Student Success Coach

Campus

Student Success Coach managing student engagement, accountability, and academic support at Campus. Building relationships and guiding students through their educational journeys with empathy and clarity.

Posted 7/15/2026full-timeAtlanta • 🇺🇸 United StatesEntry Level💰 $47,000 - $56,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and caseload management skills while effectively building relationships with students through empathetic coaching and proactive outreach. Proficient in tracking student progress and adapting to changing priorities to ensure engagement and accountability.

Highest-signal resume keywords

Bachelor's DegreeCaseload ManagementProactive OutreachEmpathy in CoachingClear Documentation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Organizational SkillsRelationship BuildingProfessionalismEmotional SensitivityCommunication Clarity

Tools & Technologies

DashboardsDocumentation Tools

Industry Keywords

Student EngagementCoachingAccountabilityFollow-UpTeam Collaboration

About the role

Key responsibilities & impact

Build long-term relationships with students through coaching sessions, check-ins, and ongoing outreach
Conduct proactive outreach via phone, text, and chat to keep students engaged and accountable
Coach students through personal, academic, and motivational challenges, demonstrating empathy while helping students stay accountable for their own progress
Help students break down big goals into actionable next steps
Track progress using various dashboards
Complete forms (e.g., deferrals, withdrawals) and document notes clearly and consistently
Balance a caseload of 50-75 students, triaging by risk and term
Collaborate with Admissions and Onboarding teams to clarify handoffs and student context
Adjust quickly to changing tools, processes, or term-based priorities

Requirements

What you’ll need

Bachelor's degree
Strong organizational and caseload management skills, including clear documentation, proactive prioritization, and effective use of tools to manage follow-up and track student/customer progress
Ability to build relationships and navigate emotionally sensitive conversations with professionalism and clarity
Proven ability to manage a high volume of outreach and follow-up
This role requires in-office attendance three days per week (Tuesday–Thursday) as an essential function to support student engagement, coaching, and team collaboration. Remote work is available on Monday and Friday, but in-office presence on the designated days is necessary for the performance of this role.

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) match
Fertility benefits via Carrot
Hybrid work schedule *(Monday & Friday remote; Tuesday-Thursday in-office)*
Flexible Time Away + paid holidays
In-office lunches for our Atlanta office
Social events - happy hours, birthday celebrations, holiday parties, & more!
Opportunity to make an impact – you’ll be an integral player in bringing our vision to life