Support Engineer

• Provide technical support and incident resolution for UC systems, including but not limited to Teams Operator Connect, Teams Direct Routing, and SIP/VOIP platforms.
• Implement, configure, and maintain UC infrastructure components, including SBCs (Ribbon, AudioCodes), contact centres, and call recording solutions.
• Troubleshoot and diagnose hardware and software issues within UC environments, escalating complex problems as necessary.
• Conduct routine system health checks, performance monitoring, and apply updates or patches to maintain optimal operation.
• Document technical procedures, solutions, and configurations for knowledge sharing and compliance purposes.
• Collaborate with other IT and support teams to ensure seamless integration and operation of UC services.
• Assist in provisioning users, managing access controls, and supporting moves/adds/changes requests on UC platforms.
• Participate in projects related to UC system upgrades, migrations, and new feature deployments.
• Maintain security standards and ensure compliance with organisational policies and industry best practices.

UC Support Engineer

Security Engineer

• Design, build and demonstrate Microsoft 365 Modern Work and Security capabilities to prospective clients.
• Lead customer workshops, discovery sessions and strategic conversations with stakeholders from technical teams through to executive leadership.
• Gather and document business, functional, technical, security, compliance and migration requirements.
• Produce current-state assessments, target-state architectures, strategic recommendations, roadmaps, options appraisals and migration strategies.
• Create high-quality architecture and solution designs capable of being handed over to multi-disciplinary delivery teams for successful implementation.
• Provide technical leadership across large customer programmes, coordinating architecture decisions across productivity, collaboration, security, compliance, identity, endpoint, migration and UC workstreams, and drawing on SMEs for specialist design input where required.
• Support technical governance, design assurance, dependency management and risk resolution throughout customer engagements.
• Assist in writing compelling proposals, responses to tenders, discovery reports, business cases and statements of work.
• Estimate delivery effort and support solution costing activities across complex, multi-phase engagements.
• Ensure all customer-facing deliverables meet CPS quality standards.
• Promote CPS as a recognised leader in Microsoft Modern Work and Security through blogs, webinars, events, conferences and customer engagements.
• Contribute to internal standards, methodologies and reusable assets to improve the consistency and quality of delivery.
• Lead the creation, development and evolution of the CPS Modern Work and Security service portfolio.
• Define and maintain service propositions covering Microsoft 365 strategy, tenant design, Google Workspace to Microsoft 365 migration, SharePoint, Teams, Exchange Online, OneDrive, Viva, Copilot, Intune, Entra ID, Defender, Purview, UC and adoption programmes, with support from specialist SMEs where appropriate.
• Work with the Head of Practice to develop packaged offerings with clearly defined scope, deliverables, commercial models, assumptions, risks and pricing structures.
• Work closely with Sales, Marketing and Delivery teams to develop go-to-market strategies and supporting collateral.
• Identify emerging Microsoft technologies, market trends and customer requirements, translating them into new service opportunities.
• Support pipeline development and business growth through technical sales engagement, opportunity qualification and executive-level solution positioning.
• Contribute to strategic partnerships with Microsoft and other technology vendors.
• Create repeatable delivery frameworks, migration approaches, architecture patterns and best-practice guidance that improve scalability and profitability across the practice.

Modern Work & Security Transformation Architect

Project Manager

• Lead client engagements from pre-sale support through mobilisation, delivery, commercial control, handover and sustainment.
• Own delivery quality, governance, scope, planning, RAID, change control, reporting, financial control and client acceptance.
• Provide consultative leadership to clients and internal teams, ensuring delivery reflects client objectives, adoption needs and business change impacts.
• Maintain strong commercial awareness, protecting project profitability while identifying opportunities to grow client relationships.
• Improve and embed CPS Project Management standards across engagements.
• Support resource utilisation, escalation handling, problem resolution and client issue management.
• Mentor Project Managers, supporting objectives, appraisals, development plans, career roadmaps and succession planning.
• Support PM Team Lead cover, annual leave planning, sickness cover and recruitment activity.

Senior Project Manager

Analyst

• This role will be conducted in tandem with an apprenticeship course which integrates training alongside a full time role.
• Reporting to the PMO Manager, the role of the CPS PMO Analyst is to support the transition of work from Sales to Delivery and then through to closure by acting as a supporting role and by applying governance to support processes outlined by the business.
• The PMO Analyst will also produce analytics to confirm the status of resource utilisation, project execution and time recording.
• The PMO Analyst will be handed existing tools (Microsoft Project Online / SharePoint / Power BI / Dynamics365) and processes to develop and extend as appropriate and agreed with CPS stakeholders.
• The PMO Analyst will also be required to manage some smaller projects and provide an assurance role on some larger projects as needed.

PMO Apprentice Analyst

Artificial Intelligence

• Play a key role in helping organisations adopt and realise value from Microsoft's AI technologies.
• Facilitate workshops, identify opportunities for AI-driven transformation, and design and deliver solutions using Microsoft Copilot, Copilot Studio, Power Platform and related technologies.
• Work across the full project lifecycle, from discovery and business process mapping through to solution build, testing, deployment and user adoption.
• Work on some of the most innovative AI projects in the Microsoft ecosystem while developing deep expertise in emerging technologies such as Copilot Studio, Microsoft Fabric, Azure AI and Agentic AI.

AI Consultant

• Responsible for designing and leading the delivery of enterprise AI solutions built on Microsoft's AI platform.
• Work closely with customers, consultants, developers, project managers and Microsoft.
• Define solution architectures that enable organisations to adopt AI securely, responsibly and at scale.
• Act as a trusted advisor to customers and provide technical leadership within CPS.
• Help shape AI strategy, propositions, delivery standards and reusable solution accelerators.
• Provide architectural leadership across the full project lifecycle, from pre-sales and discovery through to solution design, governance, implementation and production deployment.

UC Support Engineer

Modern Work & Security Transformation Architect

Senior Project Manager

PMO Apprentice Analyst

AI Consultant

AI Solutions Architect