eStore Support Engineer

Supermicro

Application Engineer supporting enterprise customers across EMEA with technical expertise in server, storage, and networking solutions. Delivering excellent customer service and troubleshooting complex technical challenges.

Posted 6/22/2026full-time’s-Hertogenbosch • 🇳🇱 NetherlandsJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

CloudLinux

About the role

Key responsibilities & impact

Act as the primary online contact for global customer inquiries via phone, email, chat, and portal.
Promptly follow up on inbound technical leads (trials, samples) via virtual discovery calls to assess project needs and recommend tailored hardware solutions.
Assist customers with pre- and post-sales troubleshooting, system configuration, and compatibility checks.
Partner with sales, production, operations, and product management to resolve issues efficiently and escalate complex cases when necessary.
Accurately log support activities while collecting customer feedback to drive product and engineering improvements.
Maintain up-to-date knowledge of server hardware, storage, networking, AI/HPC, and data center technologies to deliver service excellence.
Team up with digital marketing to drive product promotion through technical suggestions and feedback.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or a related technical field.
Experience: 2–3 years in technical support, FAE, system integration, or pre-sales support (experience in enterprise IT, servers, storage, or networking preferred).
Familiarity with x86 architecture, Linux/Windows OS, RAID, and data center technologies.
Knowledge of AI servers, GPU platforms, cloud infrastructure, or HPC solutions is highly Preferred.
A passion for troubleshooting and solving complex, real-world technical problems.
Strong ability to assess customer technical needs and recommend the right products.
Fluent in English plus at least one European language (German, French, Dutch, Italian, or Spanish).
Self-motivated and able to efficiently balance a high-volume ticket queue with fast-paced sales lead follow-ups in a customer-focused environment.

Benefits

Comp & perks

Equal Opportunity Employer
Embraces diversity in our employee population

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportsystem integrationpre-sales supportx86 architectureLinuxWindowsRAIDAI serversGPU platformscloud infrastructure

Soft Skills

troubleshootingproblem-solvingcustomer assessmentself-motivatedtime managementcommunicationcollaborationcustomer-focused

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Information TechnologyBachelor’s degree in Electrical Engineering