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BD

Technical Support Service Desk Specialist – Level 2

BD

Technical Support Specialist providing advanced support for complex customer service issues. Collaborating across functions to ensure timely resolutions, driving operational excellence in a global medical technology company.

Posted 7/23/2026full-timeRemote • 🇪🇸 SpainJuniorMid-Level💰 €45,000 - €52,500 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support and service desk operations, with strong troubleshooting and problem-solving skills. Capable of delivering effective communication and stakeholder management while driving continuous improvement initiatives.

Highest-signal resume keywords
Technical SupportTroubleshooting SkillsService Desk OperationsCustomer CommunicationContinuous Improvement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical DegreeAnalytical SkillsProblem-Solving SkillsIT Service ManagementRemote Connectivity Solutions
Soft Skills
Excellent CommunicationStakeholder ManagementCoaching and MentoringWorkload Prioritization
Industry Keywords
Technical Customer SupportService DeskField ServiceShift-Left Initiatives

Tech Stack

Tools & technologies
ITSM

About the role

Key responsibilities & impact
  • Provide advanced technical support for complex incidents and service requests.
  • Ensure continuous hotline coverage during assigned shifts.
  • Investigate, troubleshoot, and resolve technical issues independently.
  • Deliver technical guidance and consultation to customers and internal teams.
  • Act as a key point of contact for customers, ensuring timely communication.
  • Collaborate closely with various business functions to resolve issues.
  • Create, document, track, and escalate technical cases when required.
  • Support Level 1 teams through coaching and mentoring.
  • Drive shift-left initiatives to improve operational efficiency.
  • Maintain and improve customer remote connectivity solutions.

Requirements

What you’ll need
  • Technical degree, vocational qualification, or equivalent professional experience in a related technical field.
  • Experience in technical customer support, service desk operations, field service, or a similar customer-facing technical environment.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Solid understanding of Service Desk and IT Service Management processes.
  • Excellent communication and stakeholder management skills.
  • Fluency in the local language and working proficiency in English; additional European languages are considered an advantage.
  • Demonstrated ability to prioritize workloads and drive continuous improvement initiatives.

Benefits

Comp & perks
  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities