phone queues.
• Monitor queue health, coverage, and workload distribution to ensure timely responses.
• Step in directly to handle complex cases or volume spikes as needed.
• Serve as day to day support for a team of Member Services Associates.
• Provide real time coaching on judgment calls, prioritization, and handling ambiguous cases where no clear script exists.
• Conduct quality reviews and deliver clear, actionable feedback.
• Support onboarding and ramping of new hires.
• Act as the first line escalation point for pharmacy and insurance issues including missing information, coverage rejects, routing questions, and fulfillment delays.
• Partner with internal teams to resolve escalated member issues while maintaining non clinical boundaries.
• Ensure appropriate handling and escalation of safety concerns or sensitive disclosures.
• Ensure consistent execution of SOPs, scripts, and workflows.
• Identify breakdowns in workflows and flag patterns or risks to leadership.
• Help test, roll out, and reinforce new workflows, macros, or tooling changes.
• Support team performance across response time, resolution quality, and member satisfaction.

Team Lead supporting frontline associates in medication access programs at Maven Clinic

Member Services Team Lead – Medication Access, Support Programs

Team Lead providing operational support and coaching for frontline associates at Maven Clinic. Ensuring escalations and issues are handled with care while optimizing pharmacy workflow efficiency.

Team Lead jobs in New York

See all jobs on JobTailor