UC Support Engineer

CPS

UC Engineer responsible for technical support, implementation, and maintenance of Unified Communications solutions. Collaborating with internal teams and vendors for optimal performance of UC platforms.

Posted 7/16/2026full-timeReading • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Proficient in Unified Communications technologies, including Teams Direct Routing and SIP/VOIP, with strong troubleshooting skills across network, voice, and application layers. Experienced in maintaining UC infrastructure components and ensuring compliance with security standards and organizational policies.

Highest-signal resume keywords

Unified Communications TechnologiesSIP/VOIPTroubleshooting SkillsAzure InfrastructureITIL V4 Foundation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Teams Direct RoutingSkype for Business Server 2015/2019SBCs (Ribbon, AudioCodes)Contact Centre Solutions (Anywhere365)Call Recording Platforms (Verint)Active DirectoryGroup PolicyVirtualizationPKINetworking

Soft Skills

Effective Communication SkillsResilience Under PressureCustomer Service CommitmentFast Learner

Certifications & Qualifications

Ribbon Edge SupportAudioCodes ACA/ACPMS-700MS-720Anywhere365 Partner TrainingCCNA

Industry Keywords

UC SystemsIncident ResolutionSystem Health ChecksPerformance MonitoringComplianceKnowledge Sharing

Tech Stack

Tools & technologies

AzureVoIP

About the role

Key responsibilities & impact

Provide technical support and incident resolution for UC systems, including but not limited to Teams Operator Connect, Teams Direct Routing, and SIP/VOIP platforms.
Implement, configure, and maintain UC infrastructure components, including SBCs (Ribbon, AudioCodes), contact centres, and call recording solutions.
Troubleshoot and diagnose hardware and software issues within UC environments, escalating complex problems as necessary.
Conduct routine system health checks, performance monitoring, and apply updates or patches to maintain optimal operation.
Document technical procedures, solutions, and configurations for knowledge sharing and compliance purposes.
Collaborate with other IT and support teams to ensure seamless integration and operation of UC services.
Assist in provisioning users, managing access controls, and supporting moves/adds/changes requests on UC platforms.
Participate in projects related to UC system upgrades, migrations, and new feature deployments.
Maintain security standards and ensure compliance with organisational policies and industry best practices.

Requirements

What you’ll need

Demonstrated proficiency in Unified Communications technologies, including Teams Direct Routing, Skype for Business Server 2015/2019, SIP/VOIP, and legacy PBX systems (Avaya, Mitel, CCM).
Experience with SBCs (Ribbon, AudioCodes), contact centre solutions (Anywhere365), and call recording platforms (Verint).
Strong troubleshooting skills across UC environments, including network, voice, and application layers.
Working knowledge of supporting technologies such as Azure Infrastructure, Active Directory, Group Policy, virtualization, PKI, and networking.
Ability to interpret logs, analyze performance metrics, and apply diagnostic tools to resolve technical issues.
Effective written and oral communication skills for documenting issues and collaborating with stakeholders.
Resilience under pressure and commitment to delivering excellent customer service.
Fast learner with the ability to assimilate new information and technologies quickly.
Experience in Power Platform and Dynamics365
Certifications: Ribbon Edge Support (desirable), AudioCodes ACA/ACP (desirable), MS-700, MS-720 (desirable), Anywhere365 Partner Training (desirable), CCNA (desirable), ITIL V4 Foundation (required if not previously achieved)

Benefits

Comp & perks

PMI with Vitality Health
Medical Cash Plan with Medicash
Life Assurance (Death in Service) with YuLife
Employee Assistance Programme
25 days holiday (plus all Public Holidays) – increasing to 26 days after 1 year, to 27 days after 2 years and to 28 days after 5 years
Your birthday day off
Access to Costco Membership
Salary Sacrifice Scheme, applicable to:
Workplace Pension https://www.nestpensions.org.uk/schemeweb/nest/about-pensions/why-save-with-a-workplace-pension.html
Employer contribution is currently 5.5% of qualifying salary (above legislated minimum and will increase if we achieve certain business targets)
Employee contribution is 4% of qualifying salary (legislated minimum but you can elect to increase)
EV Car Schemes
Discounted Gym Membership
Cycle Schemes
Home & Tech discounts for IKEA and Curry PC World
Holiday Exchange Scheme: buy up to 10 additional day per year and sell up to 5.
Quarterly and annual star performer awards – voted for by your peers and colleagues
Spot Awards of £25 and up, to instantly recognise excellence in you and your colleagues
Annual professional and personal training budget to support your PDP
Career Development Frameworks
Reward schemes that are designed to thank you for your hard work and make life a little more affordable.
Quarterly employee experience/engagement survey
Quarterly company meetings
Duration of in-person company meetings is generally 2 or 3 days and location changes every year.
Social/team building events, organised by our incredible Employee Forum
Regular, meaningful 1 to 1s
Long service recognition at 5, 10, 15, 20 years and onwards
Award winning culture *Great Place to Work™ Nov 24 to Nov 25; Best Workplaces for Development™ 2025, Best Workplaces for Wellbeing™ 2025, Best Workplaces for Women™ 2025, Best Workplaces in Consulting and Professional Service™ 2024*