Solutions Engineer

• Drive Growth and Make an Impact by transforming healthcare through building long-term relationships with healthcare clients.
• Developing and delivering proactive engagement strategies, health checks, and business reviews.
• Analyzing product usage and satisfaction to ensure renewals and long-term value.
• Identifying risk signals early and take action to mitigate churn.
• Negotiating contracts that are mutually beneficial to both the customer and Elsevier.
• Identifying upselling and expansion opportunities aligned with customer goals.
• Leading sales motions from discovery through negotiation and closing.
• Building deep, trusted relationships with stakeholders across clinical, administrative, and IT functions.
• Owning the end-to-end sales process for renewals and expansions.
• Collaborating closely with Sales Executives and Customer Success to drive results.

Strategic Account Manager, Clinical Solutions

• Designing and optimizing the architecture, systems, and data frameworks that power Global Payments' SMB Marketing ecosystem
• Creating end-to-end marketing solutions for campaign execution
• Managing integration requirements across CRM, marketing automation, CDP, analytics, and other martech data platforms
• Establishing standards for campaign tracking, tagging, and attribution
• Translating business and campaign requirements into detailed technical specifications
• Defining and enforcing standards for data quality, system usage, and integration patterns
• Diagnosing and resolving complex technical issues related to data flow, system integrations, tracking, and lead management

Marketing Solution Architect

• Manage a group of high level analysts
• Oversee enterprise solution design and development
• Maintain and administer systems business functions
• Coach and train less experienced staff
• Manage the requirements development process
• Design and validate new Solutions strategies

Solutions Manager

• Support our sales team for custom integration build outs for large merchants.
• Researching upstream APIs and systems, and building ERDs (entity relationship diagrams), including field mapping.
• Build RFPs (request for proposal) for custom work needed for customers to send to SI partners.
• Work hand-in-hand with the partnerships team across new general-purpose integrations, collect feedback, and translate it back to developers for roll out across our existing and future customer base.
• Interface directly with customers to collect user requirements and system documentation.
• Project managing integrations alongside our SI partners, including keeping internal stakeholders well informed.
• Leverage resources available - SI (systems integrator) partners, internal ShipBob engineers, technical support, and sales engineering - to get projects done on time and on budget.
• Ensure quality recommendations on architecture by building intimacy with upstream systems (e.g. Netsuite) and ShipBob’s API.
• Other duties/responsibilities as necessary.

Solutions Architect I

• Lead the design and development of enterprise-level technical solutions across applications, systems, and infrastructure.
• Translate business and mission needs into technical architectures, ensuring alignment with federal IT strategy, security, and compliance requirements.
• Evaluate, recommend, and implement modern technologies including cloud platforms, COTS/GOTS solutions, and open-source tools.
• Create architectural diagrams, design specifications, and implementation roadmaps.
• Guide full lifecycle solution delivery, including requirements analysis, system design, development, testing, deployment, and sustainment.
• Provide hands-on support in migrating legacy applications to cloud or hybrid environments.
• Ensure compliance with federal cybersecurity, accessibility (Section 508), and records management requirements.
• Collaborate with development, security, and operations teams in Agile/DevSecOps environments.
• Conduct trade-off analyses, proof-of-concepts, and technology assessments to support decision-making.
• Present architecture strategies and technical recommendations to senior federal leadership and oversight bodies.
• Mentor technical teams and provide best practices for system integration, performance optimization, and scalability.

Solutions Architect

• Lead day‑to‑day execution of complex AI‑driven digital programs, coordinating across global, cross‑functional teams including software engineering, ML engineering, regulatory, clinical, and cybersecurity.
• Drive AI Development Lifecycle (AI‑DLC) execution from concept ideation, data strategy, model development, validation, deployment, post‑market monitoring, and lifecycle optimization.
• Lead tollgate execution for NPI, requisition, and sustaining programs, ensuring alignment with customer CTQs, regulatory expectations, and AI/ML governance requirements.
• Oversee delivery of AI‑enabled initiatives, including proof‑of‑concepts, algorithm development, platform releases, cloud and edge deployments, clinical/pilot trials, and install base enhancements.
• Champion the use of Generative AI tools across the development lifecycle (ideation, requirements generation, design, coding, testing, documentation, risk analysis, and commercialization readiness).
• Collaborate with business segments, enterprise partners, regulatory and quality teams, and third‑party vendors to deliver safe, effective, explainable, and compliant AI solutions.
• Define, apply, and continuously improve AI‑inclusive execution methodologies, agile/DevOps practices, and program management standards used across digital programs.
• Identify and proactively manage AI‑specific risks, including data quality, model bias, transparency, cybersecurity, clinical validation, scalability, and regulatory readiness.
• Communicate program progress, AI maturity, risks, and critical decisions with clarity and consistency to senior leadership and key stakeholders.
• Apply strong technical and product judgment to resolve moderately complex AI, software, platform, and operational challenges.
• Use data‑driven insights, analytics, and cross‑functional inputs to drive decision‑making and recommend scalable, customer‑focused AI solutions.

Senior Program Manager – AI Digital Solutions

• Responsible for designing the end-to-end architecture for the modernized website platform including CMS, cloud infrastructure, integrations, AI capabilities, and security architecture.
• Design website architecture.
• Design cloud infrastructure and integrations.
• Lead migration strategy.
• Define CMS architecture.
• Lead API and iframe integration architecture.
• Ensure scalability and disaster recovery.
• Support future Operations Testing Platform architecture.

Senior Solution Architect

• Serve as the technical subject matter expert throughout the sales process
• Owning and managing various pre-sales activities – including technical presentations, demonstrations, and proof of concept projects
• Collaborate with the Sales team, jointly owning the sales cycle and account plan
• Help to drive deeper & wider into the account – identifying requirements for additional resources from other departments
• Understand and document customer business & technical requirements and use them to create value-based proposals
• Build strong relationships with key contacts in the partner ecosystem

• Ensure client-facing platform solutions, audience outputs, reporting workflows, and underlying data processes are accurate, scalable, and operationally sound
• Serve as a key bridge between Client Services, Product, Reporting, Data Engineering, and platform operations to ensure platform capabilities are effectively applied to meet client business needs
• Oversee the validation and alignment of platform audiences, transaction data, reporting outputs, and campaign performance metrics across systems
• Investigate data discrepancies, identify operational risks, establish automated QA and monitoring processes, and help drive scalable workflows that improve confidence in client-facing outputs
• Own and oversee client-specific platform execution requirements to ensure platform capabilities are configured, monitored, and leveraged appropriately for business goals
• Partner with Client Services, Product, and Sales teams to translate client needs into scalable platform workflows and operational processes
• Support audience strategy execution through validation of audience logic, analysis & development of segmentation strategies, and data enrichment methodologies
• Apply data engineering concepts and analysis to help operationalize new datasets, overlays, enrichment strategies, and targeting enhancements within platform workflows
• Validate and reconcile audience counts, transaction counts, reporting outputs, and platform-generated metrics against campaign reporting, matchback reporting, ROI analysis, and transaction-derived performance metrics
• Build and maintain scalable QA, monitoring, and anomaly detection processes
• Leverage coding languages and AI-based productivity tools to accelerate data validation and automate checks for missing files, ingestion failures, or logic mismatches
• Create repeatable documentation, workflows, and escalation paths to improve consistency and reduce operational risk
• Partner with Product and Engineering teams to communicate platform gaps, workflow inefficiencies, and enhancement opportunities uncovered through client usage
• Communicate complex data, code, and platform issues clearly to both technical and non-technical stakeholders

Solutions Engineer, Data & Platforms

• Collaborate with our Nation’s largest Public Safety agencies to understand their needs and develop tailored drone solutions as a trusted expert and integral member of the Major Accounts Team.
• Conduct product demonstrations and ensure the smooth integration of technology into customer agency operations and existing data management systems.
• Assist with the coordination, and provide technical support, for “early access” pilot programs of Skydio products.
• Gather and analyze customer feedback to inform product improvements and enhancements.
• Work closely with cross-functional teams to support the development and execution of customer projects, including the development of Customer Success Plans and dock installation site readiness.

Senior Solutions Engineer

• Own data modeling, integration design, and governance across every engagement
• Map customer data and Instacart's data ontology together
• Establish integration patterns between the Intelligence Platform and partner systems
• Bridge partner technical requirements with Instacart R&D roadmaps, APIs, and SDKs
• Prototype and code in real-time alongside partners
• Review designs and unblock the Forward Deployed Engineers
• Codify reusable integration patterns into scalable architecture templates

AI Solutions Architect

• Support our sales team for integration buildouts that support our largest and most critical deals.
• Serve as the go-to expert for API and ERP/ecommerce/marketplace system integrations, including NetSuite, Temu, Macy’s, and others.
• Act as a technical escalation point for large or at-risk deals and integration projects.
• Mentor junior Solutions Architects and establish internal best practices and reusable patterns and documentation for integration design.
• Interface directly with customers to collect user requirements and system documentation.
• Evaluate and improve the processes around scoping, documenting, and delivering integration projects.
• Coordinate with executive-level stakeholders internally and externally to ensure alignment on integration priorities.
• Support high-stakes merchants, developers, and partners on integrations projects that are built by them.
• Other duties/responsibilities as necessary.

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