Support Engineer

• Advise and provide technical support for the products, internally and externally.
• Define the general specifications of the projects according to the needs of the clients.
• Evaluate the projects requested by clients, determine their technical feasibility, estimate and control costs and deadlines, and establish priorities.
• Define the configuration of the product according to the requirements agreed with the client.
• Verify and manage the approval of the final result.
• Define and verify the effectiveness and efficiency of the necessary production circuit.
• Carry out the follow-up of the projects and control the first productions, guaranteeing that the established quality and safety criteria and the client's requirements are met.
• Coordinate with other teams the development of applications demanded by customers and keep informed of new products.
• Offer technical support to the Sales area in the work of promoting the product (meetings with the client, commercial presentations, training courses, etc.).
• He will be in charge of the analysis of the solutions in the market and will collaborate in the definition of the strategy of products and applications.
• Ensure compliance with the code of conduct, corporate policy, procedures, standards, and internal commitments of the company (ISO 9001, ISO 14001, OSHAS 18001, IATF 16949...) and of the latter with clients (security measures, deadlines, specific customer requirements, quality, and confidentiality), and entities (PCI, VISA, MASTERCARD, GMSA, Common Criteria...); as well as current legislation on the protection of personal data.

Process Support Engineer

• Lead and support resolution of service cases involving wind turbine electrical subsystems.
• Troubleshoot and help resolve complex field issues impacting turbine reliability and availability.
• Perform and support root cause analysis (RCA) and corrective actions for recurring technical problems.
• Partner with Services and Fleet Performance teams to deliver high-quality, timely case dispositions.
• Support spare parts evaluations and part replacement dispositions at wind sites and manufacturing locations.
• Provide engineering support for non-conformance, product quality, and manufacturing-related issues.
• Coordinate with subsystem design teams to ensure field issues are addressed effectively and lessons learned are captured.
• Support updates to electrical schematics, BOMs, components, installation procedures, and related designs.
• Participate in testing and validation activities at manufacturing facilities and wind turbine sites.
• Contribute to continuous improvement efforts that enhance safety, quality, reliability, and fleet performance.

Electrical Fleet Support Engineer – MV/LV Electrical

• Supervisar en tiempo real las operaciones del call center para asegurar su correcto funcionamiento.
• Controlar y garantizar el cumplimiento de horarios, turnos y niveles de servicio establecidos.
• Monitorear indicadores de desempeño (KPIs) y proponer acciones de mejora continua.
• Coordinar y liderar al equipo, fomentando un ambiente de trabajo positivo y colaborativo.
• Motivar, orientar y apoyar al personal para alcanzar los objetivos operativos y de calidad.
• Resolver incidencias técnicas y operativas de manera eficiente y oportuna.
• Asegurar una atención al cliente de calidad, cumpliendo con los estándares de la empresa.
• Colaborar con otras áreas para optimizar procesos y recursos.
• Elaborar reportes sobre el rendimiento del equipo y las operaciones en tiempo real.
• Participar en la formación y acompañamiento del personal nuevo.

Supervisor/a – Team Leader, Teleoperadores Soporte Técnico

• Own customer issues end to end across the support portal and direct channels — triage, reproduce, resolve, communicate.
• Read and debug **JavaScript, TypeScript, and Java** well enough to localize bugs and brief Engineering precisely.
• Run real investigations — logs, network traces, app state — not just runbook-following.
• Use **AI tooling daily** for triage, log analysis, draft replies, knowledge base authoring. We expect you to push the frontier here, not wait for it.
• Be the structured voice of the customer inside the building — pattern-spot recurring issues, file the right tickets, kill them at the root with Product/Engineering.
• Author and maintain internal and customer-facing knowledge base content that scales the team beyond yourself.
• Escalate without losing ownership — the customer hears from you, not from a chain of handoffs.

Technical Support Engineer

Supervisor/a – Team Leader, Soporte Técnico

• Handling first line inbound technical support requests by phone, e-mail and tickets (B2B)
• Assisting new customers (merchants) with technical set-up of their account
• Troubleshooting and investigating technical issues (e.g., technical set up of accounts, transaction statuses and errors, technical parameters, payment pages, errors related to product integrations)
• Ensuring continuity of the merchant business by responding quickly and correctly
• Providing additional product information
• Maintaining a strong customer relationship
• Collaborate effectively with team members and cross-functional departments to streamline processes and deliver seamless customer service.

Technical Support Agent, Dutch

• Deliver outstanding customer support via chats, emails and tickets;
• Managing troubleshooting processes, handling escalations, and backlog maintenance;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with other teams.

Technical Support Consultant, Fluent English, Native Spanish

• Proporcionar asistencia técnica excepcional a usuarios internos y externos
• Diagnosticar y reparar equipos, software y sistemas complejos
• Informar sobre fallas críticas de diseño y problemas de confiabilidad
• Realizar actividades de instalación, traslado, adición y cambio (IMAC)
• Resguardar y restaurar datos en cuentas de clientes

Technical Support

• Own the technical health of supplier integrations.
• Monitor availability accuracy, booking rules behavior, confirmation flows, and request efficiency.
• Detect anomalies and performance degradation through technical KPIs and data analysis.
• Perform regular technical audits of integrations, catalogs, and configurations.
• Review and analyze API logs and request/response flows to investigate incidents and validate supplier behavior.
• Conduct root-cause analysis and define corrective actions.
• Act as the owner of the mapping process execution and efficiency with all supplier accounts.
• Apply and maintain the defined mapping policy, resolving inconsistencies.
• Ensure correct configuration and quality of catalogs and active products.
• Identify recurring issues and propose technical or process improvements.
• Collaborate with Product Supply and Engineering to implement and validate improvements.
• Provide technical support and clear insights to Key Account Managers and internal stakeholders.

Senior Technical Support Specialist

• Facilitating sales by establishing a strong relationship with colleagues in Sales, Product Management, Quality and Engineering
• Providing accurate proposals in time and quality that meet customer needs and expectations
• Effectively interacting with other functions and customers to ensure targets are achieved
• Strong understanding of technical specifications of pumps and related equipment
• Proactive, Creative, out-of-the-box thinking
• Experience with hydraulic selection tools is an advantage
• Experience using CRM tools, proficiency in MS Office applications
• Experience with order execution of technical projects and SAP is valuable

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