Solutions Engineer

• Collaborate with our Nation’s largest Public Safety agencies to understand their needs and develop tailored drone solutions as a trusted expert and integral member of the Major Accounts Team.
• Conduct product demonstrations and ensure the smooth integration of technology into customer agency operations and existing data management systems.
• Assist with the coordination, and provide technical support, for “early access” pilot programs of Skydio products.
• Gather and analyze customer feedback to inform product improvements and enhancements.
• Work closely with cross-functional teams to support the development and execution of customer projects, including the development of Customer Success Plans and dock installation site readiness.

Senior Solutions Engineer

• Own data modeling, integration design, and governance across every engagement
• Map customer data and Instacart's data ontology together
• Establish integration patterns between the Intelligence Platform and partner systems
• Bridge partner technical requirements with Instacart R&D roadmaps, APIs, and SDKs
• Prototype and code in real-time alongside partners
• Review designs and unblock the Forward Deployed Engineers
• Codify reusable integration patterns into scalable architecture templates

AI Solutions Architect

• Support our sales team for integration buildouts that support our largest and most critical deals.
• Serve as the go-to expert for API and ERP/ecommerce/marketplace system integrations, including NetSuite, Temu, Macy’s, and others.
• Act as a technical escalation point for large or at-risk deals and integration projects.
• Mentor junior Solutions Architects and establish internal best practices and reusable patterns and documentation for integration design.
• Interface directly with customers to collect user requirements and system documentation.
• Evaluate and improve the processes around scoping, documenting, and delivering integration projects.
• Coordinate with executive-level stakeholders internally and externally to ensure alignment on integration priorities.
• Support high-stakes merchants, developers, and partners on integrations projects that are built by them.
• Other duties/responsibilities as necessary.

Lead Solutions Architect

• Automate repetitive browser tasks using Selenium
• Use PowerShell and/or Python for data extraction, transformation, and automation
• Leverage Ansible to automate AWS provisioning and configuration
• Support database tasks (SQL queries, data reports, performance reviews
• Analyze workflows to identify automation opportunities
• Work closely with TAMs, developers, and service delivery teams
• Document processes clearly for handover and long-term maintenance
• Troubleshoot automation scripts and data processes

Enterprise Solutions Architect

• The Senior PEGA Business Solutions Architect is a hands-on, outcomes-oriented leader who partners with business and technology stakeholders to design, validate, and deliver end-to-end solutions centered on the PEGA platform.
• You will own discovery for high-impact initiatives across claims, servicing, and operations—translating strategy into executable workflows, case lifecycles, and decisioning while ensuring scalability, compliance, and an excellent associate and customer experience.
• The Solutions Architect is responsible for designing and delivering technology solutions that align with Genworth’s business objectives and enterprise architecture standards.
• This role bridges business requirements and technical implementation, ensuring solutions are scalable, secure, and compliant.
• Translate business requirements into technical designs for applications, data, and infrastructure.
• Ensure solutions comply with Genworth’s Architecture Design Framework (ADF) and EA principles.
• Collaborate with Enterprise Architects, Principal Architects, and development teams to maintain consistency and reuse patterns.
• Participate in Architecture Review Board (ARB) processes and prepare solution review documentation.
• Provide technical leadership during solution implementation and integration.
• Lead business architecture for complex programs: process modeling, case/lifecycle design, persona & channel strategy, and data/interface mapping in Pega.
• Facilitate requirements discovery (journey mapping, use cases, BRDs, epics/stories) and align them to Pega capabilities, frameworks, and guardrails.
• Define solution scope, MVPs, and incremental releases; balance business outcomes, operational risk, compliance, and technical constraints.
• Partner with Product Owners, UX, and Pega SSAs/CSAs to translate business rules into decision strategies, DCO assets, and testable acceptance criteria.
• Establish functional designs, mockups, prototypes, and test plans; lead SIT/UAT to validate value realization and readiness for production.
• Coach agile teams and stakeholders on Pega methodology and best practices; mentor other BSAs and evangelize continuous improvement.
• Contribute to platform governance: backlog triage, reuse standards, data quality, and compliance documentation; support audits where needed.
• Support business cases and roadmaps with measurable KPIs (cycle time, STP rate, NIGO reduction, CSAT, operational cost)

Senior Pega Business Solutions Architect

• People management including coaching and developing a team of Clinical Solutions Specialists
• Clinical strategy and execution which starts with owning the clinical engagement model across the customer journey, ensuring consistent, high-quality demonstrations, training, and adoption support.
• Partnering with sales and the commercial team to support pipeline strategy, deal execution, and regional coverage planning.
• Customer success and adoption leadership collaboration to drive clinical adoption, utilization and value realization.
• Acting as a liaison for cross-functional collaboration and enablement with Product, Engineering, Marketing, and Regulatory/Quality teams.
• Responsible for ensuring compliance and professional standards across the team to include, but not limited to, regulatory and quality standards applicable to medical devices and SaMD.

Clinical Solutions Manager – US East Region

• Discovering Customer Requirements: Diagnose technical and business pain, confirm root causes and negative consequences. Engage key stakeholders to confirm desired future state, mapping it to success metrics and business outcomes. Support customer digital sales rooms, providing technical input and ensuring alignment between sales and technical teams.
• Validating Solution Fit: Lead workshops, trials, or POCs to validate solution fit with business objectives. Position competitive advantages to influence trial success criteria. Guide customer teams to integrate our solutions into their data stacks during trials while driving measurable business outcomes. Support technical aspects of credit sizing estimates.
• Customer Onboarding and Growth: Actively support customer cadences and business review meetings ensuring platform adoption, achievement of business goals, and driving customer engagement. Identify and drive opportunities for upselling and expansion, ensuring customers realize value by increasing platform consumption through new workloads and groups. Cultivate trusted advisor relationships with customers through cadences to set up technical infrastructure, rapidly achieve first value, and create long term customer engagement. Monitor adoption dashboards for key success indicators, proactively driving consumption upward, and ensuring the timely resolution of issues.
• Marketing and Thought Leadership: Create technical content and case studies that demonstrate how Matillion’s solutions address customer challenges. Represent Matillion as a technical expert at industry events, conferences, and user groups, fostering a strong brand presence.
• Product Feedback & Improvement: Collect and communicate customer feedback to the Product and Engineering teams, ensuring continuous product improvements and alignment with market needs. Stay informed about industry trends and best practices in data integration, cloud computing, and data transformation, sharing insights with both customers and internal teams.

Solution Architect

• Collaborate with our sales team to engage prospective partners, guiding them through discovery to uncover their unique needs and challenges.
• Build strong relationships with new and existing ISV partners, ensuring their goals align with our solutions.
• Analyze customer requirements, solve challenges creatively, and recommend tailored solutions that maximize revenue and streamline onboarding.
• Deliver engaging product demos and confidently address questions about functionality, empowering clients to make informed decisions.
• Support existing partners in expanding their offerings by introducing them to new products and capabilities.
• Act as the bridge between sales, product, and implementation teams, providing insights and feedback to drive continuous improvement.
• Document client interactions meticulously, flagging potential challenges early to keep projects on track.
• Ensure a seamless transition from sales to project managers and implementation teams, setting partners up for long-term success.

• Collaborate with cross-functional steering committees to establish enterprise-wide AI standards, reference architectures, and ethical guardrails
• Influence the roadmap of our Enterprise Application portfolio (CRM, ERP, HCM, etc.) to ensure we are maximizing out-of-the-box AI capabilities
• Design and implement "bridging" solutions where native platform features fall short, leveraging our internal AI Platform to ensure a unified intelligence layer
• Lead the design and deployment of digital employees and AI agents, integrating them with RPA and machine learning to create a seamless, hybrid workforce
• Lead AI initiatives from rapid Proof of Concept (POC) to production-ready systems, ensuring solutions are scalable, secure, and maintainable
• Uphold the "don't reinvent the wheel" philosophy by prioritizing the reuse of existing frameworks and centralized AI infrastructure
• Serve as the technical authority between the AI Platform team and the business-facing application teams to ensure technical alignment and data integrity
• Mentor engineering staff on AI best practices and contribute to resource planning
• Maintain a pulse on the "Big Tech" enterprise AI landscape to advise leadership on when to "buy vs. configure vs. build"

Solution Architect – AI Focus, Enterprise Applications

• Be a Trusted Advisor: Partner with prospects, customers, and stakeholders to ensure our solutions align with their technical and strategic goals, providing insights and recommendations that enhance both implementation and long-term outcomes.
• Own the Technical Sales Process: Lead technical discovery, deliver compelling demos, build proofs of concept, and drive technical evaluations — ensuring seamless handoffs to Implementation and Customer Success teams.
• Create Strategic Solutions: Design tailored solutions that demonstrate the transformative potential of Submittable's Grants Management products for government and public sector customers.
• Foster Collaboration: Work cross-functionally with Sales, Product, Engineering, and Customer Success to deliver holistic, scalable solutions.
• Support RFP/RFI/RFQ Responses: In coordination with the Alliances and RFP Manager, assess solution fit, respond to functional and technical elements, coordinate security questionnaires, and provide demonstrations and follow-up documentation.
• Own Pre-Sales Documentation & SOWs: Lead the creation of high-quality pre-sales documentation and Statements of Work that accurately scope projects and set customers up for success.
• Elevate the Practice: Develop and refine tools, processes, and collateral to advance our Solutions Engineering capabilities and improve scalability.
• Inspire Action: Represent Submittable at conferences, webinars, and external engagements to highlight our mission and showcase the impact of our solutions.
• Maintain Expert-Level Platform Knowledge: Become a true product expert — understanding how Submittable's solutions solve customer problems and deliver value, with a commitment to continuous self-learning.
• Travel: Be available to travel up to 25% of the time for on-site prospect and customer engagements.

Enterprise Solutions Engineer

• Be a Trusted Advisor: Partner with prospects, customers, and stakeholders to ensure our solutions align with their technical and strategic goals, providing insights and recommendations that enhance both implementation and long-term outcomes
• Own the Technical Sales Process: Lead technical discovery, deliver compelling demos, build proofs of concept, and drive technical evaluations — ensuring seamless handoffs to Implementation and Customer Success teams
• Create Strategic Solutions: Design tailored solutions that demonstrate the transformative potential of Submittable's Grants Management products for nonprofit and corporate customers
• Foster Collaboration: Work cross-functionally with Sales, Product, Engineering, and Customer Success to deliver holistic, scalable solutions
• Own Pre-Sales Documentation & SOWs: Lead the creation of high-quality pre-sales documentation and Statements of Work that accurately scope projects and set customers up for success
• Maintain Expert-Level Platform Knowledge: Become a true product expert — understanding how Submittable's solutions solve customer problems and deliver value, with a commitment to continuous self-learning
• Inspire Action: Represent Submittable at conferences, webinars, and external engagements to highlight our mission and showcase the impact of our solutions
• Build Domain Expertise: Develop and maintain knowledge of our markets, competitors, industry-wide challenges, and ongoing trends

Mid Market Solutions Engineer

• Establish the complete vendor relationship and determine requirements and best practices for doing business in the assigned area.
• Identify laboratory decision makers and use effective approaches to facilitate engagement.
• Communicate effectively via phone, virtual meeting, and email in a compliant manner.
• Collaborate with Senior Strategic Solutions Managers, sales teams, and cross-functional partners.
• Ensure high-quality service delivery in a customer-focused manner.
• Respond promptly to customer inquiries and opportunities.
• Serve as a subject matter expert in hospital administration and laboratory operations.
• Maintain strong attention to detail and effective organizational skills, including Salesforce tracking.
• Meet and exceed assigned deliverables, goals, and initiatives.
• Maintain ongoing communication with leadership regarding progress and challenges.
• Maintain core knowledge of Caris offerings, competitive landscape, and industry issues.
• Maintain company assets including laptop and iPhone.
• Submit all paperwork, business plans, reports, and expenses accurately and on time.
• Perform ancillary projects or other related duties as assigned.
• Maintain HIPAA and compliance guidelines at all times.

Operational Solutions Manager

• Building and maintaining data pipelines and infrastructure to support organizational requests.
• Working closely with other data professionals with IT Data & Analytics as well as business users to ensure data is reliable and accurate.
• Implementing data pipeline integrations, while adhering to security, quality and data transformation standards.
• Designing and maintaining ETL pipelines for ingesting and transformation data into database storage adhering to specification files.
• Integrating data from multiple different sources to create single-source data sets.
• Optimizing data pipelines for performance and scalability with a focus on cost savings.
• Implementing quality control processes around pipelines to ensure accuracy, reliability and consistency with a focus on data validation.
• Documenting all data pipeline creation to promote knowledge sharing across teams and business owners.
• Troubleshooting pipeline failures, missing data files and data quality issues.

Data Integration Engineer

• Lead the development of technical solutions for federal, state, and local RFPs, RFQs, and white papers.
• Work closely with Client Solutions Managers, Proposal Managers and Writers, and Subject Matter Experts to craft solutions aligned with customer challenges, mission needs, and contract requirements.
• Architect secure, scalable, and cost-effective solutions that integrate Nava’s capabilities.
• Ensure all solutions comply with government security, accessibility, and interoperability requirements (FedRAMP, FISMA, Section 508).
• Balance compliance, feasibility, and innovation to develop winning technical approaches.
• Author and refine technical sections for proposals, including solution narratives, architecture diagrams, staffing approaches, and cost justifications.
• Develop technical white papers, concept papers, and capability statements to support capture efforts.
• Leverage AI/LLMs and automation tools to streamline technical writing while ensuring quality and compliance.
• Participate in color team reviews to refine solution approaches and strengthen proposal responses.
• In collaboration with Technical Writer(s), maintain a repository of reusable technical content to improve future proposal efficiency.
• Collaborate with business development and delivery teams to shape Nava’s go-to-market strategy and identify emerging technical needs in the government IT space.
• When appropriate, engage with government clients, partners, and subcontractors to align solutions with contract objectives and teaming arrangements.
• Represent Nava’s technical capabilities in pre-solicitation engagements, industry days, and client meetings.
• Support oral presentations and solution demonstrations for competitive procurements.
• Stay up to date on emerging technologies, AI advancements, cybersecurity best practices, and government IT trends.
• Evaluate new tools and methodologies to enhance solutioning efficiency, compliance, and innovation.
• Contribute to internal knowledge-sharing initiatives and help refine Nava’s technical solutioning playbook.

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