IT Support Engineer – L2

Fundraise Up

IT Support Engineer L2 at Fundraise Up handling complex technical escalations and improving operational processes. Managing SaaS administration and enhancing security posture through automation.

Posted 6/15/2026full-timeRemote • 🇪🇸 SpainMid-LevelSenior💰 €30,000 - €36,000 per yearWebsite

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

intake, triage, diagnosis, and resolution of L1 escalations tickets
onboarding & offboarding support
incident response for security alerts
drive continuous improvement through automation and integrations
provide mentoring & documentation for L1 support
corporate SaaS administration of collaboration and identity stack
maintenance of the SaaS registry
development of identity-related incident playbooks

Requirements

What you’ll need

5 years in IT support, with at least 3–5 years at L2 / Sysadmin level.
Strong troubleshooting skills and end-to-end ticket ownership.
Hands-on experience with macOS administration and end-user troubleshooting.
Strong Google Workspace admin skills (roles, logs, security settings).
Understanding of security and incident handling.
Comfortable with identity & access work.
Ability to write and keep documentation up to date; can mentor L1.

Benefits

Comp & perks

Private medical insurance for the employee and their family
23 paid vacation days per year
11 paid public holidays per year
5 company-paid sick leave days
English learning courses.
Relevant professional education
Gym or swimming pool
Home Office Setup Assistance
Co-working
Remote working

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

L1 supportL2 supportSysadmintroubleshootingmacOS administrationGoogle Workspace administrationincident responseautomationidentity managementdocumentation

Soft Skills

mentoringcommunicationproblem-solvingend-to-end ticket ownershipcontinuous improvement