Support Engineer

• Provide onsite technical support for remote network engineering teams
• Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware
• Verify VLAN configurations and assist with wireless connectivity troubleshooting
• Check switch and router connections, cabling, ports, and device status
• Provide console access to network equipment using appropriate cables and tools
• Support network deployments, infrastructure upgrades, and post-deployment hypercare activities
• Diagnose and resolve technical issues while minimizing operational downtime
• Communicate findings, progress, and resolutions clearly to remote technical teams
• Maintain accurate documentation of onsite activities and completed work
• Travel frequently to assigned data centers based on project requirements

Network Support Technician

• Build and maintain trusted customer relationships through integrity, responsiveness, and a strong commitment to customer success.
• Provide preventative maintenance, onsite support, and remote service for sanitation systems and related technologies.
• Conduct site assessments to determine appropriate equipment placement based on facility layout and customer requirements.
• Transport and deliver equipment to customer locations.
• Maintain strong knowledge of all products used with the Micro sanitation system.
• Configure, maintain, and adjust sanitation system software according to customer specifications.
• Train customer staff on system operation, inventory control procedures, and best practices.
• Prepare, complete, and maintain all required documentation related to service, maintenance, and customer support activities.

Dairy Service Support Technician

• The Technical Sales Support will have the opportunity to support the Electrification IBC (Industries, Building, Channel) Sales organization and customers during the proposal process.
• Each day, you will serve as a key technical resource in the assigned area.
• You will also showcase your expertise by preparing technical descriptions of the products and technology, determining costs, and preparing final documentation.
• Offering technical advice and solutions on inquiries from customers/channels/Sales Specialists about ABB products/systems/applications.
• Performing analytic and diagnostic studies to determine the optimal technical solution to meet customer needs and address complex inquiries.
• Developing and maintaining new sales opportunities and resolving specific customer problems; and ensuring achievement of targets on orders, Net Price Variance (NPV), and Net Promoter Score (NPS).
• Ensuring the achievement of budget goals, including volume targets and profitable growth, across all assigned product groups and in the respective countries.

Technical Sales Support

• Become a Platform Expert: Develop and maintain deep knowledge of the Submittable platform, understanding diverse customer use cases and our internal processes inside and out.
• Advocate for the User: Provide empathetic support and maintain high customer satisfaction at all stages of the customer journey
• Solve Problems in Real-Time: Respond to and track customer inquiries via calls, chats, and emails, tackling everything from software navigation and technical troubleshooting to billing questions.
• Guide and Empower: Offer users proactive guidance, creative solutions, and best practices to help them get the most out of their experience.
• Anticipate Needs: Proactively address customer concerns before they happen
• Keep Resources Sharp: Maintain the accuracy of our customer help resources as our product continues to evolve.
• Bridge the Gap to Product: Identify, test, and report software "bugs" and relay customer enhancement requests to our Product team to help build a better Submittable.

Technical Support Specialist

• Learn and maintain strong knowledge of Acre’s software products, partner integrations, and supported technologies
• Provide technical support to customers via phone, ticketing systems, and other support channels
• Troubleshoot software, networking, and system‑level issues with a strong focus on customer experience
• Continuously test Acre software and integrations to support quality assurance and product reliability
• Respond to incoming customer calls and technical inquiries requiring assistance
• Participate in an after‑hours on‑call rotation to support customers 24/7/365
• Maintain accurate documentation and records within support and ticketing systems
• Continuously build professional, technical, and product knowledge to improve issue resolution and customer outcomes
• Create and maintain weekly or monthly reports as directed by leadership.

Technical Support Engineer

• Document all time daily in the ticketing system
• Ensure in-progress tickets are properly documented before shift ends
• Monitor designated queues and escalate issues
• Create/update documentation in IT Glue as needed

Support Engineer I

• Provide intermediate technical support primarily by phone and ticketing system
• Follow established procedures, monitor ticket queues, and maintain service level agreements (SLAs)
• Document all activities, projects, and tickets daily in the ticketing system
• Handoff and document in-progress tickets before the end of each shift
• Monitor ticket gateway and designated queues
• Escalate issues according to IT Glue documentation
• Resolve escalations from the Level I team as assigned
• Create or update IT Glue articles with new customer findings
• Assist with ISP and vendor calls for service outages
• Build client rapport during onsite visits
• Travel up to 25–50% as assigned
• Maintain established call and ticket SLAs as defined by manager
• Maintain customer satisfaction (CSAT) scores as defined by manager
• Submit weekly timesheets by end of shift Friday
• Work and document established billable hours each week
• Be available for on-call weeks and company-wide outage responses
• Meet annual goals and objectives set in HRIS with quarterly reviews

Support Engineer II

• Support Technicians provide front-line technical support to end users, troubleshoot server and network systems, and dispatch to on-site clients to troubleshoot and remediate issues
• This position performs repairs to software or peripheral equipment configurations, following design or installation specifications
• Support Technicians escalating issues to senior staff members
• The Support Technician will interact with users, including C-Level or Executive client contacts, so professional verbal and written communication skills are a must
• Occasional training of end users and new team members is required
• Strong decision-making, problem-solving, multi-tasking, and planning skills are utilized to provide excellent customer service in a fast-paced environment
• Support Technicians work both as a team and as individual contributors, serving as advanced problem solvers with creative solutions that focus on long-term stability
• Attention to detail is required to complete tickets in accordance with company standards
• The desire to learn and the ability to absorb new skills and information are key to this position

Support Engineer jobs in New Mexico

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