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Blue Alliance

Support Engineer I

Blue Alliance

Technical support role for Path Forward IT in healthcare, involving documentation and ticket management with substantial travel requirements.

Posted 6/9/2026full-timeRemote • New Mexico • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
DNSVMware

About the role

Key responsibilities & impact
  • Document all time daily in the ticketing system
  • Ensure in-progress tickets are properly documented before shift ends
  • Monitor designated queues and escalate issues
  • Create/update documentation in IT Glue as needed

Requirements

What you’ll need
  • Provides technical support primarily by phone or ticketing system
  • 50-75% travel required
  • Basic knowledge of Active Directory
  • Understanding of VMware and Hyper-V
  • Knowledge of Windows environments, server types, and patching
  • Basic troubleshooting skills in networking, DHCP, DNS

Benefits

Comp & perks
  • Competitive salary
  • Flexible working hours
  • Professional development budget
  • Home office setup allowance
  • Global team events

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Active DirectoryVMwareHyper-VWindows environmentsnetworkingDHCPDNStroubleshootingticketing systemdocumentation
Soft Skills
communicationproblem-solvingorganizationescalationtime management