Student Success Coach

ACCEL Schools

Student Success Coach managing onboarding and support services for students at Mountain Community Online School. Serving as primary contact for new students and families in North Carolina.

Posted 7/20/2026full-timeMountain Community Online School • North Carolina • 🇺🇸 United StatesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in student support and academic counseling, with a strong focus on communication, collaboration, and problem-solving to enhance student achievement and engagement. Proficient in data analysis and maintaining confidentiality while managing diverse student needs.

Highest-signal resume keywords

Bachelor’s Degree In EducationStudent CounselingData Collection And AnalysisVerbal And Written CommunicationProficiency In Google Docs And MS Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Student SupportAcademic CounselingCourse Selection AssistanceTranscript ReviewProblem SolvingDocumentation Of Student PerformanceTraining FacilitationEvent CoordinationMarketing ExperienceConfidential Information Management

Soft Skills

Excellent CommunicationAbility To Work Under PressurePrioritizationCollaborationAccountability

Tools & Technologies

Google DocsMS Office SuiteEmail ApplicationsInternet Applications

Certifications & Qualifications

State And Federal Background Check Clearance

Industry Keywords

Onboarding ProcessStudent AchievementAcademic GoalsBehavioral GoalsProfessional Development

About the role

Key responsibilities & impact

Support new and returning students and families through the onboarding process and completion of required tasks
Maintain weekly open office hours/help sessions to support new students and families
Make welcome calls (in coordination with homeroom teacher)
Follow up on non-completion items for new students
Identify issues and problem solve with other departments and vendors as needed for prompt and professional resolution
Participate in the Admissions Counseling process for applicants and students
Review transcripts
Assist students and families with course selection
Answer questions about the school program
Serve as the primary point of contact for school administration in developing plans to address barriers to full achievement of attendance, academic, and behavioral goals
Provide research-based strategies to give students and parents the necessary skills and knowledge to help them communicate effectively with teachers and administrators in order to ensure student goals are met
Facilitate individual and group training/support and provide academic resources to help students increase academic achievement
Collaborate with students regularly to check in on progress in classes, keeping students accountable for achieving their academics, attendance, engagement, and behavioral goals
Work in partnership with teachers and parents on evaluation of student progress and implementation of student objectives
Conduct conferences with parents and students, both in person and over the phone as needed
Prepare for and/or attend student gatherings
Maintain accurate documentation of student performance, progress, needs, and academic support
Participate in and coordinate the development of pertinent professional development activities
Work in collaboration with school leadership and national teams on re-enrollment activities and sessions for families
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in education, social services, or related field
Prior experience working as a teacher tutor, counselor, or mentor to youth
Prior marketing experience including social media, events, and communications
Proficiency in computer applications, including Google Docs, MS Office Suite, e-mail, and internet applications.
Excellent verbal and written communication skills
Strong data collection and analysis skills
Understanding of and ability to manage confidential information
Ability to work well under pressure as well as effectively prioritize and execute tasks to meet deadlines consistently
Ability to work with a distributed workforce and clientele
Ability to pass state and federal background checks

Benefits

Comp & perks

Paid time off
Retirement contributions
Optional Basic Life and AD&D insurance
Voluntary life insurance (employee, spouse, child)
Discounted childcare at Early Learning Academies locations
Medical, dental, and vision insurance
Employee Assistance Program
Voluntary short-term disability insurance
Voluntary long-term disability insurance
Career advancement opportunities throughout Pansophic Learning and our strong network of 4,000+ instructors and education professionals