Support Engineer

• - Provide Level 1–2 support for hardware, software, and network-related issues
• - Manage users and devices across Microsoft 365, Entra ID, and Intune
• - Troubleshoot and support both macOS and Windows environments
• - Handle onboarding and offboarding processes, ensuring a smooth employee experience
• - Maintain IT asset inventory and lifecycle management (e.g. SnipeIT)
• - Support security compliance and help enforce IT policies
• - Contribute to automation initiatives and keep IT documentation up to date
• - Collaborate with teams across the business to continuously improve IT processes

IT Support Engineer

• Manage and support the C&PS team to provide first class Pre and Post Sales Support to ADI Global customers and Sales teams
• Set clear objectives, evaluate progress and instill a high performance culture with focus on team work, service excellence and ownership for resolving customer issues
• Manage day to day activities and generate clear and accurate reporting data from an expansive range tools, such as Salesforce and NiCE.
• Liaison with the internal functions including sales, category management, Marketing & E-Commerce with product support and other service functions
• Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges
• Review daily priorities and take appropriate action to ensure results are achieved

Technical Support Manager

• Coordinate, plan and lead turnaround projects in an onsite environment.
• Project manage service and parts requirements for turnaround projects.
• Coordinate and manage Zeeco personnel and third-party contractors on site.
• Take responsibility and uphold HSE standards on site.
• Support on site surveys and preliminary visits as required.
• Review specific project contractual requirements and ensure Zeeco deliver in full to the client.
• Produce documentation, written reports, inspection reports and RAMS.
• Work with other groups within Zeeco (such as QC, Projects & Drafting).
• Develop our business, predominantly in the Benelux region.
• Maintaining and carrying out preliminary works on our equipment in between projects.

Turnarounds Technical Support Engineer

• Serve as the primary technical interface between cross functional teams globally, suppliers, and customers
• Provide technical support for wear and spare parts, including troubleshooting, root cause analysis (RCA), and resolution of Non-Conformance Reports (NCRs)
• Deliver technical product training to internal teams and customers to ensure high product knowledge and service quality
• Support quality control processes by analyzing deviations and recommending corrective and preventive actions
• Provide technical consultation to customers for all types of service activities, from preventive maintenance to emergency support
• Utilize 3D measurement equipment to support reverse engineering processes for non-OEM components
• Contribute technical expertise to continuous improvement initiatives and cross-functional projects

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IT Support Engineer

Technical Support Manager

Turnarounds Technical Support Engineer

Technical Support Manager