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Fundraise Up

IT Support Engineer – L2

Fundraise Up

IT Support Engineer L2 at Fundraise Up handling complex technical escalations and improving operational processes. Managing SaaS administration and enhancing security posture through automation.

Posted 6/15/2026full-timeRemote • 🇪🇸 SpainMid-LevelSenior💰 €30,000 - €36,000 per yearWebsite

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Hard Skills
L1 supportL2 supportSysadmintroubleshootingmacOS administrationGoogle Workspace administrationincident responseautomationidentity managementdocumentation
Soft Skills
mentoringcommunicationproblem-solvingend-to-end ticket ownershipcontinuous improvement
Tools & Technologies
SaaScollaboration toolsidentity stackSaaS registry
Industry Keywords
incident handlingsecurity alertsonboardingoffboarding

Tech Stack

Tools & technologies
MacOS

About the role

Key responsibilities & impact
  • intake, triage, diagnosis, and resolution of L1 escalations tickets
  • onboarding & offboarding support
  • incident response for security alerts
  • drive continuous improvement through automation and integrations
  • provide mentoring & documentation for L1 support
  • corporate SaaS administration of collaboration and identity stack
  • maintenance of the SaaS registry
  • development of identity-related incident playbooks

Requirements

What you’ll need
  • 5 years in IT support, with at least 3–5 years at L2 / Sysadmin level.
  • Strong troubleshooting skills and end-to-end ticket ownership.
  • Hands-on experience with macOS administration and end-user troubleshooting.
  • Strong Google Workspace admin skills (roles, logs, security settings).
  • Understanding of security and incident handling.
  • Comfortable with identity & access work.
  • Ability to write and keep documentation up to date; can mentor L1.

Benefits

Comp & perks
  • Private medical insurance for the employee and their family
  • 23 paid vacation days per year
  • 11 paid public holidays per year
  • 5 company-paid sick leave days
  • English learning courses.
  • Relevant professional education
  • Gym or swimming pool
  • Home Office Setup Assistance
  • Co-working
  • Remote working