Customer Success Manager

• Successful candidates will bring strong consulting capability across all phases of the delivery lifecycle.
• Requirement Definition – working with clients to capture and challenge requirements, ensuring feasibility and alignment to platform capabilities.
• Solution Design – designing CE, Power Platform and Project Operations capabilities, including project planning, resource assignments, time, expense, project cost and revenue scenarios.
• Configuration – implementing agreed requirements within the solution.
• Test Management – reviewing configuration, supporting client testing and ensuring solutions meet quality expectations.
• Process Design and Mapping – documenting and designing business processes, including project delivery and project accounting workflows.
• Awareness Presentations & Workshops – helping clients understand solution capabilities and prepare for adoption.
• Training Preparation & Delivery – designing and delivering targeted, hands‑on training sessions.
• Data Migration Support – guiding clients through data preparation and migration approaches.
• Mentoring and Support – enabling client teams to become self‑sufficient and confident users of D365 and the Power Platform.

CPS

Dynamics 365 Consultant – Customer Engagement, Project Operations