FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Provide first-line technical support.
- Diagnose and troubleshoot software, hardware, and system issues.
- Guide customers through product setup, configuration, and best practices.
- Escalate complex technical issues to the engineering team while ensuring timely resolution.
- Maintain detailed records of customer interactions and solutions in the support system.
- Create, update, and improve technical documentation, FAQs, and knowledge base articles.
- Identify recurring issues and suggest product improvements.
- Collaborate with cross-functional teams to enhance customer experience.
Requirements
What you’ll need- 1+ years of experience in a technical role.
- Strong troubleshooting and problem-solving skills.
- Excellent communication skills, both written and verbal.
- Experience documenting solutions, writing user guides, or contributing to knowledge bases.
- Familiarity with ticketing systems and customer support tools.
- Ability to explain technical concepts to non-technical users.
- Proactive and customer-focused mindset.
Benefits
Comp & perks- Opportunity to work at a high-growth AI startup, backed by top investors.
- Fast Growth - Backed by a16z and YC, on track for double-digit ARR.
- Ownership & Autonomy - Take full ownership of projects and ship fast.
- Top-Tier Compensation - Competitive salary + equity in a high-growth startup.
- Work With the Best - Join a world-class team of engineers and builders.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
TroubleshootingTechnical SupportProblem-SolvingDocumentationUser Guide Writing
Soft Skills
Excellent CommunicationCustomer-Focused MindsetProactive Approach