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3rd Line Build & Support Engineer
Weetabix3rd Line Build & Support Engineer resolving complex technical incidents at Weetabix. Delivering advanced technical support, building and deploying secure IT systems while modernizing infrastructure.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in advanced infrastructure engineering and third-line support, with a strong focus on cloud technologies, security practices, and ITIL processes. Capable of delivering effective solutions for complex technical incidents while ensuring system stability and performance.
Highest-signal resume keywords
Advanced Infrastructure EngineeringMicrosoft Azure ExpertiseIdentity And Access ManagementITIL Process AdherenceEndpoint Management Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows Operating SystemsUnix EnvironmentsStructured Query Language (SQL)Virtualisation (VMware, Hyper-V)Networking (TCP/IP, VLANs, Firewalls, VPNs)Backup And Disaster Recovery SolutionsSecurity Tooling (EDR, XDR)Microsoft 365 TechnologiesMicrosoft IntuneGroup Policy
Soft Skills
Customer-Focused Service Approach
Tools & Technologies
Microsoft Entra IDMicrosoft Endpoint Configuration Manager (MECM)Windows AutopilotCloud PlatformsService Management Tools
Industry Keywords
ITILInfrastructure StrategyService TransitionContinuous ImprovementCybersecurity
Tech Stack
Tools & technologiesAWSAzureCloudCyber SecurityFirewallsITSMSQLTCP/IPUnixVMware
About the role
Key responsibilities & impact- Deliver advanced technical support, resolve complex incidents, and head the build and deployment of secure, reliable IT systems
- Act as the main escalation point for complex technical incidents, delivering advanced diagnosis across servers, networks, cloud platforms, applications and end-user environments
- Monitor, maintain and optimise systems to ensure stability, performance and security, including patching, backup management, antivirus and proactive health checks
- Troubleshoot and manage a broad technology estate, including physical and virtual servers, cloud platforms (such as Microsoft Azure and Amazon Web Services), identity and access management, endpoint management tools, networking, backup and disaster recovery, and security tooling
- Carry out root cause research to resolve underlying issues and implement long-term fixes that reduce repeat incidents
- Ensure all activity follows ITIL processes, advocating a compliant and well-governed environment
- Own service transition activities, ensuring new and updated services are secure, valid and effectively handed into business-as-usual assistance
- Work with third-party providers to resolve specialist issues and maintain service continuity
- Maintain clear, accurate and up-to-date documentation for infrastructure, configurations and assistance processes
- Deliver infrastructure projects, including system migrations, upgrades, integrations and new service deployments
- Build, configure and deploy servers, cloud services, end-user devices, network components and system upgrades, maintaining standard builds, golden images and secure configuration baselines
- Own infrastructure modernisation through the adoption of cloud technologies, automation and improved tooling
- Strengthen resilience through proactive monitoring, capacity planning and robust backup and recovery processes
- Contribute to infrastructure strategy, ensuring systems scale effectively to help business growth and evolving digital needs
- Identify and deliver continuous improvement opportunities to streamline processes, reduce recurring issues and enhance system performance
- Enhance cybersecurity by maintaining strong patching, endpoint protection, secure configurations and system hardening practices
Requirements
What you’ll need- Proven experience in third-line support or advanced infrastructure engineering
- Knowledge of Microsoft operating systems and enterprise technologies
- Experience diagnosing and resolving complex hardware, software and application issues
- Solid comprehension of Windows, Unix and Structured Query Language (SQL) Server environments
- Expertise in identity and access management including Active Directory, Microsoft Entra ID and Group Policy
- Experience with Microsoft Azure, including workloads, Entra ID and Conditional Access
- Virtualisation experience using VMware or Hyper‑V
- Endpoint management experience with Microsoft Intune, Windows Autopilot and Microsoft Endpoint Configuration Manager (MECM)
- Good insight of networking ethics including TCP/IP, VLANs, firewalls and VPNs
- Experience with storage area networks and enterprise storage solutions
- Knowledge of backup and disaster recovery solutions
- Familiarity with security tooling including EDR, XDR, vulnerability management and identity protection
- Experience with Microsoft 365 technologies
- Experience using IT service management tools within an ITIL environment
- Demonstrates a customer-focused service approach
Benefits
Comp & perks- Competitive salary & Annual Flexible benefits
- Annual bonus
- Double-matched pension scheme (up to 12% from us)
- 25 days annual leave increasing with service
- Annual Salary review
- Healthcare plan
- Discounted Weetabix products
- Continued investment in your personal development
- Flexible Work Opportunities
- Enhanced Maternity / Paternity / Adoption Leave
- Additional Time Off for Fertility Treatment and Neonatal Care
- Working Parents Support Group
- Fully stocked kitchens filled with our delicious products for you to enjoy