Student Success Coach

• Support new and returning students and families through onboarding and completion of required tasks
• Maintain weekly open office hours/help sessions for new students and families
• Make welcome calls in coordination with homeroom teachers
• Follow up on non-completion items for new students
• Identify issues and coordinate with departments and vendors for prompt resolution
• Participate in admissions counseling by reviewing transcripts, assisting with course selection, and answering questions about the school program
• Serve as the primary contact for school administration in developing plans to address attendance, academic, and behavioral barriers
• Provide research-based strategies and support to students and parents
• Facilitate individual and group training/support and provide academic resources
• Check in with students on class progress and accountability for academic, attendance, engagement, and behavioral goals
• Partner with teachers and parents to evaluate student progress and implement objectives
• Conduct parent and student conferences in person and by phone
• Prepare for and/or attend student gatherings
• Maintain accurate documentation of student performance, progress, needs, and academic support
• Participate in and coordinate professional development activities
• Collaborate with school leadership and national teams on re-enrollment activities and family sessions
• Perform other duties as assigned

Student Success Coach supporting Ohio K-12 students at tuition-free online school

Student Success Coach supporting Ohio K-12 students at OHDELA, a tuition-free online school.
Managing onboarding, interventions, academic progress, family support, and student engagement.

• Provides student support throughout the student life cycle from Enrollment through Graduation.
• Provides technical support associated with MyACE Portal, Canvas, ACE email, and the ACE mobile app.
• Assists students with technology-related challenges and offers resources for further assistance.
• Accountable for onboarding activities for new and re-entry students.
• Directs students to financing options and assists with finance/payment related questions.
• Maintains proactive contact strategies with individual students to assist them with strategies for success at ACE.
• Responds to inbound student inquiries immediately and provides assistance to students with any program or success related questions or challenges.
• Maintains knowledge of programs offered, policies and processes to support the student life-cycle.
• Manages at-risk students and provides outreach and support.
• Accountable for the expectations outlined in the Student Success Coach Expectation Policy.

Student Success Coach supporting American College of Education students' educational journeys

Student Success Coach providing support for American College of Education students. Assisting with enrollment, technical support, and ensuring student success throughout their educational journey.

• Support new and returning students and families through the onboarding process and completion of required tasks
• Maintain weekly open office hours/help sessions to support new students and families
• Make welcome calls (in coordination with homeroom teacher)
• Follow up on non-completion items for new students
• Identify issues and problem solve with other departments and vendors as needed for prompt and professional resolution
• Participate in the Admissions Counseling process for applicants and students
• Review transcripts
• Assist students and families with course selection
• Answer questions about the school program
• Serve as the primary point of contact for school administration in developing plans to address barriers to full achievement of attendance, academic, and behavioral goals
• Provide research-based strategies to give students and parents the necessary skills and knowledge to help them communicate effectively with teachers and administrators in order to ensure student goals are met
• Facilitate individual and group training/support and provide academic resources to help students increase academic achievement
• Collaborate with students regularly to check in on progress in classes, keeping students accountable for achieving their academics, attendance, engagement, and behavioral goals
• Work in partnership with teachers and parents on evaluation of student progress and implementation of student objectives
• Conduct conferences with parents and students, both in person and over the phone as needed
• Prepare for and/or attend student gatherings
• Maintain accurate documentation of student performance, progress, needs, and academic support
• Participate in and coordinate the development of pertinent professional development activities
• Work in collaboration with school leadership and national teams on re-enrollment activities and sessions for families
• Perform other duties as assigned

Student Success Coach managing delivery and implementation of onboarding and interventions

Student Success Coach managing onboarding and support services for students at Mountain Community Online School. Serving as primary contact for new students and families in North Carolina.

• Build long-term relationships with students through coaching sessions, check-ins, and ongoing outreach
• Conduct proactive outreach via phone, text, and chat to keep students engaged and accountable
• Coach students through personal, academic, and motivational challenges, demonstrating empathy while helping students stay accountable for their own progress
• Help students break down big goals into actionable next steps
• Track progress using various dashboards
• Complete forms (e.g., deferrals, withdrawals) and document notes clearly and consistently
• Balance a caseload of 50-75 students, triaging by risk and term
• Collaborate with Admissions and Onboarding teams to clarify handoffs and student context
• Adjust quickly to changing tools, processes, or term-based priorities

Student Success Coach managing student relationships and support at Campus

Student Success Coach managing student engagement, accountability, and academic support at Campus. Building relationships and guiding students through their educational journeys with empathy and clarity.

• Coach students to support their success by asking intentional and strategic questions that empower the student to build on his/her strengths, establish goals, explore, and identify the most impactful and relevant solutions, and pave a clear path to success.
• Guides matriculated students in multiple areas, as needed, including utilizing resources to navigate academic plans, course options and schedules, and use of electronic and other resources pertaining to registration and college success.
• Build and sustain meaningful coaching relationships across the student lifecycle, with a focused commitment to supporting at-risk populations and advancing student retention and success outcomes.
• Collaborate with Program Chairs through the Early Alert system by meeting regularly to review student progress, discuss at-risk students, and align on program logistics and targeted interventions to support student success.
• Collaborate across various departments to design, enhance, and deliver resources, programs, and services that promote student achievement and engagement.
• Implement and support strategic at-risk advising initiatives aligned with institutional priorities and the College’s strategic plan, contributing directly to improved student persistence and retention.
• Communicates effectively with students across multiple platform (in-person, Teams, phone, text, email), delivering accurate information and timely support.
• Communicates with, provides interventions for, and monitors responses of students who have received course progress notifications, early alerts, and other early indicators of at-risk behavior that could threaten their ability to persist.
• Provides and supports student-centered activities/events that may include open houses, tours, orientation activities, graduation, and other celebration ceremonies.
• Works variable schedule if needed, including occasional evenings.
• Performs other duties as assigned.

Student Success Coach assisting with academic advising and student development initiatives

Student Success Coach assisting students in academic advising and support services. Coordinating student success initiatives and resources to enhance retention and persistence for students.

Student Success Coach managing support services for students in an online school

Student Success Coach managing onboarding and support for new students in a virtual academy. Collaborating with families to ensure student engagement and academic success.

• Actively manage and support a dedicated caseload of approximately 5-10 students
• Meet with students weekly (either in-person or virtually) to co-create actionable goals
• Conduct all coaching sessions in strict alignment with established SHP guidelines
• Maintain timely, accurate, and confidential digital logs to document all coaching sessions
• Communicate proactively with families each quarter

Student Success Coach empowering middle and high school students

Starr Hill Pathways Student Success Coach – Federal Work Study

Student Success Coach empowering middle and high school students to navigate their academic and personal pathways. Encouraging autonomy and providing dedicated support for student success.

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Starr Hill Pathways Student Success Coach – Federal Work Study