Customer Support Engineer

SPX Technologies

Customer Support Engineer providing support for diverse clients in technical operations and installations across communication systems. Engaging with customers while ensuring successful project delivery globally.

Posted 7/22/2026full-timeWappenham • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing technical operations and customer-facing contracts within communications or defence sectors, with a strong focus on downlink communication systems, installations, and maintenance. Proven ability to lead cross-functional teams, deliver training, and maintain high standards of documentation and compliance.

Highest-signal resume keywords

Technical Operations ManagementDownlink Communication SystemsProject ManagementTraining DeliveryCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Site SurveyingInstallation and CommissioningFactory Acceptance TestingTechnical DocumentationLogistics Management2nd Line RepairCustomer Trials PlanningNetwork Monitoring SystemsNetwork Voting SystemsAir to Ground Links Commissioning

Soft Skills

LeadershipInterpersonal SkillsCommunication SkillsProblem-SolvingTime Management

Industry Keywords

Communications SectorDefence SectorRegulated EnvironmentsMOD ContractsPolice Contracts

About the role

Key responsibilities & impact

Site survey including (UK & worldwide) Which includes fixed, mobile and ship locations
Ordering and packing installation Materials for shipment
Logistics - arrange shipping and Customs paperwork
2nd line repair (within workshop in factory)
Technical publications (system manuals and White papers)
Factory Acceptance Testing (UK & worldwide)
Site maintenance (UK & worldwide)
Installation and commissioning of Datalink systems, Network Monitoring and Network Voting systems (UK & worldwide)
Commissioning of air to ground links (worldwide)
Customer Trials, including writing trial plans (UK & worldwide)
Support for Customer Demos (UK and worldwide)
Writing and deliver training courses on all ECS equipment (UK & worldwide)
Customer Requirements capture for Sales (UK & worldwide)

Requirements

What you’ll need

Proven experience managing technical operations and customer-facing contracts, ideally in communications or defence sectors
Strong leadership and project management skills, with the ability to coordinate cross-functional teams and external contractors
Deep understanding of downlink communication systems and field operations, including installations, commissioning, and maintenance
Excellent communication and stakeholder engagement abilities, across phone, email, and presentations
Ability to tailor technical explanations to suit diverse audiences, from end-users to senior stakeholders
Demonstrated customer-focused mindset, with a proactive approach to service delivery and relationship building
Strong interpersonal skills, with the ability to mentor junior staff and foster a culture of accountability and growth
High attention to detail, with a commitment to accuracy in documentation and reporting
Flexible and adaptable, able to respond effectively to changing priorities and field conditions
Effective time management and problem-solving abilities, with a track record of delivering results under pressure
Skilled in record-keeping and compliance, particularly in regulated environments such as MOD and Police contracts
Experience in training delivery and technical documentation, supporting knowledge transfer and operational consistency

Benefits

Comp & perks

Competitive and performance-based compensation packages and bonus plans
Educational assistance, leadership development programs, and recognition programs