Support Engineer

• Provide all aspects of technical support to the Liebherr-Great Britain and Liebherr Ireland Mobile and Crawler Crane Customers.
• Provide all aspects of technical support to the Liebherr-Great Britain and Liebherr Ireland Mobile and Crawler Crane field Service and workshop engineers.
• Work as a member of the team assisting and supporting department colleagues as well as other departments in LGB LIR if required.
• Develop and maintains excellent working relationships with all departments and team members to assist in achieving the department high standards.
• Communicate all technical information to the right people at the right time, including material received from the Liebherr Group factories.
• Manage specific jobs and projects as appropriate and take responsibility for their completion.
• Participate in the management of warranty work, liaising with the Liebherr Group factories and customers to achieve the best outcomes for all parties.
• Brief and deploy engineers as required, ensuring that optimum competencies and resources are applied to each job and project.
• Investigate or participate with others in the investigation of incidents, accidents or customer technical issues, report on these cogently in a form that will stand up to rigorous scrutiny.
• Undertake to attend meetings and exhibitions off-site and overseas. This will include time spent away from home overnight.
• Participate in a rota-based out-of-hours call-out system.

Product Support Engineer – Technical Advisor

• Organizing routine maintenance allocated on a monthly basis
• Ensures that all documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types
• Maintains ancillary documentation e.g. Safety Manual, Procedures Manual to the highest standard with regular reviewing of manuals provided in accordance with the Quality Management System
• Actively drives the achievement of the SLAs/KPIs of the team
• Align personal working practices with the department’s performance targets
• Actively demonstrate compliance with all team targets
• Maintains personal service spares issued and inventory records to the highest standard
• Ensures all anomalies are quickly and effectively reported and resolved
• Ensures that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times specified
• Makes returns of all fully completed service documentation, Service Reports, Time Sheets, Expenses Claims, Motor Vehicle Log Sheets etc, on a weekly basis
• Occasional ad hoc travel required - training takes place in the Netherlands, other OneSource sites may require occasional support

Customer Support Engineer

• Deliver exceptional first-line technical support to customers through phone, email, and other communication channels
• Investigate, diagnose, and resolve technical issues relating to Cameramatics products and services, applying a structured and methodical approach to troubleshooting
• Accurately document customer interactions, technical issues, troubleshooting steps, and resolutions within the ticketing system to maintain high-quality support records and knowledge sharing
• Work closely with cross-functional teams, including Engineering, Product, and Customer Success, to resolve complex technical challenges and ensure timely issue resolution
• Manage issue escalation processes effectively, ensuring unresolved cases are routed to the appropriate teams while maintaining clear communication and ownership through to resolution
• Identify recurring issues, trends, and opportunities for improvement, providing actionable feedback to support product enhancements, operational efficiencies, and an improved customer experience
• Contribute to the development and maintenance of technical documentation, knowledge base articles, troubleshooting guides, and customer training materials to promote self-service and knowledge sharing
• Support a global customer base by participating in a shift-based support rota, demonstrating flexibility and adaptability to work alternative hours as required to meet business and customer needs
• Take ownership of customer issues from initial contact through to resolution, ensuring customers are kept informed and receive timely updates throughout the support journey
• Continuously develop technical knowledge and product expertise, staying up to date with new features, technologies, and industry developments to provide best-in-class customer support.

Technical Support Specialist

• Serve as the subject matter expert for all things Cameramatics, providing guidance on software, hardware, connectivity, and integration-related issues.
• Support and enable the team to deliver timely, effective, and high-quality solutions for customers.
• Recruit, mentor, and develop a high-performing technical support team, fostering a culture of accountability, collaboration, continuous learning, and customer excellence.
• Establish, monitor, and continuously improve key performance indicators (KPIs) to ensure service level agreements (SLAs) are consistently achieved while maintaining an exceptional customer experience.
• Drive process improvement initiatives by identifying inefficiencies, implementing best practices, and enhancing workflows to improve both team productivity and customer outcomes.
• Act as a trusted customer advocate, building strong relationships, understanding customer challenges, and ensuring customers realise maximum value from Cameramatics products and services.
• Use support metrics, trend analysis, and customer feedback to identify opportunities for improvement, inform decision-making, and enhance team performance and customer satisfaction.
• Lead the resolution of complex escalations by looking beyond immediate issue resolution to identify underlying causes.
• Conduct root cause analysis (RCA), implement corrective actions, and drive sustainable process and product improvements to help prevent recurring issues.

Technical Support Manager

• Deliver high-quality technical support to Windcave customers, diagnosing problems thoroughly and communicating solutions clearly
• Engage directly with external customers to provide meaningful analysis of ongoing issues, turning complex problems into clear, useful insights
• Support implementation projects working closely with project leads to ensure high-quality delivery within defined timeframes
• Own incident management and notification responses analysing patterns, feeding insights back to the team, and helping prevent recurring issues

Graduate Technical Support Analyst

• Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues
• Gather and document all relevant information for reported issues, ensuring accurate case creation and updates
• Apply standard troubleshooting techniques and validated fixes under guidance from senior team members
• Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details
• Reproduce reported issues in internal environments to support investigations
• Follow up with customers to ensure issues are resolved to satisfaction
• Maintain clear, professional communication with customers throughout the support process
• Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing

Technical Support Associate

• Manage and resolve incidents and service requests within agreed SLAs and KPIs
• Support and maintain applications hosted in Microsoft Azure
• Investigate system and data issues through analysis and problem-solving techniques
• Collaborate with internal teams and third parties to resolve issues effectively
• Maintain accurate and up-to-date documentation and share knowledge across the team
• Monitor system performance to ensure uptime and service reliability targets are met
• Follow established processes and contribute to continuous improvement
• Participate in an on-call rota and carry out out-of-hours changes when required

Application Support Analyst

• Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing.
• Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs.
• Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
• Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs.
• Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback.

Technical Support Engineer, L1/Frontline Support

• Deliver first class onsite and remote technical support to internal and external stakeholders
• Engage in call logging, detailed analysis, diagnosis, and resolution of incidents and service requests
• Support various projects including acquisitions, site migrations, and upgrades
• Travel to various Veezu locations across the UK as needed
• Manage technology assets ensuring correct administration of records and storage of assets
• Support company acquisitions or projects by assisting with the integration and migration of network services
• Provide on-call & out-of-hours support as necessary

Technical Support Engineer

• Provide strategic leadership to FM operations teams in delivering a portfolio of corporate buildings that is fully compliant with legislative obligations, applicable standards, and codes of practice.
• Lead or direct facilities related initiatives to realise improvements, efficiencies or best practice in FM operations, compliance, health, safety, environment, and accessibility.
• Lead on the development of risk assessments relative to fire safety, security, and health and safety generally, as required by relevant legislation.
• Develop and implement robust policies, procedures, processes, instructions and guidance as required to ensure continuous and consistent compliance with workplace and premises related legislative duties, with corporate health and safety guidance and premises management standards, and with industry best practice.
• Lead on the integration of the Council's chosen Property Asset Management System within FM Service operations to achieve strategic business objectives in relation to operational efficiency and premises compliance.
• Comprehensively monitor, audit and report on premises compliance across the FM managed property portfolio and provide assurance reports as required.

Facilities Manager – Operations, Technical Support

• Providing IT support across desktop environments, warehouse systems, business applications and mobile computing, minimising disruption to business operations
• Driving the creation, continual improvement and governance of knowledge sharing between the business and the Service Desk
• Delivering timely on-site support, maintaining high standards of customer service and identifying and addressing training needs where required
• Monitoring the IT Service Management (ITSM) toolset and respond to escalations from the Service Desk, including task allocation and clear communication of urgency and impact
• Working closely with on-site users to diagnose and resolve break/fix issues, ensuring rapid resolution or appropriate escalation
• Identifying incident trends, investigate root causes and develop effective solutions, leveraging internal expertise and engaging third-party support or consultants where necessary
• Performing daily operational and mandatory checks, including reviewing supplier reports, backup routines and key system performance metrics
• Carrying out hardware and software imaging, configuration, deployment, migration, maintenance and ongoing support
• Providing guidance and mentoring to junior team members, supporting their technical development, knowledge sharing and confidence in delivering IT support.

IT Support Analyst

• People management of Support Consultants and Technical Support Consultants
• Leading team training and development, including structured upskilling in Python, Azure, SQL especially for troubleshooting, automation, and diagnostic efficiency
• Objective setting, employee motivation and professional development planning
• Acting as the SME for complex technical issues, including major incidents
• Identifying hardware/software solutions and contributing to continuous improvement
• Leading by example and supporting the team in achieving company goals
• Diagnosing and resolving advanced faults
• Managing escalations internally and externally, ensuring major incidents are resolved within SLA and coordinating cross‑team activity
• Contributing to lessons‑learned sessions and RCA documentation (CAPA)
• Responding to Zendesk tickets and supporting clients via phone, Teams and email

Technical Support Team Leader

• Demonstrate deep subject matter expertise in our core technologies, as well as at least one other technology specialty, and develop expertise in a second area of specialty.
• Provide advanced technical support to customers via phone, online, chat, and email and use tools and advanced expertise to pull and effectively analyse logs, traces, packet captures, etc. to determine root cause of issues.
• Demonstrate professional, assertive, articulate, and friendly verbal and written communication in all aspects of your work. Take full ownership of all communication needs related to the management of troubleshooting efforts internally and externally, building confidence across all customers and stakeholders that we are progressing properly towards resolution.
• Effectively mentor colleagues on their communication, troubleshooting, process, product knowledge and case work.
• Encourage productive debate and discussion with colleagues to more thoroughly analyse and resolve problems.
• Be influential in improving procedures and processes that improve our efficiency and effectiveness.
• Ensure that each case that you own is progressing according to the response and resolution targets as specified in our Service Level Agreements (SLA). Assist colleagues in accelerating their cases toward timely resolution.
• Provide root cause correction, not just symptom relief. Ensure that all facets of the problem are evaluated to eliminate the recurrence of the issue. Exemplify tenacity in resolving core issues that fully resolve problems and assist peers in doing the same.
• Proactively manage personally assigned and cases from the queue based upon severity and priority of each issue and your skills and ability to resolve.
• Open and monitor incidents created with 3rd party providers. Work with other internal stakeholders to improve our interactions and success in handling these incidents.
• Obtain and maintain certification as a Knowledge-Cantered Service (KCS) Publisher, create useful knowledge content, and update existing knowledgebase articles using KCS methodology. Provide coaching to others on KCS best practices.
• Identify, document, and report issues with software, design, reliability, and maintenance issues to the proper teams, ensuring that they are aware of and are addressing customer expectations. Gather, validate, and document all pertinent details related to an issue believed to be a bug to enable the receiving R&D resource to duplicate the issue easily and rapidly. Work with R&D as needed during isolation, correction, and implementation of any delivered resolution.
• Develop and maintain consistent and exemplary performance on all key performance indicators, modelling a higher-level achievement for level 1 Technical Support Engineers as well as your peers at the same job level.
• Properly de-escalate customers through expert communication and resource engagement, ensuring that all customers that you influence are receiving excellent service. Expected to handle more complex and escalated cases.
• Demonstrate a deep understanding of networking technologies and how they are utilized by our products, platform, and customers. Expert at reading and analyzing network and other technical diagrams to aid in problem diagnosis and resolution, and often provide mentoring to colleagues to improve their technical abilities.
• Provide training to colleagues in real time as you perform your work and assist them in being successful in their roles. Develop training materials, best practice documentation, and other resources that will help others, including customers, to be more successful with our products.
• While a consistent work schedule is a norm, the ability to work a flexible schedule and provide on-call services is needed from time to time.

Senior Technical Support Engineer

• Demonstrate deep subject matter expertise in our core technologies, as well as at least one other technology specialty, and develop expertise in a second area of specialty.
• Provide advanced technical support to customers via phone, online, chat, and email and use tools and advanced expertise to pull and effectively analyse logs, traces, packet captures, etc. to determine root cause of issues.
• Demonstrate professional, assertive, articulate, and friendly verbal and written communication in all aspects of your work. Take full ownership of all communication needs related to the management of troubleshooting efforts internally and externally, building confidence across all customers and stakeholders that we are progressing properly towards resolution.
• Effectively mentor colleagues on their communication, troubleshooting, process, product knowledge and case work.
• Encourage productive debate and discussion with colleagues to more thoroughly analyse and resolve problems.
• Be influential in improving procedures and processes that improve our efficiency and effectiveness.
• Ensure that each case that you own is progressing according to the response and resolution targets as specified in our Service Level Agreements (SLA). Assist colleagues in accelerating their cases toward timely resolution.
• Provide root cause correction, not just symptom relief. Ensure that all facets of the problem are evaluated to eliminate the recurrence of the issue. Exemplify tenacity in resolving core issues that fully resolve problems and assist peers in doing the same.
• Open and monitor incidents created with 3rd party providers. Work with other internal stakeholders to improve our interactions and success in handling these incidents.
• Identify, document, and report issues with software, design, reliability, and maintenance issues to the proper teams, ensuring that they are aware of and are addressing customer expectations. Gather, validate, and document all pertinent details related to an issue believed to be a bug to enable the receiving R&D resource to duplicate the issue easily and rapidly. Work with R&D as needed during isolation, correction, and implementation of any delivered resolution.
• Develop and maintain consistent and exemplary performance on all key performance indicators, modelling a higher-level achievement for level 1 Technical Support Engineers as well as your peers at the same job level.
• Properly de-escalate customers through expert communication and resource engagement, ensuring that all customers that you influence are receiving excellent service. Expected to handle more complex and escalated cases.
• Demonstrate a deep understanding of networking technologies and how they are utilized by our products, platform, and customers. Expert at reading and analysing network and other technical diagrams to aid in problem diagnosis and resolution and often provide mentoring to colleagues to improve their technical abilities.
• Provide training to colleagues in real time as you perform your work and assist them in being successful in their roles. Develop training materials, best practice documentation, and other resources that will help others, including customers, to be more successful with our products.
• While a consistent work schedule is a norm, the ability to work a flexible schedule and provide on-call services is needed from time to time.

Team Lead, Technical Support

• Support and maintain Azure-based data solutions
• Monitor and troubleshoot failures in pipelines and jobs
• Develop automation scripts using Python or PowerShell
• Write, optimize, and troubleshoot SQL queries
• Provide L2/L3 support aligned with ITIL practices
• Participate in on-call rotations and handle critical incident response

Azure Data Support Engineer

• Supporting to deliver expert marine and maritime support to the Triton asset, ensuring safe, compliant, and efficient operations
• Providing technical oversight for hull and marine inspections, covering both structural and system elements
• Guarantees that all activities align with the company’s management system, asset-specific procedures, performance standards, and recognized international regulations and industry best practices
• Reporting into the Marine Superintendent, acting as the secondary focal point for all marine and maritime matters
• Collaborating closely with asset operations and integrity teams to maintain the reliability and safety of marine infrastructure and operations

Marine Support Engineer

• Provide application support and maintenance across Fleet Alliance’s operational business systems including CRM, eFleet, Concilium, the Salary Sacrifice platform and associated integrations.
• Deliver development projects including new functionality, feature enhancements, workflow improvements and configuration changes.
• Develop and maintain integrations between internal systems, third-party platforms and external APIs.
• Carry out bug fixes, data maintenance, configuration updates and user access related changes across operational systems.
• Participate in deployment, testing and release activities across operational systems and platforms.
• Collaborate with developers, analysts and third-party suppliers to deliver system improvements and operational changes.
• Transition to supporting newer strategic platforms and technologies as legacy operational systems is progressively decommissioned and replaced.
• Balance operational priorities alongside ongoing development and enhancement activities across multiple systems and workstreams.
• Contribute to regular technology and development team meetings.
• Work closely with internal stakeholders to understand operational challenges and deliver effective technical solutions.
• Troubleshoot and debug application issues to improve system stability, performance and operational efficiency.
• Develop and maintain CSV, ad-hoc and operational reports including modifications to existing custom CRM reports.
• Maintain existing systems, recommending improvements to technology and optimising processes where appropriate.
• Investigate, troubleshoot and resolve application issues, defects and operational problems across business-critical platforms.

Applications Support Developer

• Provide excellent support to all ClearSpace staff across all locations
• Manage user onboarding, offboarding and moving
• Support our application stack
• Build, troubleshoot and support end user devices
• Manage IT assets from creation to distribution and end of life
• Create, update and maintain technical documentation
• Troubleshoot IT issues
• Manage IT Ticket life cycle
• Provide limited support for network and server infrastructure
• Help implement and maintain security tooling, processes and controls
• Perform root cause analysis and implement long term solutions
• Liaise with suppliers for software renewals
• Contribute to IT projects
• Help build, develop and implement new IT processes

IT Support Engineer

• Supporting operations for the Japanese market, resolving critical technical issues, and ensuring cloud system security.
• Acting as a technical evangelist who elevates our global team's capability through mentorship and deep-dive knowledge sharing.
• Acting as the main contact to proactively analyze and solve technical issues.
• Collaborating and working closely with internal cross-functional teams to drive problems to resolution.
• Supporting Japanese-speaking clients and managing complex commercial discussions in Japanese.

Senior Cloud Support Engineer

• Work with the IT team to maintain and improve Stowe Family Law's IT, communications, mobile and cloud infrastructure.
• Receive, process, prioritise and resolve IT issues from staff in a timely and cost-effective manner.
• Log work accurately in the IT service management platform, including outcomes, resolutions and useful knowledge base content.
• Escalate issues to internal specialists or external suppliers where required, while retaining ownership and ensuring progress is communicated.
• Administer and support users across Microsoft 365, Exchange, Entra ID, Active Directory, Intune, Teams and SharePoint.
• Support Salesforce users and work with relevant teams or suppliers to resolve application and access issues.
• Support telephony, contact and communications systems, including Vonage and RingCentral.
• Troubleshoot hardware, peripherals, laptops, mobile devices, network connectivity, printing and office equipment.
• Maintain excellent relationships with office partners, managing partners, facilities contacts, suppliers and internal stakeholders.
• Keep up to date with developments in legal technology, AI applications, cloud services and modern support practices.

See all jobs on JobTailor

Product Support Engineer – Technical Advisor

Customer Support Engineer

Technical Support Specialist

Technical Support Manager

Graduate Technical Support Analyst

Technical Support Associate

Application Support Analyst

Technical Support Engineer, L1/Frontline Support

Technical Support Engineer

Facilities Manager – Operations, Technical Support

IT Support Analyst

Technical Support Team Leader

Senior Technical Support Engineer

Team Lead, Technical Support

Azure Data Support Engineer

Marine Support Engineer

Applications Support Developer

IT Support Engineer

Senior Cloud Support Engineer

IT Support Engineer