Solutions Engineer

• Win new business to meet team sales quotas.
• Assist in the development of compelling proposals and RFP responses.
• Work with prospective clients to understand their current systems, processes, business requirements, subsequent challenges and how their operations will be enhanced by utilizing the Clearwater solution.
• Document solution requirements and prospect/client processes to ensure successful implementation and customer delight.
• Provide relevant product and market feedback to Clearwater’s product management, development, global delivery, and client services teams.
• Assist with critical research and preparation for sales visits.

Solutions Consultant

• Manage client accounts, including processing service requests, endorsements, cancellations, and other functions, handling a book of business up to $125,000, as available
• Initiate or respond to sales calls for new business or account rounding
• Review of insurance applications and policies to ensure initial compliance and underwriting authority and guidelines
• Screening and processing insurance applications
• Prepare and compile a variety of insurance-related documents within established procedures
• Market existing and new accounts
• Maintain all records
• Maintain positive carrier relationships
• Assist in meeting office sales goals
• Any other duties as appropriate and assigned by management

Account Manager – Insurance Solutions Group

• Designing and optimizing the architecture, systems, and data frameworks that power Global Payments' SMB Marketing ecosystem
• Creating end-to-end marketing solutions for campaign execution
• Managing integration requirements across CRM, marketing automation, CDP, analytics, and other martech data platforms
• Establishing standards for campaign tracking, tagging, and attribution
• Translating business and campaign requirements into detailed technical specifications
• Defining and enforcing standards for data quality, system usage, and integration patterns
• Diagnosing and resolving complex technical issues related to data flow, system integrations, tracking, and lead management

Marketing Solution Architect

• Build the reporting infrastructure that Finance and Analytics actually trust (revenue dashboards, margin analysis, accrual reporting, audit trails)
• Design and implement ETL/data pipeline integrations between administer and Vultr's data warehouse, analytics tools, and any external ERP systems
• Create the API surface and event contracts that let downstream systems consume administer data reliably
• Build reconciliation tooling so Finance can verify data integrity without filing JIRA tickets
• Work with the domain engineer to ensure reporting needs shape the data model, not the other way around
• Implement data quality monitoring and alerting for critical financial data pipelines
• Own the schema and contract versioning strategy for administer's integration APIs
• Optimize query performance for financial reporting workloads across large datasets

Senior Software Engineer, ERP Platforms – Integration, Reporting

• Web Solution Delivery: You’ll execute digital web solutions that support campaigns, product initiatives, and member experience enhancements across BECU’s digital platforms.
• Front-End Development: You’ll build and maintain landing pages, microsites, forms, and reusable components using HTML, CSS, JavaScript, and CMS tools.
• DXP & Platform Migration Support: You’ll contribute to the Digital Experience Platform (DXP) initiative, including the transition from Sitecore to Optimizely, ensuring scalable and modern solutions.
• Personalization & Targeting: You’ll help deliver tailored digital experiences by supporting personalization and audience targeting efforts.
• Cross-Functional Collaboration: You’ll partner with UX, Marketing, Product, Analytics, and IT teams to translate business requirements into effective web solutions.
• User Experience & Accessibility: You’ll ensure all solutions align with UX best practices, accessibility standards (WCAG/A11Y), and responsive design principles.
• Agile Delivery: You’ll actively participate in sprint planning, story refinement, estimation, and delivery within an Agile framework.
• Testing & Optimization: You’ll support A/B and multivariate testing strategies to continuously improve digital performance.
• Performance Monitoring & Troubleshooting: You’ll identify and resolve front-end issues, ensuring seamless, reliable user experiences.
• Compliance & Standards: You’ll ensure all web experiences meet brand, SEO, legal, regulatory, and ADA compliance requirements.
• Technology Integration: You’ll support integration of marketing technologies and tools into web platforms.
• Analytics-Driven Improvements: You’ll leverage data insights to refine and optimize digital solutions.
• Documentation & Process: You’ll document workflows, technical requirements, and implementation processes.
• Ownership & Execution: You’ll independently manage assigned work, taking projects from initial direction through successful completion with strong accountability.

Web Solutions Manager

• Support our sales team for custom integration build outs for large merchants.
• Researching upstream APIs and systems, and building ERDs (entity relationship diagrams), including field mapping.
• Build RFPs (request for proposal) for custom work needed for customers to send to SI partners.
• Work hand-in-hand with the partnerships team across new general-purpose integrations, collect feedback, and translate it back to developers for roll out across our existing and future customer base.
• Interface directly with customers to collect user requirements and system documentation.
• Project managing integrations alongside our SI partners, including keeping internal stakeholders well informed.
• Leverage resources available - SI (systems integrator) partners, internal ShipBob engineers, technical support, and sales engineering - to get projects done on time and on budget.
• Ensure quality recommendations on architecture by building intimacy with upstream systems (e.g. Netsuite) and ShipBob’s API.
• Other duties/responsibilities as necessary.

Solutions Architect I

• Own end-to-end project management for large, complex, multi-workstream client implementations from kickoff through go-live and hypercare stabilization
• Build and maintain detailed implementation plans with clearly defined milestones, owners, cross-functional dependencies, risk mitigation strategies, and escalation paths
• Lead implementation workstreams coordinating Operations, Clinical, Product, Technology, and Finance without direct authority — driving alignment, accountability, and momentum across teams
• Serve as the primary escalation point during active implementations, triaging issues in real time and driving rapid resolution before they affect client commitments or contractual SLAs
• Manage the implementation-to-CS handoff with rigor: full documentation of program requirements, SLA definitions, operational context, and unresolved risks transferred clearly to the ongoing account team
• Own the hypercare phase post-launch, ensuring early operational issues are identified, resolved, and closed out before steady-state handoff
• Liaise between Account Management and the Product and Technology teams — representing client needs, operational gaps, and delivery learnings in roadmap conversations
• Aggregate, synthesize, and prioritize product enhancement requests from Client Success, implementations, and ongoing program operations into a structured, actionable backlog for Product review
• Lead recurring prioritization forums with Product and Technology stakeholders, providing clear business context, client impact, and urgency framing for each enhancement request
• Track the status of in-flight product enhancements and communicate progress, timelines, and delivery commitments back to Account Management and Client Success teams
• Identify patterns across client feedback and implementation findings that signal systemic product or platform gaps — translating these into well-defined, prioritized requirements
• Partner with Product and Engineering on feasibility assessments, phased delivery planning, and acceptance criteria for enhancements that affect client-facing workflows
• Develop and enforce implementation standards across the organization: playbooks, intake templates, go/no-go readiness frameworks, and post-launch retrospective processes that reduce variability and improve predictability
• Drive continuous improvement of solution delivery by identifying opportunities for process and tooling enhancements, partnering with Operations and Product leadership to implement scalable changes
• Use post-implementation retrospectives to capture lessons learned and systematically feed improvements back into both implementation practice and the product enhancement backlog
• Serve as a key voice in internal planning — surfacing repeatable implementation patterns, unmet delivery needs, and capability gaps that inform roadmap and build-vs-partner decisions
• Act as a trusted partner to Operations, Clinical, Product, and Technology — translating client commitments and operational realities into actionable delivery and product plans
• Support the VP of Account Management in tracking and executing key strategic initiatives, surfacing blockers, and maintaining accountability across cross-functional stakeholders
• Maintain a real-time view of the implementation pipeline and active product enhancement priorities — flagging what is on track, what is at risk, and what requires VP-level attention
• Design and contribute to Account Management operating rhythms: implementation pipeline reviews, product enhancement updates, QBR prep, and leadership reporting

Senior Manager, Enterprise Solutions – Implementation

• Serve as the bridge between healthcare technology, customer workflows, and Medbridge's product strategy
• Partner closely with Product, Engineering, Implementations, Sales, Marketing, and our healthcare customers
• Help shape the future direction of Medbridge's healthcare platform
• Drive continual improvement of our integration layers and data retrieval methodology
• Prioritize multiple tasks intelligently, and speak up when you see issues

Manager – Healthcare Solutions Architect

• Leads data architecture strategy and execution, guiding cross-functional teams, consultants, and partners through the delivery of aligned and sustainable data solutions.
• Facilitates the integration of new data sources into the enterprise data platform by managing multidisciplinary implementation teams.
• Builds internal capabilities across data architecture, integration, and governance disciplines.
• Oversees both operational governance and special project execution for data systems, platforms, and pipelines.
• Contributes to the development and execution of NAH's enterprise data and analytics strategy.
• Collaborates with senior executives and business stakeholders to design data architectures aligned with organizational objectives.
• Evaluates and recommends new platforms, data tools, and infrastructure approaches including cloud-native and hybrid models.
• Maintains broad knowledge of healthcare data warehousing, cloud platforms, and architectural best practices.
• Champions Data Stewardship by working with data owners and SMEs to ensure completeness, accuracy, and governance.
• Drives organizational maturity in data literacy, integration, and analytics enablement.
• Responsible for reporting any safety-related incident in a timely fashion through the Midas/RDE tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
• Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.
• If required for the position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.
• Completes all company mandatory modules and required job-specific training in the specified time frame.

Senior Data Solutions Architect

• Responsible for designing the end-to-end architecture for the modernized website platform including CMS, cloud infrastructure, integrations, AI capabilities, and security architecture.
• Design website architecture.
• Design cloud infrastructure and integrations.
• Lead migration strategy.
• Define CMS architecture.
• Lead API and iframe integration architecture.
• Ensure scalability and disaster recovery.
• Support future Operations Testing Platform architecture.

Senior Solution Architect

• Implement MAWM technical configuration controls, extend MAWM functionality, support MAWM production as well as integrate Manhattan with other systems (Host, MHE, 3rd Party systems etc.)
• Leverage programming skills to design and implement efficient and reliable digital solutions.
• Write code, develop software components, and implement functionalities according to project requirements.
• Collaborate with the development team and other stakeholders to design and define the technical architecture and infrastructure required for the digital solutions.
• Contribute to technical discussions, propose design patterns, and make architectural decisions to ensure scalability, performance, and maintainability.
• Test own code and participates in the overall quality assurance process.
• Write and execute unit tests, conduct code reviews, debug, and troubleshoot issues to ensure the reliability and stability of digital solutions.
• Participate in agile or other development methodologies, attend meetings, and contribute to project planning and progress tracking.
• Create and maintain technical documentation, including system designs, specifications, user guides, and other relevant documentation.
• Seek opportunities for professional development and growth, such as attending conferences, taking online courses, or participating in relevant training programs.

Senior Solutions Engineer – Manhattan Active Warehouse Management

• Collaborating on acquiring and enabling new Wireless Connectivity Partners (WCP)
• Driving growth across Fixed Wireless Access (FWA) and IoT
• Building and scaling a repeatable acquisition engine
• Partnering with both internal and external teams
• Ensuring solutions meet partners and customer’s needs
• Shaping innovative solutions that address customer needs
• Driving partner-led growth by identifying and closing opportunities
• Interfacing directly with clients to provide sales & support
• Handling a budget to 100% versus the plan
• Providing timely market information and feedback
• Establishing operating rigor and structure
• Partnering cross-functionally with sales, engineering, legal, and contracts
• Creating partner monetization strategies
• Engaging with senior leaders and field teams
• Presenting at executive meetings, customer demos, and trade shows

Principal Connected-Solutions Architect

• Support our sales team for integration buildouts that support our largest and most critical deals.
• Serve as the go-to expert for API and ERP/ecommerce/marketplace system integrations, including NetSuite, Temu, Macy’s, and others.
• Act as a technical escalation point for large or at-risk deals and integration projects.
• Mentor junior Solutions Architects and establish internal best practices and reusable patterns and documentation for integration design.
• Interface directly with customers to collect user requirements and system documentation.
• Evaluate and improve the processes around scoping, documenting, and delivering integration projects.
• Coordinate with executive-level stakeholders internally and externally to ensure alignment on integration priorities.
• Support high-stakes merchants, developers, and partners on integrations projects that are built by them.
• Other duties/responsibilities as necessary.

Lead Solutions Architect

• Partner with sales and success to deliver technical presentations
• Design, develop, deploy and manage customer-specific proof of value (PoV) projects
• Build custom reports and dynamic dashboards for management teams
• Assist with functional and technical elements of RFPs
• Stay current on new feature releases and maintain updated demo spaces

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