L2 Support Engineer

Solventum

L2 Support Engineer providing second level support and implementation for healthcare information systems. Collaborating with teams to ensure effective usage and customer satisfaction while working hybrid in Madrid.

Posted 6/19/2026full-timeMadrid • 🇪🇸 SpainMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Supporting our Health Information products in Spain and Colombia
Provide second level support to internal and external customers
Be a subject matter expert on our HIS systems
Collaborating with customers to understand their needs and ensure successful implementation and usage of our solutions
Liaising with our development team on upgrades, maintenance, hotfixes
Offering ongoing support and training to customers

Requirements

What you’ll need

Bachelor’s Degree or higher AND relevant job-related experience
Minimum 3 years proven track record in customer support and technical implementation
Excellent language skills in Spanish and English. Having Portuguese would be beneficial but not compulsory.
System operations, including monitoring, logging, and troubleshooting
Software Development Lifecycle processes
Current, valid Driver’s License
Excellent customer facing communication skills.
Coding experience.
Healthcare background.

Benefits

Comp & perks

Programs to help you live your best life – both physically and financially

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

HIS systemssystem operationsmonitoringloggingtroubleshootingSoftware Development Lifecyclecoding experience

Soft Skills

customer supporttechnical implementationcommunication skillscollaborationtraining

Certifications

Bachelor’s Degreevalid Driver’s License