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Moder

Team Lead, VOE

Moder

Team Lead managing VOE Specialists to ensure verification of employment for mortgage applicants. Fostering a high-performance team culture while maintaining operational excellence.

Posted 7/14/2026full-timeRemote • New York • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and mentoring capabilities while overseeing daily operations and ensuring quality assurance in employment verification processes. Proficient in customer service excellence and operational reporting within a call center or mortgage operations environment.

Highest-signal resume keywords
Leadership ExperienceQuality Assurance ManagementCustomer Service ExcellenceMicrosoft Office ProficiencyMortgage Processing Familiarity

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Employment Verification DocumentationOperational ReportingCall Center OperationsCustomer ServiceQuality Assurance
Soft Skills
CoachingMentoringVerbal CommunicationWritten Communication
Tools & Technologies
Mortgage Processing PlatformsLOS SystemsVerification Tools
Industry Keywords
Call CenterCustomer ServiceMortgage Operations

About the role

Key responsibilities & impact
  • Lead, coach, and mentor a team of VOE Specialists
  • Oversee daily VOE operations
  • Maintain team Quality Assurance (QA) performance
  • Document and validate employment verification documentation
  • Promote exceptional customer service
  • Prepare and maintain operational reports

Requirements

What you’ll need
  • Bachelor’s Degree from a Four (4) year College or University
  • 4–6 years of experience in a Call Center, Customer Service, or Mortgage Operations environment
  • 1–2 years in a leadership or supervisory role
  • Advanced proficiency in Microsoft Office (Excel, Outlook, Word)
  • Familiarity with mortgage processing platforms, LOS systems, and verification tools
  • Excellent verbal and written English communication skills

Benefits

Comp & perks
  • Exceptional customer service
  • Coaching and mentoring
  • Training and development opportunities